Zapaka Arvostelua 

OMG I cannot get a response fro zapaka at all. I would like to return an item and get a refund. I have emailed so many times I am going mad. ref order ZAPAKAUK41051

The company does not have any customer service support. My dress is delayed and i paid extra for shipping. The dress has not arrives yet, it’s been 10 days.

This company has a Non-existent Customer Service department. They are not interested in your problems or issues, they have your money so they just don’t care.

I’ve been emailing for a week for a return label and no response. Awful service..

*TERRIBLE COMPANY*
Do not use them.

My dress was supposed to be new and I paid a lot and ordered from Zapaka UK. A dress arrived from China stincking so badly that I had to seal it back in the packaging, because my whole living room was stincking.

When I contacted the seller Zapaka to raise a return request as per returns process, they have never responded to me. It's a fraudulent company as they do not honour returns for faulty goods.

Absolutely terrible customer service! As the company is called Zapaka UK, I ordered a dress thinking that it would be coming from the UK. After a few weeks the dress arrived but it didn’t fit. There were no instructions on how to return the item so I looked on their website. On the website it stated that if you wanted to return an item you must email them within a week of delivery for instructions on how to return it. I have now emailed them 7 times with no response! I have also tried their live chat but, surprise surprise, nobody was available. I am now stuck with a dress that I do not want! PLEASE DO NOT USE THUS COMPANY!!!!

AVOID AT ALL COST!!!
I ordered 2 dresses on 5th Dec and paid for the expedite delivery of 8 business days. I emailed them for an update when the shipment did not arrive. Apparently the business days start counting from when they ship the order; mine was done on 13th Dec and is still not here, and of no use now as the occassion has passed. My mistake, l failed to read the Reviews before ordering. Save yourself a heartache and shop somewhere else.

I WOULD RECOMEND YOU NEVER ORDER FROM THIS 'COMPANY'. Only given 1 star as cannot give zero. Total con! Didn't receive my order so requested a refund. Zapaka UK refunded less than half what I paid, keeping over £50.

It's unfortunate there are bad reviews because my product was actually really good!
First of all its based in China which I didn't realise until my three piece suit came all folded up in a small package, second of all, the large jacket was a bit too small and the large trousers were so long my mum had to adjust them by four inches!
I think it's one of them Chinese based company's that are hit and miss!
I actually love my suit but I wouldn't buy from them again.

I was scared to order from this company because of some of the reviews saying it was a scam. However I am sooo pleased to say I received my dress after 10 days of purchase & it is STUNNING, a perfect fit & lovely quality material. I have a photo to submit to show the genuine product. I will definitely order from this company again. Many thanks Zapaka kind regards from Mrs L. Tarff .

I ordered 2 dresses from here and paid extra for expedited shipping. I contacted them by email to cancel the order as it would not arrive on time and would be outside the promised 8 business days. They replied and said if I cancelled I wouldn’t get anything refunded except shipping and then they sent the items anyway.
The parcel arrived almost a week after it should have and they expect me to pay for it to be returned to China.
AVOID THIS COMPANY AT ALL COSTS
They are dishonest and just looking for a way to take as much money from people as possible.

I brought a dress from then which was too big. I went through the refund process and they offered me a 20% refund if I kept the dress. I declined and followed the process and sent the photos of the dress and photos of the delivery receipt. They say it will take around 10 - 15 working days. It has been now 17 working days and I have emailed them twice now to give them the chance to email and refund me but they haven't. I have reported them to Trading Standards. Awful company. DO NOT BUY FROM THEM!

Avoid this company!
Not UK based despite using .co.uk.
Dress too small. Sent it back...to China!
They offered 40% refund as return stuck in China customs and then allegedly destroyed. Had to threaten legal action to finally get a refund. No sign of a refund for the extortionate return to China.

I was very uncertain about using Zapaka after reading the reviews. I purchased a dress in size 10 (after checking thier sizes on the chart). No other communication from the company apart from the initial confirmation. The dress arrived 8 days later & is lovely. Bought for my daughters prom as I couldn't afford a £600 dress.

All in all it looks lovely & arrived very fast. Thank you Zapaka

AVOID AVOID AVOID! THIS IS A SCAM! YOU PAY, YOU DO NOT RECEIVE! IT IS FRAUD. THIS IS A SCAM.

Very unprofessional, my first and last experience with them. I ordered in the evening and asked them to cancel the order in the morning after reading some reviews that order doesn't arrive in time. They avoid responding, send me an email that I will get an official email when the order is officially cancelled, emailed that haven't ever came and after another 5 email sent they decided to answer just to tell me that they will send me the order, ill get it in 15 days, after I can refund, while the order wasn't even processed or sent. Very frustrating and they make the beautiful experience of shopping online shocking. Deeply disappointed.

Avoid avoid avoid
This is a Chinese website and ALL returns are via Tracked international mail at your cost ( in my case £65 for 1 dress and that was after ignored emails and what apps I actually got them by posting on their Facebook site . The sizes are at least 1 size too small and some items have a strong unpleasant smell .

AVOID!

I never received my ordered and have tried several ways to communicate with the company and no one replies!

AVOID AVOID. I PURCHASED ADRESS AND NEVER RECEIVED IT. THEY DONT RESPOND TO THEIR EMAILS

AVOID ! Ordered a dress, something looking very different came, smelling of plastic, and then I had to return to CHINA even though the website clearly says UK. I complaints, nothing. Just really bad , avoid