Again one star is highly complementary…
Again one star is highly complementary for a company of this magnitude that apparently has systemic poor customer service. YSL happy to take their customers money offer enticing promotions that are more than difficult to ensure are added and arrive with purchases
When confronted are dismissive and not concerned
WOW in this market YSL you should be doing much better I know this review means nothing to your CX team if it prevents another poor experience I hope I can stop it from disappointing others again it’s the principle order something the website / app is not functioning correctly then no way of checking prior to payment then no gift added after all this meeting all criteria CX team says it’s not added bad luck can’t help you WOW poor attitude I’m not asking for something I was not entitled to Careful YSL are not concerned with the customer experience!!!!!








