Zapaka Arvostelua 

Did not like the outfit and the size was way off but returning was easy and very friendly service

sono davvero molto soddisfatta del mio acquisto! il vestito è arrivato in tempo per il mio diciottesimo ed è esattamente come nella foto, anzi, dal vivo è ancora più bello.
se devo trovare una piccola pecca, è che per me è risultato leggermente lungo e un po’ largo in vita, ma niente di impegnativo: una sarta può sistemarlo velocemente senza problemi.
per il resto, sono super felice del vestito e sicuramente riacquisterò da Zapaka! ❤️

I did have to return the product as it didn't fit, I really like it, just a sizing issue. The return process was very smooth. Tiki was great and talked me through everything! She was incredibly helpful.

From the moment I emailed customer service, the CSR answered every of my queries and helped me with answers.
Mica, Sandra and Ivy helped me and made me feel assured of my purchase.

It has been a pleasant experience.

Not a reputable company. Scam. Not operating in Canada as the website domain suggests. They will not offer you a full refund and take your money regardless if you try to cancel within their cancellation policy. Their return policy is not upfront and they make their own rules like time zones which are not indicated on the website. Here is a chat transcript and email them asking me to take down reviews.

Chat transcript
company logo
Name: christine sabater
Question: Can I still cancel my order ZAPAKACA16243 and when can I get my money back in my credit card
Order number(if you have): (no answer)
avatar Dandee
Fri, 09 May 2025 13:31:33 CDT
Hello! This is Dandee and it would be my honor if I could do anything for you. May I have your name? 🙂
christine sabater
13:31
Can I still cancel my order ZAPAKACA16243
and when can I get my money back in my credit card
christine sabater
13:32
I just need to know if an order is cancelled how long it takes to be back on the credit card
avatar Dandee
13:35
Hi! We understand that you want to cancel your order but since your ( dress ) is under production now, if you request to cancel it now, we are afraid that we could not refund the full money for the item that you order, the factory has cost them money and labor to make it.
Based on our Cancellation Policy, orders canceled within 3 days of payment confirmation will be eligible for a 80% refund + shipping fee.
Please refer to our Cancellation Policy for more details:
Please let us know how you want to proceed with this.
christine sabater
13:37
so i can not cancel even if the order is made within 24 hours?
christine sabater
13:40
The cancellation policy says if order is cancelled within 24 hours of payment it is a full refund
avatar Dandee
13:40
It is beyond 24 hours already upon checking in our system.
christine sabater
13:41
what day did it show on your end
christine sabater
13:43
hi
christine sabater
13:45
what did this it show on your end? I ordered May 8, today is May 9
christine sabater
13:45
here in Canada
christine sabater
13:48
Hi are you still there?
christine sabater
13:52
Attachments:
image.png
christine sabater
13:53
Is the order eligible for a full refund because I ordered May 8 and cancelling today May 9?
avatar Dandee
13:54
Your order was placed on May 9, 2025 at 1:22 am and your request cancellation file on May 10, 2025 at 2:19 am. So it is beyond 24 hours already.
christine sabater
13:54
No it was order May 8
christine sabater
13:55
Attachments:
image.png
christine sabater
13:55
here is my order confirmation
avatar Dandee
13:56
I'll understand! We have a different time zone but we always depends on the time from when you placed the order and date and time request to cancel the order.
christine sabater
13:56
I did not ask for a cancellation
christine sabater
13:56
I am just asking if EVER will the refund be 100% full refund
christine sabater
13:57
Yes which is May 8 when I ORDERED and cancelled MAY 9
christine sabater
13:57
I am the one who made the oder
christine sabater
13:57
So I know when I placed the order
christine sabater
13:58
It is not on your cancellation policy that there are time zones that you consider
christine sabater
13:59
I DID NOT REQUEST TO CANCEL THE ORDER
christine sabater
13:59
I WAS ASKING A QUESTION
christine sabater
13:59
DID YOU CANCEL THE ORDER??
christine sabater
14:00
I DID NOT SAY TO CANCEL YET
avatar Dandee
14:00
Again, based on our Cancellation Policy, orders canceled within 3 days of payment confirmation will be eligible for a 80% refund + shipping fee.
avatar Dandee
14:00
Attachments:
image.png
image.png
avatar Dandee
14:01
We did not yet proceed with the cancellation.
christine sabater
14:01
OK DON"T CANCEL
avatar Dandee
14:01
We are just for your confirmation.
avatar Dandee
14:02
Thank you for confirming, Christine! We have noted your request, and your order will remain active as is.
________________________________________________
Ticket from chat SW30MQDPGR
Inbox

ZAPAKA Cutomer Service Team
3:07 AM (8 hours ago)
to me

HelpDesk
Hi, Christine Hembrador

Dear Christine Hembrador,

We have noticed that you left a review on Trustpilot. Since this is your first time shopping on our website, we can make an exception to cancel the order for you and offer a full refund. However, we sincerely hope that you can delete or change your review. Once we receive a screenshot of your modified review, we will cancel the order for you and issue a full refund. Thank you for your understanding.

Sincerely,
Mledoy

Ticket ID: ILTVMX
Assigned agent: Melody

Ordered a prom dress for my daughter. Dress is disappointing and cheap looking, but more distressing is the impossibility of returning it, despite the promise of easy returns. The site gives an email address, which just bounces emails back. I've also tried contacting them via What's App, the contact form on the website and phone, and no answer. The phone sends you to a voice mail that is full. Totally frustrating!!

I have been purchasing items from the store for several years now. The delivery always arrives within the timeframe that they indicated. I have been very satisfied with their services, and HIGHLY recommend purchasing their items.
The only word of advice; measure yourself because a L on their website is not the same as in the USA/Canada. Always order a size or two bigger.

I received my dresses. They are beautiful. However, they are no where near a 3XL size, not by Canadian measurements anyway. Pay close attention to their sizing guide before ordering, I should have. These dresses are not even a 1XL. I understand that sizes vary around the globe, but clothes sold in Canada should be labeled accurately for Canadian size guides. I assumed the zapaka.ca url indicated a Canadian shopping experience. Should never assume. Disappointing that I won't be able to enjoy what look like beautiful dresses.

I love zapaka's dresses. But on my last experience on zapaka.ca ( according To, I m shopping from canada!) , the site invite me To buy more for having free shipping. I had 149$, and it said "from1$ to free shipping". I bought another item, shoes, and shipping sas still 44$. I wrote to help services to ask the reason. They told me " fees of shipping depend of the country you are. Okay... well... I'm from canada, shopping on zapaka.ca canada, it says free shipping, I assume it s for canada. Nop... 44$, and shoes l dont need...