Confused customer service
10% discount offered for first use of App. Items order but later found out (after a lot of chasing) the items were out of stock. Got a refund and assured the 10% discount would work next time but also a note was left on my file to inform customer service of this. Next order, no 10% discount and no note on file. Therefore no discount for first use of app. I will shop elsewhere.
Vastaus yritykseltä Toolstation
I am really sorry to hear of the issues you have experienced with your order. I will feed this back to the relevant department. If you would like to provide any further information please get in contact and quote your order number and the issue you have experienced and we will look into this further. I am very sorry for any inconvenience caused. Kind regards, Alysha