The item received said pannier bags on the box but contained children's walking shoes. In email correspondence, I asked for a FULL refund incl postage, as the mispick was their fault. The responses back were vague at best. The shoes were sent back well over a month ago now - they've confirmed receipt and that they were on way to Germany from the UK centre - but still no refund.

I was going to place an order for replacement panniers from here but I won't. I also will never consider them for any other purchases. The price was good, but service rather less so.