Arvostelu koskien yritystä Temu


Saanut 1/5 tähteä

beware of Temu - your parcel did not arrive? You'll be out of pocket and without the goods you ordered.

Temu's parcel -tracking number H0483A1291700009 - did not arrive, although they claim it did, based on a photo by Evri taken not outside our door [clearly marked and numbered] , but taken from the street pavement of the door leading to several apartments. I contacted Temu several times, they don't respond. On their website they advise one should contact the courier - that's how far their 'help' goes.
This was the second parcel that did not arrive, and where Temu just ignored the problem.
Tracking Number:H0483A1265870020, non-delivery on May 15. Again, the photo showed parcels out in the street where there is heavy footfall, and NOT in front of my apartment door.
This warrants a second review but I include it here, because Trustpilot for some reason does not allow me to write a second review about Temu.

28. toukokuuta 2025
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Vastaus yritykseltä Temu

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team