zulaykitchen.com Arvostelua 

Customer service was fantastic. Super easy to work with, great communication, and they fixed the issue better than I could have expected.

We had our first brother from April, 2024. Used nearly everyday and for several cups of coffee. When it quit, we remembered the lifetime warranty. Emailed the company. Jumped through a few hoops and received a replacement plus 1 additional frother. Paid for shipping and all is good. There doesn’t seem to be any way to obtain the lifetime warranty with these new replacements. However l, with 2 new ones, I suppose it would be only right to re-purchase one, if and when these fail. Good company and fairly good communication.

You did exactly what you said you would! When my frother quit you replaced it. Thanks!

Customer Service was excellent. I was given what felt like top priority in replacing my frother. Over and above what I expected.

The customer service is horrible. Request a Return Label for refund and was told to display a picture of the product I purchased. The purchase item was much early within 30 days. The return policy indicates, no questions ask return period if the product does not satisfy their needs. However, I had informed them of the reason I was unsatisfied and asked to speak with the Manager.

They stated a Manager would call me regarding the Return Label and he never returned the call. It is now 3 days and have not heard from the Manager.

It is really nice they have lifetime warranty on some of their products. I got a coffee frother that randomly stopped working. I got a reply the day I emailed them and they sent me a replacement as well as a second free frother and they came within a few days. Highly recommend.

This company is the real deal! To my surprise, their customer service was polite, helpful, and truly outstanding. When my frother stopped working after just a couple of months, they immediately sent me a replacement—no questions asked. Great people and excellent service! I highly recommend them

If I could give more than 5 stars I would. I don't often shop online but originally discovered Zulay through purchasing at Amazon. My item ( milk foamer) lasted years beyond expected but when the button wouldn't work properly, I wrote directly to Zulay and they were so personable , they sent me 2 more free of charge! They respond to my queries within moments and with my order, I received a nice note from Chloe.. Thank you Jay as well. Overall, I hope to order from them directly as their expediency and professionalism, made trust ordering online more often! Also, my order was delivered much sooner than I expected!

I purchased an Infuser water bottle and it came with the lid not popping open, you could clip shut but not pop it open would have to remove the clip. I just purchased and did not want it that way so I sent an email to the company. They immediately emailed me back and explained that there products have warranty and within the next week I had a new infuser. It was painless to deal with this company. I am impressed with how they stand behind their products and would so purchase again from them and also recommend as well. I love wonderful customer service and this was so that. Great customer service goes a long way and says a lot without saying a lot. Thank you Zulay!!

I asked for advice for grinding espresso beans with Zulay grinder I recently bought on Amazon. The response was prompt and I have gotten helpful tips and a replacement for a small part my machine was missing

I was having a problem with a milk frother I bought on Amazon a few months ago. I reached out to Zulay to see if they could assist me. After some troubleshooting, they agreed to replace the product. The replacement order arrived quickly & included a 2nd milk frother as a gift for my troubles. The new frother has been working beautifully. Their customer service team was helpful & took care of my needs in a prompt manor. I would purchase from them again.

Quick response and great service!

This company cares about their product. I had one grater that broke, called the company and they sent a replacement out right away for free. Thank you. That says everything about your company.
I really like this manual cheese grater. I use it almost every day. I bought one for each of my daughters as well and they use theirs a lot also. Highly recommend.

It said lifetime warranty and they weren’t kidding! Fantastic item!

Wow! Great customer service! They truly back up their lifetime warranty! Product works amazing! Mine had a glitch and they replaced it after troubleshooting wouldn't work. Would definitely buy from them again!

Fast delivery and product as described.

Lots of choices in stock. Got a great sale! Purchased items for myself, my daughter, and my sister-in-law. Received all items and I’m highly satisfied with the ice cream scoops and measuring spoon sets. Arrived double wrapped with all box packaging intact!

My cheese grater hopper cracked and a new one was sent right away at no charge. I just paid for shipping.

I appreciate the lifetime warranty. However, I misunderstood when I agreed to pay the shipping cost. I was under the impression you were sending an entire new slicer. The shipping was close to $8 and the entire slicer was less than $30. For $8 I only got the piece that had broken, which is fine, but had I known that was all I was getting, probably would've just bought a new slicer. I don't think $8 for the single piece is much of a warranty/value in hindsight.

I had bought two milk frothers years apart from each other and they both stopped working. I saw that there was a lifetime warranty and emailed them immediately. The representative had the BEST customer service I had ever received. I highly recommend buying your products from Zulay, they are the most reliable as a company.