Yrushoes Arvostelua 

Can’t get an email answer from customer service. I sent 4 emails. They sent the wrong shoes. The phone for customer services just rings with no answer. I paid in advance for the return process. I’m gonna call my bank and do a fraud report.

Begin juni schoenen besteld van het merk On en betaald. Deze advertentie kwam voorbij op FB.
Er zat een track en trace code bij om de bestelling te volgen. Deze bleef na 3 dagen nog steeds op ontvangen bestelling staan, verder gebeurde er niks. Toen ik een mail stuurde met de vraag waarom de t&t code niet bewoog, kreeg ik een beleefde mail terug van Romy van de klantenservice , dat dat wel vaker voorkomt en dat het binnen 10 dagen moest zijn opgelost. Ook kreeg ik tevens een kortingsbon aangeboden voor mijn volgende bestelling Na 14 dagen weer gemaild, geen reactie, tot nu toe geen schoenen ontvangen😬Oplichters!!

I placed my order back in February never received a shipping statement or tracking info. Ive reached out to customer service and received no response. I own two pair of boots that I purchased in 2022 having no problem with those orders so i'm confused on how my product didn't arrive this time. Im truly frustrated and simply just want the product that I paid for.

I'm joining the masses of people stating they never recieved an order update that their package shipped. I ordered April 26th 2026. It has been over the "processing" time they say on their website. (10 to 12 days.)

I emailed them through their inquires email, emailed them through their form on their website and used their paypal email as well to contact them.

I opened a case with Paypal on May 9th. They have yet to respond to Paypal either about this. It really shows how they do not communicate with their customers at all. They have until May 20th to respond. At this point I just wanted a refund. The shoes aren't worth it.

They never sent the shoes, never sent an order update. They took my money then were completely unresponsive for months. Worst customer service experience I’ve ever had.

Abysmal service. Pre-ordered some shoes and a bag. 8 months after ordering and 5 months after the date they were meant to be shipped they have not been. No answer from emails, nobody ever answers the phone, no call back ever. I have been charged but not received my goods. DO NOT BUY FROM THESE SCAMMERS.

I ordered shoes 4 weeks ago and never received the order. They charged my card and did not receive anything! Tried calling. Tried emailing. NO RESPONSE. DO NOT ORDER FROM THIS COMPANY!!!

Worst experience ever! Received the wrong size shoes and returned them at my expense., but now they’re refusing to respond, send replacement or refund us!

I didn’t get a verification email after I ordered, so I was kind of worried, but I ordered with Apple Pay so I was still able to track my shoes through the link in Wallet instead of the email I didn’t get. I emailed support about it and they told me to check my spam folder, which I had already done (as well as check junk and a bunch of other places and make sure I put in the right email address, which I did). I told them that and they never responded. But my shoes came on time and they’re perfect. They’re the right size and came 3 weeks after I ordered them.

Worst customer service ever, I would give 0 stars if that was an option. I contacted the company more than three times for a status update. I received one generic response saying someone would follow up—no one ever did. None of my inquiries were addressed.
In January I attempted to cancel due to the delay and lack of communication, only to receive notice that the order had already shipped. I am now returning the item and must pay shipping both ways, despite the company’s failure to deliver on time or communicate properly.
Extremely poor customer service. I would not order from this company again.

They sent me the wrong size (as in 4 sizes too small!), and when I emailed to get this corrected, my exchange request was denied and I was told that *I* ordered the wrong size. Judging by how many other people have received wrong items, this business seems to be running some sort of return scam, since they want to charge nearly $20 to get things sent back. Do not buy from this company!!! I should have listened to these reviews.

Purchased a pair of shoes a week ago. Never received a receipt and confirmation for my purchase. However, money was taken from my account. I sent multiple emails asking for assistance with no reply. I have had to work with my bank to try and get a refund. Do not purchase from this company.

Like lots of other people said, they simply never shipped my shoes or responded to my emails n phone calls. Joke. Scam. Pursuing a refund. Avoid!

Took a month to ship a pair of in-stock boots out of California. Customer service also didn't provide a further update other than saying "we'll get your shoes out asap" (they didn't). Finally got a shipping notification when I threatened to file a chargeback lmao.

I bought ready in-stock shoes that were from Koi Footwear. Not even YRU, just stock on hand from another brand they carried. Koi is great, love their shoes. YRU not so much considering I never even had my order shipped for over a month. I had to literally bother them on Instagram to even get a reply about my order. Was frequently told one thing, finally received an email back saying another thing. I FINALLY received a refund for an order they never bothered to SHIP almost a month and a half later. Joke of a company. Just buy elsewhere. I read online 24/7 that actual YRU brand shoes fall apart within weeks anyways.

Wow I wish I read these reviews before... But I thought that this is a reputable company and only heard good reviews from them (of course only via social media). I mean this is big and popular company but with the worst costumer service. I ordered my shoes exactly 2 months ago and still no answer nor an email with updates. This is unbelievable and I can't even get my money back. I will never order from this company again no matter how nice looking shoes they have there are plenty of other companies with good costumer service, accepting returns and good shipping time.

Do not risk buying anything from this company that you might possibly need to return. It's been almost 2 months since I initiated a return on July 1st. Despite their promised 48 hour customer service response time, it took weeks and multiple follow up emails on my part to receive return authorization. The pair of shoes that I returned was delivered by certified mail to Y.R.U. Returns on August 4th. I also purchased the Free Unlimited Return with my order. Both the shoes and box are in perfect condition. 3 weeks later I've received no response to my repeated request for an update. I also tried texting the customer service text number, which is not being monitored.

Probably should’ve read these reviews before ordering wow. I do not want my order anymore I have sent the company atleast 10 emails and still no response and also haven’t recieved the shoes.YRU if your seeing this answer before legal action is taken

I finally received my boots today from yru after waiting nearly 2 months I got a email 2 days ago saying my boots have dispatched with a tracking number they were supposed to arrive Monday but I got them today and I'm really happy with them 😊

I bought a pair of shoes that were too large. Submitted a return request over a week ago, then a follow-up email yesterday. Still haven't heard back. After seeing the reviews here, I don't expect to get a response or my money back. Avoid.