Bought a vertical day and night blind, also known as illusion blind, for sliding patio door and am really pleased with this. They have lovely loops at the top with the day sections allowing in good am... Näytä lisää
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Communication very good,we were kept informed of the blinds progress in its making. Given information about hanging the blind. Couldn't find fault with anything and the blind is perfect. Thank you. W... Näytä lisää
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We ordered our guest bedroom Roman blind from Zen blinds, we had quite a delay in receiving them but this was due to the delivery company solely! Hristo at Zen could not have been more helpful in so... Näytä lisää
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Great service from ordering to received. Arrived exactly on time, well packaged. Easy instructions emailed out to me. The blind itself is extremely well made. Effortless, smooth roll up and down... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Transform your home into a sanctuary with Zen Blinds. We specialise in premium, made-to-measure window blinds, including Roman, Roller, Vertical, Venetian, Day & Night Blinds, and Day & Night Vertical Sheers. Our mission is to bring harmony and privacy to your home or office with our top-quality blinds whilst offering you exceptional value for money. Our made-to-measure blinds are crafted to fit your windows perfectly, ensuring a flawless finish and optimal functionality. Whether you seek the minimalist beauty of Roller blinds, the classic sophistication of Roman blinds, or the modern versatility of Day & Night sheers, we have the perfect solution for you. We offer next-day delivery service on all of our samples, so you can choose your perfect blinds in no time. Transform your space into a Zen haven with Zen Blinds – where style meets serenity.
Yhteystiedot
First Floor Office, 3 Hornton Place, W8 4LZ, London, Yhdistynyt kuningaskunta
- 03300533131
- info@zenshades.co.uk
- zenshades.co.uk
4,6
Erinomainen
136 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
One of the items in my parcel was…
One of the items in my parcel was missing even though the delivery email said both items would be included. I called customer service and could not get through to anyone. I sent email. No reply. I think this company is a scam
3. huhtikuuta 2026
Vastaus yritykseltä Zen Blinds
Hi Claudia,
We’re sorry to hear your concerns, however we’d like to clarify a few important points.
We responded to both your call and email within 3 hours, so it’s not accurate to say there was no reply. At the time of your message, part of your order was still in transit, and unfortunately the tracking had not updated correctly, which caused the confusion on your side for which we apologised.
As confirmed, all items have been delivered in full to you.
We understand this may have been frustrating, but this review does not reflect the actual outcome or the level of service provided.
If you need anything further, we’re always here to help.
– The Zen Shades Team
EXCELLENT VERTICAL DAY AND NIGHT BLIND
Bought a vertical day and night blind, also known as illusion blind, for sliding patio door and am really pleased with this. They have lovely loops at the top with the day sections allowing in good amount of light and the nighttime bands turning very nicely at night time to provide full privacy.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zen Blinds
Thank you so much for your fantastic review! 😊 We’re delighted to hear you’re so pleased with your vertical day & night blind — they’re a brilliant choice for patio doors.
It’s great to know you’re enjoying both the light control during the day and the privacy in the evening — that balance is exactly what makes these blinds so popular. Thanks again for your kind words and support! 🪟✨
Superb Customer Service
Great quality blinds and excellent communication from Zen through the entire buying experience including after sales. Highly recommended.
24. maaliskuuta 2026
Vastaus yritykseltä Zen Blinds
Thank you so much for your wonderful feedback! 😊 We’re really pleased to hear you were happy with both the quality of the blinds and the communication throughout — including after your order.
Your recommendation means a lot to us, and we’re always here if you need anything in the future. ⭐🪟
Communication very good,we were kept…
Communication very good,we were kept informed of the blinds progress in its making. Given information about hanging the blind. Couldn't find fault with anything and the blind is perfect. Thank you.
Would highly recommend this company.
23. maaliskuuta 2026
Vastaus yritykseltä Zen Blinds
Thank you so much for your kind words! 🙏 We’re delighted to hear you felt well-informed throughout the process and that everything — from communication to installation — went smoothly.
It’s fantastic to know the blind is perfect and that you’d recommend us — that really means a lot. Thank you again for choosing Zen Shades! 🪟✨
Bedroom Roman blinds
We ordered our guest bedroom Roman blind from Zen blinds, we had quite a delay in receiving them but this was due to the delivery company solely! Hristo at Zen could not have been more helpful in solving the issue, he was amazing keeping us updated every step of the way in his polite and supportive manner. Excellent customer service!
When the blinds arrived we were very happy with them, super quality and easy to install. Beautifully made and the fabric is stunning!
Thank you Hristo and Zen blinds we would order from you again!
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zen Blinds
Thank you so much for your lovely review! 😊 We’re really pleased to hear you’re happy with your Roman blind — especially the quality, fabric, and how easy it was to install.
We’re sorry again for the delivery delay, but we truly appreciate your understanding and your kind words about Hristo’s support throughout. Keeping you informed and making sure everything is resolved is always a top priority for us.
Thank you again for your trust and for choosing Zen Shades — we’d be delighted to help you again in the future! 🪟✨
No safety device delivered
The blinds took a long time to be delivered, we were kept informed of the delay, but it was still delayed. Also the chain for drawing the blinds is far to long with no obvious way to shorten. Also no safety device for the cords were delivered
27. maaliskuuta 2026
Vastaus yritykseltä Zen Blinds
Thank you for your feedback! 😊 We’re sorry again for the delay and really appreciate your patience while we kept you updated throughout.
Regarding the chain and safety device — we have delivered them separately to you, alongisde with a new chain of the desired size.
Would recommend
Product arrived as described and in timescale expected
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zen Blinds
Thank you so much, Bhavini! 😊 We’re glad to hear everything arrived as expected and on time. We really appreciate your recommendation and hope to help you again in the future! 🪟
You wont be disappointed.
Great service from ordering to received. Arrived exactly on time, well packaged. Easy instructions emailed out to me. The blind itself is extremely well made. Effortless, smooth roll up and down. Couldn't of got a better colour match. Excellent price. I would definitely use again. Perfect.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zen Blinds
Thank you so much, Lisa! 😊 We’re delighted to hear everything went smoothly from ordering to delivery, and that the blind arrived on time and well packaged.
It’s fantastic to know you’re happy with the quality, smooth operation, and colour match — that really makes all the difference. We truly appreciate your kind words and look forward to helping you again in the future! 💫🪟
Avoid
Avoid, over priced day night blinds, very poor quality, had marks on blinds, when ordered didn't realise its coming outside UK? Poor customer service, when I sent pictures of marks on blinds, got reply back after several days . And the reply was this is not manufactured fault these ink like marks are from drilling? What a joke... nearly 400£ lol 😆 drilling
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zen Blinds
Hi Ali,
We’re sorry to hear your initial disappointment, however we’d like to clarify that this issue has already been fully resolved. As soon as the concern was raised, we arranged for brand new replacements to be sent to you via next-day delivery, ensuring you received a product in perfect condition.
While we appreciate feedback, this review does not reflect the final outcome or the actions taken to resolve the matter promptly and at no cost to you.
We’re confident in the quality of our products and the way this was handled, and we’re glad we were able to put things right quickly.
– The Zen Shades Team
Quality product with Ease of Ordering
Fast efficient setup and entry of requirements, good quality final product, well made and easy install
22. tammikuuta 2026
Vastaus yritykseltä Zen Blinds
Thank you, Suhail! 🙌 We’re really pleased to hear you found the ordering process smooth and efficient, and that the final product met your expectations. Great to know installation was straightforward too — enjoy your new blinds! 🪟
Stylish and super high quality blinds!
Zenshades provided an excellent experience from start to finish. The custom-made blinds were delivered incredibly quickly and arrived securely packaged with no damage at all. Installation was straightforward, thanks to the clear instructions and multiple fitting options available. I ordered Tuscan oak blinds along with two different velvet roller blinds, and they all look absolutely stunning. The quality is outstanding, and they’ve really elevated the look of my space. I highly recommend.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zen Blinds
Thank you so much for your amazing review! 🤩 We’re delighted to hear everything went smoothly from start to finish — from quick delivery and secure packaging to easy installation.
Tuscan oak and velvet rollers sound like a stunning combination, and we’re so pleased they’ve elevated your space exactly as you hoped. Your kind words about the quality and recommendation truly mean a lot to us.
Enjoy your new look, and we’d love to help again anytime! 🪟✨
Vastaus yritykseltä Zen Blinds
Thank you so much! 😄 We’re really glad you think so — that means a lot to us! Enjoy your blinds, and we’re always here if you need anything in the future. 🪟
Day and night blind- perfect experience
From creating the order, purchasing and then receiving our blind was so simple and straight forward. When ordering online, it couldn't have been easier, nothing complicated to confuse you and everything explained. We received updates as to how our order was going and then when it was dispatched. Our blind was delivered one day early, this wasn't a problem for us, and completely undamaged. It was very well packed. Once opened the quality of the blind we bought is superior. It's a sturdy item and was again straight forward to put up within the recess of the window. We are so pleased with this experience, quality and the blind itself that we will highly recommend this company and will be ordering our other blinds from here too. Thank you.
24. helmikuuta 2026
Low Friction process of obtaining Blinds online
Clear website, easy to measure and order, quality product and reasonable value
6. helmikuuta 2026
Oma-aloitteinen arvostelu
The blinds I ordered were made to…
The blinds I ordered were made to measure and fitted perfect and the material is beautiful so happy with my blinds Ty zed blinds Sharon walker inverness
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Day Night Vertical Blinds
Prompt delivery and nice quality too. We had a slight issue with the spacing at the end of the rail. Hristo at Zen was most helpful and quick to resolve the issue. Would highly recommend and will use again. Sue.
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Fantastic quality and quick delivery
Fantastic quality and quick delivery - would highly recommend!
12. tammikuuta 2026
Blind for office arrived well packed…
Blind for office arrived well packed and fit perfectly into recess from measurements given ? Instructions came in box with fixings all good
8. tammikuuta 2026
AVOID - missing blinds with 2 orders & brackets. VERY POOR customer service
AVOID. I placed 2 separate orders for 7 blinds (bay windows) as I’ve been renovating. BOTH times blinds were missing.
For the first order 1 blind was missing. I contacted Hristo & was given a partial credit for the missing blind & a replacement for a blind I measured in error. No problems here. I was happy to order again.
The 2nd order - 2 blinds were missing along with 7 pairs of brackets. I had to go back & forth with Hristo who said manufacturing logs & CCTV were checked. Everything was shipped. When I was having none of that, he asked me to weigh the blinds that were delivered can you believe?! Why wouldn’t you take my word for it as a customer? Who in their right mind wants partially covered bay windows? I promptly refused as that’s highly outrageous & inappropriate. Surely you know the weight of your blinds? The FedEx shipment was 2.5kgs. 7 large metal blinds with metal brackets will be heavier than that! I was also informed by Hristo re the missing brackets that “brackets are not required to be supplied. When we provide them, it is done entirely as a discretionary customer-service courtesy.” How are you expecting buyers to immediately put up their blinds?! (If they are fully delivered!) I had to ask if he was serious about retaining custom, reputation & get somewhat aggressive in tone. He then finally after approx 7 emails agreed to send the 2 missing blinds (which weighed 2.4kgs) & 7 pairs of brackets. The blinds turned up. However, only 1 pair of brackets did. I had to find my own brackets at my own cost so my windows could be fully covered ASAP. Hristo still hasn’t responded to my email enquiring where the missing brackets are (sent 23/12/25)
Also to note, their products are manufactured & shipped from Bulgaria whereas their site says they are manufactured & shipped in the UK.
I will not be using this company again & it’s a shame as the blinds are good quality & the shipping quick. However, the poor & outrageous customer service & missing blinds x2 is enough for me to take my business elsewhere. I’d advise you to do the same.
28. joulukuuta 2025
Vastaus yritykseltä Zen Blinds
Dear F,
Thank you for your detailed message. I want to respond clearly, factually, and respectfully, as there are several important points that need to be addressed.
First, we want to be clear that situations like this are exceptionally rare for us, as evidenced by the very large number of verified customer reviews reflecting complete and accurate deliveries. That rarity is precisely why we carried out internal checks when concerns were raised.
For both of your orders, manufacturing logs, packing records, and dispatch checks were reviewed, and these showed the orders as complete when handed over to the courier. This is also why we asked whether the delivered parcels could be weighed — not as an accusation, but as a standard logistics verification step when there is a discrepancy between shipment records and delivery claims. This is common practice when resolving delivery disputes and is used to establish whether items could physically have been missing in transit.
Regarding timing: your follow-up email dated 23 December was sent during our Christmas closure. Any delay in response was due solely to this closure and not a lack of engagement or care.
It’s also important to clarify a few factual points that your review omits:
• During your first order, we issued a full credit for a blind you have mismeasured outside the PerfectFit timeframe, despite no obligation to do so. This was a goodwill exception.
• During your first order, you also claimed a missing blind, which we also credited to you. This was another goodwill exception.
• During your second order, you also claimed missing items, which is highly unlikely.
• We again sent replacement blinds and brackets at no charge, even though our internal records showed the order as complete.
• We do supply brackets as standard with our blinds. The suggestion otherwise is incorrect.
• At every stage, replacements and credits were issued in good faith, despite repeated discrepancies between your claims and shipping records.
Regarding manufacturing: Zen Blinds is a UK-based company. Some products are manufactured in the UK and others in Europe, depending on product type. This is clearly stated and is standard practice across the industry — quality and specification remain consistent regardless of origin.
You acknowledge in your review that:
• the blinds are good quality
• delivery is quick
• issues were ultimately resolved
However, the overall tone and 1-star rating do not fairly reflect the extensive concessions, replacements, and exceptions made on your behalf.
While we always aim to help customers, we also have a responsibility to draw a line where repeated unsupported claims of missing items result in continued loss for the business. We cannot continue to issue credits, replacements, or free products indefinitely where records consistently show full dispatch.
For that reason, and given the position expressed in your review, we believe it is best that you source future blinds elsewhere. We are sure that they will not offer you the same service of replacements. We are confident in our pricing, quality, and service, and stand by the way this situation was handled.
We consider this matter closed.
Kind regards,
Hristo
Zen Blinds
Samples were delayed in post due to…
Samples were delayed in post due to Christmas emailed co and they arranged another set registered post . Then both packages arrived together . Great customer service . Quick response to emails . Great blinds arrived before Christmas
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zen Blinds
Thank you so much, Lorna! 🌟 We really appreciate your understanding around the Christmas post delays, and we’re glad we could sort things quickly for you. It’s great to hear both the samples and blinds arrived safely — and even better that everything made it before Christmas! Thanks for your kind words about our service and responsiveness. 🪟🎄
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