Very poor, I expect better.
There was a missed communication between shop, online service and customer that resulted in missing items, missing refund and misleading information. Possibly a one off but still a bad experience. Not great and not what you expect from Next. Probably the worst part of this would be the information from the online side of things, misleading , wrong and didn't do what they said they would do.
Vastaus yritykseltä Next
Hi Kevin,
We appreciate you bringing this to our attention. We're sorry to hear about the miscommunication, missing items, and refund issues. We'll investigate the online information you received, as we want to ensure clarity. Thank you for your feedback.
We would really like to put things right for you. We’ve emailed you for some more details so we can contact you to discuss this matter further. We look forward to speaking to you soon.