Customer service is very lacking
Customer service is very lacking. My first order was lost. It happens. However, I had to let them know that it was lost and there was no priority given to the replacement. I would have expected this to have sent via priority shipping. Lots of apologies but still waiting. I have enquired three times on the expected delivery date for the replacement and have been given three different dates!! Not convinced it will arrive so from my one and only experience of Laura Geller my advice would be avoid if you rely on their postal service.
Vastaus yritykseltä Laura Geller Beauty
Hi Kevin. Hearing about your experience from the original lost order to the ongoing confusion and lack of priority on your replacement is deeply concerning. As someone who values effective communication and decisive action, we understand that apologies alone do not suffice. We must back our words with immediate, tangible steps. To earn back your trust on your experience, we are doing make things right. We need to address this with personalized, immediate support. Please reach out to our dedicated Customer Service Team via Live Chat on our website at www.Laurageller.com right now. They are standing by, specifically briefed on this situation, and ready to take the decisive action needed. Thank you for giving us this crucial opportunity to make things right and truly regain your confidence. We look forward to connecting with you immediately.