YourRent Polska | Wypożyczalnia samochodów Arvostelua 

Quite good expierence. Worth the money. Nice people.

Wynajem samochodu w Krakowie w Balicach. Obsługa bardzo miła i profesjonalna. Biuro zlokalizowane poza lotniskiem, trzeba poczekać na transport busem. Samochody nowe, jak to w wypożyczalniach.

Wypożyczyliśmy samochód na tydzień. Wszystko było super. Odebrano nas z lotniska i zawieziono do wypożyczalni. Zwrot przebiegł również bez problemów, a potem ponownie zawieziono nas na lotnisko.

Ważne: po wylądowaniu trzeba zadzwonić do wypożyczalni, aby ktoś państwa odebrał.

Very disappointing experience with WheeGo when collecting a car booked through DoYouSpain.

My booking was refused because I did not add a flight number, even though the field is optional during booking and only described as helpful in case of flight delays.

I had already arrived in Spain on 28 February and showed my boarding pass. I was also ready to show my return flight on 19 April. On top of that, I had just completed another rental with WheeGo from 28 February to 13 March, so they had already rented a car to me for two weeks without any issue.

While I was at the desk, DoYouSpain offered to send my flight number to WheeGo, but the staff member refused and said “we don’t have an email here where they are going to send it.”

The staff were rude, dismissive, and unwilling to help, even though I was physically present with valid documents and proof of travel.

Refusing a prepaid rental over an optional booking field is unreasonable and very poor customer service. I will avoid WheeGo in the future.

Easy communication.
All goes without any problems...nice and smooth
Highly recommend

Nie polecam nikomu. Katastrofa.

parfait , rien à dire

Very bad experience. They charged €105 for fuel, even though they said it was only a reservation. After returning the car with a full tank, the money was not refunded. The car was in poor condition, and the brake pads were worn out. I do not recommend renting from Wheego!

Vriendelijk ontvangen bij aankomst vliegveld en bij het kantoor personeel vriendelijk de gehuurde auto was er niet maar daar voor een duurdere voor de zelfde prijs gekregen Bij terugkomst auto ingeleverd inclusief volle tank afgegeven en n ons weer teruggebracht naar vliegveld kortom dit was de eerste keer volgende keer weer met Weego

If i could give 0 i would, had 2 bookings with them in January and in February they refused to give me a car as i did not had international driving license, but January was everything perfect with that. and by the way while i was still in their office i booked another car with different company, and i mentioned to them, so he said in Spanish to the driver do not stop by that car rental company as they go past to airport, let them get another shuttle and waste their time,( i do understand Spanish) complete wankers, would never recommend anyone to rent a car from this company.

Smooth pick up and return processes. The car was not in great condition in terms of the exterior - 8 scratches/dents and a windscreen chip. However, it was mechanically sound and I had no issues over a 12 day rental period. The staff in the office were friendly and efficient. I would use YourRent (Wheego) again in future, but I would hope for a car in better condition next time.

We always use this company for our hire cars at Alicante. Excellent service, always friendly and efficient. Dennis was the Gent checking us in on pick up and drop of, he was extremely polite friendly and helpful. Always 5*

Szybko I sprawnie odebrane auto, obsluga mila I sprawna, dobra komunijacja.

Nagralem video samochod bo mial okolo 19 zajerestowanych defectow.

Video przydalo sie przy odbiorze aby potwierdzic zadrapania.

Perfect service. Everything went smooth and fast. No aggressive sale of additional insurance, much appreciated! Also the return went smooth and fast.

Nice car and just 5 minutes from the airport. Friendly service!

These people are nothing but organized criminals. They stole 900 euros off me for an invented scratch. STAY AWAY, YOU HAVE BEEN WARNED!!!

Shocking. Car returned in the same condition it was received. After scrutinising it and wiping with a rag to try and find marks on the vehicle, the guy said it was all fine. I asked if I should sign something to confirm it was all ok. He said no, all is good so nothing needed.
2 weeks later I was told there was damage and they would not return my deposit. Currently going through my card company to recover this. The company register their cars in Poland and use to hire in Spain. I went through a reputable broker so believed I wouldn’t have a problem. So far that has not proved to be the case. Under no circumstances should you use this company. .

On Dec 26, 2025, we came from Lodz to Warsaw airport to pick up a car I had reserved two days earlier, for a budget of 2,148 PLN (511 €) agreed upon in writing. There I was told that my VISA PREMIER card was NOT ACCEPTED because IT DOES NOT CARRY MY FULL FIRST NAME, ONLY MY INITIALS !

However, they were willing to accept it if I paid for additional insurance of 1463 PLN (350 €), which, until then, had been presented on the document as OPTIONAL. This option was pointless to me since it was intended to cover risks already covered by my VISA card.

Then my wife proposed her VISA card, issued by a Polish bank, with her full first name. Not accepted either, God knows why.

To this pressure I had to give in, the alternative being to walk in the night with the guest we were to collect and her luggage.

Upon our return in Lodz, after making sure that the refusal of a card for this reason of initials is prohibited by the VISA rules, I asked for a refund of the 1,463 PLN wrongly charged. They offered me 300 PLN. I declined, choosing instead to keep the freedom of warning future victims.

In 40 years of renting cars I have never lived such a shocking experience. Are seniors privileged targets for such dishonest people ? Reading on Trustpilot another victim’s - Patrick Palmer - similar testimony « They act as a criminal extortion gang », one understands that this scammer’s method is systematic in the company, among others.

Then I submitted the case to the European Consumer Centre (ECC Net). This is a network established by the European Union to inform consumers and handle disputes between suppliers and consumers from different countries.

I presented the facts online to the French office. After checking and translating, a Legal Advisor forwarded the file to his counterpart in the Polish office. The latter then intervened with Yourrent. Communication with ECC Net in my mother language was straightforward, factual, efficient.

Then Yourrent implicitly acknowledged their wrongdoing : 4 months after the incident, I was reimbursed €423.28.

Deep thanks to the French and to the Polish Legal Advisors of ECC Net!

Total scam, absolutely avoid. Fake reviews on Google (rating 4.2/5), while 1.3/5 rating here. I was asked to pay €300 for extra insurance on arrival which I refused. When returning the vehicle in Malaga, they went on obvious hunt for the tiniest scratch or damage on the car, and obviously found something. I took photos of the car when I picked it up, so I disputed the first scratch they acused me of immediatelly, it was already there before. The second scratch wasnt visible on the photos, because I was picking up the car in the evening and there was barely any light in their garage, so it wasnt visible on the photos. But I am 100% sure I didnt cause it either, it was on a plastic part of the bumper. They immediately charged full excess of €900 on my card and told me they will contact me in 3 days about exact amount to be charged. In 3 days they sent email that it will take 4 weeks to assess the exact amount. They still keep the full €900 illegaly charged to my account. Still not sure how much they will charge me in the end, and if they even return the rest of the excess or not.

Super rude behaviour of the staff as well. This is apparently their business model, lure you in with cheap rental price, then either force you to €200-€300 extra insurance fee or rip you off on fake damage claims. Absolutely shady company, avoid them at all cost.

Return car. Deposit was paid back. After 28 working days getting email with car damages. Next day 1500€ deducted from credit card. 💩 company, do not recommend. I can clearly state that damages made by them, car was returned evening time when was dark. 💩💩💩💩💩💩💩💩💩💩💩💩💩💩especially in Kaunas. Avoid them💩💩💩💩💩