I travelled from Norfolk to London for their bespoke boots fitting. A lady measured my feet and suggested a boot, but it was not stiff enough for my requirements. I asked her whether I could take a photo of the results on her screen which showed my measurements. She replied this was not necessary as she had already forwarded this info to my email address. However, until today I have not received a mail from Snow and Rock in spite of calling and writing several times. None of their phone numbers are manned.. I am extremely disappointed .
Updated today , after the very first reply from the Snow and Rock Team, only written because of this negatve review: however, the reply does not address the dire lack of communication. The "Team" know the shop does not respond, yet instead of taking action against the staff damaging their brand name, and following up my complaint , they actually have the insolence to furnish me with yet another, worthless email address nobody replies to. Snow and Rock was once a reputable company, now they treat their clients worse than Temu.