Sorry to see this so late! From Zero, LLC, doesn't directly ship books, our own, or even other books.
I believe you might have ordered from a third party vendor, commonly offering cheaper prices on Amazon, and got the runaround. They probably didn't actually have our book despite offering it, but still wanted the sale. We actually don't have other books to offer and as I said we don't EVER ship books from our own facilities. This is unfortunately what some untrustworthy vendors do... I would LOVE to improve your experience though! If you don't mind sending me a copy of your receipt from the store you ordered I would eat the cost and send you the book you actually ordered. Hopefully my response isn't too late!
- George Trombley, Author of Japanese From Zero