Xpresskey Arvostelua 

Software is fake, some work, some dont, customer service is uselsss as they just grab your money and run

Disappointed with the customer service. The software I tried to download didn't work, this in itself isn't the issue as it could've easily been resolved with good customer service. Unfortunately after sending emails, numerous phone calls and attempting the web chat facility I am still awaiting a response from Xpresskey.

If someone from Xpresskey could contact me that would be greatly appreciated and this matter can easily be resolved.

I ordered a u s b drive with Windows 10 on but received digital download my problem is I have a lenovo laptop with a dos operating system so I cannot use it until I can load windows 10 if we could sort this out it would be very help full James.

Great prices and turnaround times. Trust worthy choice out of the many other software license resellers. Purchased 3 licenses so far.

Simple and easy download and installation.

The chat was super helpful and friendly. Everything was easy and simple. Great price and even got an additional 15% discount. Very satisfied

All worked well until I tried to activate the software. Attempts to get support using "Instant Support" have not provided any solution, and sometimes no reply. Even having waited 15 minutes after messages are flagged as having been read!

Quick and very easy, I needed to install office on a new Mac book, ordered and delivered within minutes, very easy process, and would recommend to friends and family

I have tried to have a live chat with them twice to discuss a problem with my download. It states that they quickly respond within I minute. I did not get a response either time and I waited for 20 minutes each time. The product did not work! It was a complete scam! Thank goodness I paid with PayPal because I was able to get my money back.

When I had questions the 24/7 live help was instantly activated. Once I had a complaint there was no response.
Please be careful of this company. the software would not download and the error message received indicated that these were not genuine microsoft products. I have just wasted £59.50p on a product that would not download.

You sent me files that cannot be downloaded. You don't answer emails and no one answers your phone. I assume you are a scam outfit and I will report you to Which magazine and anyone else I can think of. I wish I could get my money back.

Ordered and downloaded MS-Office for Mac very easily and quickly. Easy to follow instructions also provided. Very happy with this purchase.

All very straight forward to transact and load software

Great. Only gripe I have is a discount was offered from what I could see, but it didnt work at checkout.

We haven`t received the software download that we paid for yet !

Excellent value for money. Download instructions clear. Product delivered immediately via email.

Very poor. Didn’t work

Overall, their price is competitive and good but should there be any issues with your product, customer service is a huge challenge.

I had issues with the product key for Microsoft Office Home and Business 2019 - it was simply not sent with the download link. It took me many, many calls (only once was answered with no resolution), 3 long attempts through live chats (2 were ignored midway), and about 6 hours from 1st attempt for it to finally be resolved.

I truly appreciated the assistance from their customer service rep, Jake. He really was helpful. According to him, their online help system was facing issues last week. Perhaps this might well be the problem or it is more than this. So hopefully their service would improve.

I can only give this a 3 star due to the ordeal I have had to go through to get it resolved. I felt like I was being ignored the first few times i.e. chats halfway not responded to.

11th July 2021
IF I COULD GIVE ZERO STARS I WOULD!!!
Please please do not use this company, the code they give you does not work so when you contact them they tell you that you need to pay more to get a product that is compatible.
They then stop replying to your messages!
I’ve reported them to PayPal, fingers crossed they can help to stop people from getting scammed by XPressKeys!