Hello,

I do apologise about the wait times and I do understand that they can cause some frustration. We are trying to deal with each call as quickly and efficiently as possible and we're always exploring different avenues to try and reduce our call queues. For future reference, if you do have any questions or queries around your policy or you would like to arrange a call back. You can contact us at socialmedia@hastingsdirect.com. We'll do our best to help in any way we can.

~Ethan.