I recently purchased several items of garden furniture from the Range. Fordeco were tasked with delivery.
After the purchase the initial communication from Fordeco was fantastic.
I was informed they had received the request to deliver the items and they contacted me to arrange a date and time. This was sooner than estimated by the range.
On the day of delivery the delivery man contacted me about an hour before they arrived updating me on the time scales and narrowing down the three hour time slot I had been given.
They arrived on time and the items were left where I requested.
Both delivery men were very pleasant and appeared happy in their work.
I had received ten boxes of various garden furniture and began to unpack, construct and arrange the items in the garden.
When I came to a box containing a fire pit glass table and chairs on initially moving the item I could hear what I put down to items within the box sliding against each other.
On opening the box I removed several parts of the table and on doing this realised the glass top of the table had been smashed.
I continued constructing the remainder of the table and other items and I am indeed very happy with the other items. It is just the glass top, of the fire pit table that did not survive the delivery.
As this is the central piece and main reason for the purchases I have given a score of two stars

Been asked by Fordeco to amend the review.

The facts remain the same.

Everything was fine from initial contact to the delivery.

10 boxes of garden furniture were dropped off where I requested by two very pleasant delivery men.


I signed to say that I had received the boxes. Not that I had checked the contents. If I had done that before the delivery men left the would not have got many other deliveries done.

Having signed for the boxes and the men driven off I began to open the boxes and errect the furniture.

It was at this point I realised the table top of a fire pit table was smashed within the box.

I am not blaming anyone just pointing out the goods were damaged.

Not sure if before Fordeco collected, or damaged during transport.

I doubt this as when the wagon arrived all the packages were very well secured in the rear of the wagon so no chance of sliding or falling over..

But the table top was damaged .