Signed-up in perpetuity
My partner was a big fan of this company and its services. Until he died on 27 July. Since then, the company continue to debit monthly fees despite being told of their customer's decease. Be sure to share your account details with your family so they can try to navigate the painful, slow and obtuse process of account closure.
Vastaus yritykseltä DigitalOcean
Steven,
We are so sorry to hear about the death of your partner. Our thoughts and prayers go out to you and and his loved ones.
We know you must be in a difficult situation and we would try our best to resolve this for you. You may have raised a ticket over these concerns. Could you please share the ticket number here so that we can have it audited?
We look forward to hearing back from you on this.
Regards,
DigitalOcean