Boutique levels of service & attention, but not always
I was so excited when Blancpain HQ told me Bucherer might have the watch model I am seeking. I have had some very swift and polite emails from Bucherer - their attentiveness easily reflecting their boutique, rather than shop, status.
Seven days ago I asked if they could supply that Blancpain watch but I have yet to receive any reply. It would have taken only a moment to say 'sorry, that model has sold out' or 'that watch doesn't qualify for our 0% finance facility'.
So, rather a mixed bag. When they reply, its a pleasure to read their helpful and relevant emails. But you can sometimes be overlooked and receive no reply at all.
Vastaus yritykseltä Bucherer UK
It’s great to know that our team’s service has reflected the standards you’d expect from a boutique. At the same time, we’re sorry that your recent experience fell short with a delay in responding to your enquiry. Consistency is key, and your feedback is a helpful reminder to ensure we always provide clear and timely communication.