Zzoomm Full Fibre broadband Arvostelua 7 275

Sarah was very friendly and sorted my problem immediately.

A quick email in advance saing my router name was going to change overnight would have avoided it all!

Mary is perhaps the best customer service advisor I've ever experienced. She was diligent, thoughtful, and fun to talk to!

She kindly solved all of my queries regarding my home move with ease, and I have full confidence in my move knowing that Mary was at the other end of the phone.

She is an absolute credit to the BeFibre team. I wish I could give 6 stars!

I spoke to James at Zoom.
He was helpful and was able to quickly and efficiently sort out our issue with newly installed wifi

Mary provided great customer service. Highly recommend

Thanks to Roxanne, who helped me today, for being friendly, polite and who efficiently sorted all my queries. Andrew

John M was very helpfull with my query. Quick and efficient

Sunny did a great job, got our problem fixed quickly. Thank you

Omar Razak amazing service! Amazing guy 100/10 Thank you ☺️

Rachael was absolutely brilliant from start to finish. She was so helpful and an absolute pleasure to speak to — she made the whole experience completely stress-free.

She is a real asset to the team, and you’ve got a genuine star there. Nothing was too much trouble for her, and she truly went above and beyond with impeccable manners throughout.

I can’t thank her enough for all her help — outstanding service.

I wanted to change my router password because it was too similar to my network name, so I went into the router settings and changed it. I then found I couldn't connect to the router, so no internet access. Not good. I phoned Zzoomm support and got to speak with Khaled, who changed my router password at his end, but that didn't work either. Khaled then set up a new network name, and I was able to connect using that. I'm now afraid to change the new password again in case something goes wrong again, but at least I'm operational once more – so thank you, Khaled.

My BeFibre router started playing up. It was stuck on a 2.4 GHz channel and wouldn't switch to 5GHz, no matter how close my laptop was placed. Luckily, my phone call was handled very expertly and courteously by Drexler. He made some technical adjustments remotely. I now have the option of two connections in my WiFi list: one for 5GHz and another for 2.4GHz (if I move out of range). Excellent service!

Mary was a great help. Made renewal very easy.

Made a call re renewal. Mary was very helpful indeed and a good result was had. Why only 4 star? I did have to do a lot of waiting on the phone listening to canned music unfortunately. End result was good.

Jonathon was very friendly and professional, he sorted out a very good deal, would highly recommend
Thanks again!

Got through to a technical representative straight. Joy who assisted me was friendly and professional and resolved my issue first time.

Omar Razak what can I say… absolutely lovely guy, very friendly and chatty, I felt really comfortable around him. He went above and beyond to make sure my broadband was installed and running today, highly recommended this guy, hope he’s paid well . Thank you Omar

My call was answered without the usual wait for tech support calls you often find with other companies. Khaled was patient, talked through my problem and resolved it in a very professional way.

Omar Razak came out to see us, amazing service, friendly, had a laugh with us, even made friends with the baby! Got us up and running in 10 mins too

I spoke to Job on the phone and he was very helpful and polite. He found me a better broadband deal very quickly. Thanks, Job

First class competent service