Good afternoon.Thank you for your feedback, and we’re very sorry for the disappointment caused. We completely understand your frustration and apologise that the courier used for your order was not as expected.

While Royal Mail used to be our primary delivery partner, we are in the process of switching to Evri . We recognise that this should be communicated more clearly at checkout, and we’re reviewing our process to make sure customers are fully informed in the future.

Please get in touch with our customer care team at sales@gbgp.com with your order number so we can look into this further and help resolve any outstanding issues. We really appreciate you taking the time to share your experience — it helps us improve our service. King regards Sportsgb.