I should have read the reviews before…
I should have read the reviews before buying from them. When we recieved our product there was an issue that we reported immediately that should've been a relatively easy fix. Instead the customer service used the tried and true insurance claim methodology to first deny the issue, second pause the claim process for as long as possible to hope you lose interest, and thirdly, flat out refuse to fix the issue. Very, very poor customer service. If you buy from them, you better hope nothing ever goes wrong with it. There is zero support.
Vastaus yritykseltä Lordgun
Dear customer,
Thank you for your feedback. We’re sorry to read about your experience.
Unfortunately, based on the username and the general nature of the description, we are unable to identify the specific case referenced. When an issue with a received product is reported, we are required to carry out the appropriate internal checks. For example, if damage may have occurred during transport, we must coordinate with the delivery service and any parties potentially involved in order to determine the cause and the correct resolution.
We understand that waiting can be frustrating. Please note that we handle a high volume of requests daily, and some cases require additional time to investigate properly so that we can provide the most accurate outcome.
Kind Regards
Lordgun Team