It was great that they could see i had made an honest mistake. I will be more careful in future! On thing that would improve the experience would be an acknowledgment on screen that the appeal has b... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I parked in a bank park car park called Milton street car park in Sheffield and used my parking app which said I was in milton street car park and paid for 2 hours on my app.It turned out that almos... Näytä lisää
I parked in a disabled bay and displayed my Blue Badge and went to register the car as usual. One of the two machines was labelled "out of order" and the other failed to register my car despite severa... Näytä lisää
Yritys on vastannut
My dad had an issue with multiple parking tickets issued using his disabled badge. We highly recommend Leila she was great at resolving the issue in a timely manner. I had also called for an update on... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
ZZPS specialises in the collection and management of unregulated accounts with award-winning levels of customer service.
Yhteystiedot
400 Dashwood Lang Road, Bourne Business Park, KT15 2NX, Addlestone, Yhdistynyt kuningaskunta
- 01932918916
- customerservices@zzps.co.uk
- zzps.co.uk
3,0
Keskitasoinen
680 arvostelua
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
SABA’s service was very poor
SABA’s service was very poor. I am relieved that my fine was cancelled, but surely it could and should have been been cancelled immediately they received my proof of payment of the parking charge. Instead I was made to wait more than 7 weeks for their cancellation message.
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Paul,
Thank you for your feedback.
We’re pleased to hear that your fine was ultimately cancelled; however, we’re sorry to hear that the process took longer than expected.
If possible, could you please provide your case reference number?
We’d like to review the situation further and ensure your comments are passed on to the appropriate team to help us improve our processes to ensure customer satisfaction.
Many thanks,
ZZPS Limited
Sorted eventually
Having sent and received numerous correspondence re: a parking fine, I called ZZPS. I spoke to Ezra who took the time to look into the situation and he was able to explain what had happened. He was polite and extremely helpful so I would rate his help at 5 stars however I feel it shouldn't have got this far if an explanation had been provided earlier, hence the 3 star rating. Thank you to Ezra.
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Samantha,
Thank you for your feedback.
We’re pleased to hear that Ezra was able to assist you and provide a clear explanation, and we’ll be sure to pass your kind comments on to him.
We also appreciate your note regarding the earlier communication and will take this on board to help improve our process.
Many thanks,
ZZPS Limited
Vastaus yritykseltä ZZPS Limited
Hello M,
We’re sorry to hear you feel this way.
Our team aims to provide professional and respectful service at all times, and we take all feedback seriously.
If you’d like to discuss your experience further, please contact us directly so we can assist.
Many thanks,
ZZPS Limited
A satisfactory response to my parking…
A satisfactory response to my parking appeal. I appreciate the understanding given and the decision made.
Reference TFL 4460819
Reference TFL 4464107
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Michael,
Thank you for your feedback.
We’re pleased to hear that you found the appeal process satisfactory and that our team provided understanding throughout.
If possible, could you please provide the reference number for your case?
We’d love to pass your kind comments on to the agent who assisted you.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
------
UPDATED RESPONSE
Hello Michael,
Thank you for responding so promptly; we have located your account and will pass your feedback on to the agent who assisted you.
Many thanks,
ZZPS Limited
Found ZZPS to be professional and easy…
Found ZZPS to be professional and easy to communicate with when I dealt with Alex this afternoon. He really was patient in understanding my parking issue, which related to registration, and resolved this with no argument. Not any easy space to operate in when you likely have irate people on the phone all day, so Kudos to ZZPS and Alex.
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Olaf,
Thank you for taking the time to leave such positive feedback.
We’re pleased to hear that Alex provided a patient, helpful and understanding service, and that your issue was resolved smoothly.
Your comments are greatly appreciated and will be shared with Alex.
Many thanks,
ZZPS Limited
Great
They examined the case in a timely manner, and were understanding and kind. Thank you.
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Maurice,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that your case was reviewed promptly and that you found our team understanding and supportive.
Your kind comments are very much appreciated and will be passed on to the agent who assisted you.
Many thanks,
ZZPS Limited
Insist hospitals register your details
Following a shamefully long appeal process, my charge was cancelled, although in its language the business still thought me to be at fault. Autocratic and unpleasant is all I can say.
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Alan,
Thank you for sharing your feedback.
We are glad the matter was resolved; however, we appreciate that the length of the appeal process caused frustration, and we are sorry that your experience did not feel positive.
We continually review our procedures to ensure they are clear, fair and customer-focused, and your comments will assist us in doing so.
If you would like to discuss this further, please contact us directly.
Many thanks,
ZZPS Limited
I had received debt collection letter…
I had received debt collection letter for a PCN which had not been received in the post (possibly an issue my end). I spoke with Luke who was very helpful, listened to my concerns and managed to resolve the issue.
Many thanks Luke, really appreciate your help in getting this resolved especially before Christmas, that’s a weight off my mind.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello John,
Thank you for your feedback, and please accept our apologies for the delay in responding.
We're so pleased to hear that Luke was able to assist you and will be sure to pass this on to him.
Many thanks,
ZZPS Limited
153707682
Very efficient service, helpful and polite staff.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Manfred,
Thank you for sharing your experience, and please accept our apologies for the delay in responding.
We appreciate your feedback and will be sure to pass this on to the agent who assisted you.
Many thanks,
ZZPS Limited
Incredible customer service
I called phone number because I wanted to find out more about my parking charge. An employee named “Cal” answered the phone, I gave him my information and he helped me out a lot by clearing things up. I trust his morality and actions as an employee of ZZPS. I thank him for helping out when I called.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Rajdeep,
Thank you for your feedback, and please accept our apologies for the delay in responding.
We're pleased to hear that Cal was able to assist you and would like to be able to review your call; if you can, please update your review to include a reference number to allow us to locate your account.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Great customer service
I found the customer service very good by Simon Steire. Very helpful and resolved my query.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello P Francis,
Thank you for your feedback, and please accept our apologies for the delay in responding.
We're pleased to hear that Simon was able to assist you and will ensure your feedback is passed on to him.
Many thanks,
ZZPS Limited
Invalid PCN
They said I mistyped my registration and the payment must have been assigned to a different car. They wouldn't acknowledge the stupidity of that statement. I'm supposed to have entered a 7 digit number plate and by some lottery beating odds, it matches a vehicle that had registered that day in the ANPR. If they showed the number plate on the bank statement, it would prove their system is flawed.
Horrible company
16. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Addison,
Thank you for your feedback, and please accept our apologies for the delay in responding.
When payment is made for parking, it is the responsibility of the motorist to ensure payment is made against the correct vehicle registration. We understand minor errors can occur and in accordance with the Private Parking Single Sector Code of Practice, we were able to accept your appeal; therefore, we are unsure as to why you have submitted a negative review.
The payment system in place for parking at the site you used matches payments to vehicles after a certain period of time (to allow for later payments), therefore, if a vehicle enters the site and a payment cannot be located for the exact registration at the time of cross-referencing, a parking charge may be issued, as it was on this occasion.
By following the appeals process, however, we were able to review and identify that a minor keying error was made at the time of payment.
Thank you for reaching out to us and if you have any further queries in relation to this, please reach out to us again.
Many thanks,
ZZPS Limited
Withdrew my unfair parking fine and…
Withdrew my unfair parking fine and were very helpful. John Brown was very helpful and polite. Thank you for your help John.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Charlotte,
Thank you for your feedback, and please accept our apologies for the delay in responding.
We're pleased to hear that John was able to assist you and will ensure your feedback is passed on to him.
Many thanks,
ZZPS Limited
Scam?
Account Reference: 154993455
Parking Charge Reference: 15626
Vehicle Registration: EX10AKG
Dear ZZPS Limited,
I am writing to formally dispute the alleged outstanding balance of £170 referenced in your letter dated 08 December 2025.
I do not accept that this charge is valid, proportionate, or just, nor do I accept the addition of so-called “debt resolution charges”.
Firstly, I dispute the original Parking Charge Notice issued by your client, NForce Parking Management Ltd. At no point have I been provided with clear, sufficient, or lawful evidence demonstrating that a contractual agreement was properly formed, breached, and enforceable. Any allegation of “unauthorised parking” must be supported by clear signage, transparent terms, and proof that the driver knowingly agreed to those terms. To date, this has not been adequately demonstrated.
Secondly, the additional £70 administration or “debt recovery” fee is entirely unjustified. These inflated add-on charges have been widely criticised and are not reflective of any genuine loss. I note that the government’s Private Parking Code of Practice explicitly recognises that such fees are often unfair and disproportionate. I do not accept liability for costs that appear designed to intimidate rather than reflect actual expenditure.
Thirdly, I object to the threatening tone of your correspondence. References to court proceedings at this stage are premature and inappropriate while the debt remains formally disputed. Any attempt to pursue court action without first properly addressing this dispute would be unreasonable and
13. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Vickie,
Thank you for reaching out to us, and please accept our apologies for the delay in responding.
We would recommend utilising the contact information provided within our correspondence to continue this discussion.
Please forward your full comments to customerservices@zzps.co.uk, including the reference number you have provided here, so that we can review the full content of your dispute and provide you with a detailed response. It appears as though your message above has been cut off.
Your case has been placed on hold for 14 days to allow you time to do this.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
I find the verdict quite unfair
I find the verdict quite unfair, but I accepted the settlement offer to avoid further stress. Chris Law, whom I spoke with, was very helpful throughout the process.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Jerissa,
Thank you for your feedback, and please accept our apologies for the delay in responding.
We understand that the outcome may have felt disappointing, but we appreciate you sharing your experience.
We’re pleased to hear that Chris was helpful and supportive throughout the process, and we’ll be sure to pass on your comments to him.
Many thanks,
ZZPS Limited
I attended an event at New Haw Club one…
I attended an event at New Haw Club one evening. I didn’t notice the sign asking guests to register at the bar because I met someone as soon as I walked in and didn’t give it another thought. The evening itself was enjoyable.
However, I later received a parking fine for using their car park—£60, which would increase to £100 if unpaid. I called to appeal and was asked for proof that I attended the event. I provided the Facebook invite and explained the situation, but since I paid cash for drinks, I had no receipt.
My appeal was rejected, and I then received a threatening letter demanding payment. When I tried calling again, the response was unhelpful and dismissive—the attitude was simply “just pay.” I ended up paying £60 to avoid further escalation, but there was no remorse or understanding from them.
Awful company—do not use.
I’d still appreciate someone explaining what I did wrong.
27. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Guy,
Thank you for reaching out to us and please accept our apologies for the delay in responding.
The charge was issued due to failing to either register your vehicle or make payment for parking. As there was no physical proof or evidence to verify your stay at this site, we were unable to accept your appeal.
We understand this may not be the response you were looking for; however, the process has been followed correctly.
Many thanks,
ZZPS Limited
Alex made it all easy to sort out…
Alex made it all easy to sort out 👍154132583
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Toni,
Thank you for your feedback, and please accept our apologies for the delay in responding.
We appreciate you reaching out and are pleased to hear Alex was able to assist you; we will pass this feedback on to him.
Many thanks,
ZZPS Limited
The staff member Alex Becker
The staff member Alex Becker, was very helpful and polite, he sorted out the issue that was waiting to be resolved for a long time, thank you.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Suzan,
Thank you for your feedback, and please accept our apologies for the delay in responding.
We’re pleased to hear that Alex was helpful and polite and was able to get this sorted for you. Your comments will be shared with him.
Many thanks,
ZZPS Limited
Helped me sort out my penalty notices…
Helped me sort out my penalty notices which were handed to me incorrectly.Handled this issue perfectly and conveniently.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Eranda,
Thank you for taking the time to leave your review. We’re delighted to hear that your experience with our team member was positive and that their professionalism and communication helped resolve your issue.
To ensure we can pass on your kind feedback to the right person, could you please update your review with the agent’s name or a reference number if possible? This will help us acknowledge their excellent work directly.
Thank you again for your comments.
Kind regards,
ZZPS Limited
Chris 154884845 was fantastically…
Chris 154884845 was fantastically polite and helpful. He conscientiously looked into my parking enquiry and was a credit to your company
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZZPS Limited
Hello Richard,
Thank you for taking the time to leave your review.
We’re thrilled to hear that Chris was able to assist you and that his politeness and conscientiousness made a positive impression. We’ll be sure to pass on your kind feedback to him — it’s always encouraging for our team to hear their efforts are appreciated.
Thank you again for your comments.
Kind regards,
ZZPS Limited
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