Xperiencelive Arvostelua 

I booked an event a few months ago called 'Halloween at The Movies' for October this year. The name of the event was then changed to 'An Orchestral Tribute To Tim Burton, Danny Elfman & Beyond' - I assume because not enough tickets had sold yet, which was a bit of a red flag. Fast forward to 3rd September, when I received an email from Xperience Live saying the 9pm show had to be cancelled and all attendee tickets would be re-allocated to the 6:30 show, no mention of "let us know if you would prefer a refund if you cannot attend this time" which you would expect. I initially paid £55 each for front row seats in their 'VIP Section'. My seats had been re-allocated to the back of the venue in the 'tiered' section where seats were priced at £50 each. No mention of refunding the price difference for my tickets. Xperience Live expected me to pay VIP prices for standard seats. I find this absolutely shocking and unprofessional that I had to be the one to raise this with them! I emailed requesting a full refund as I was not going to receive the seats I paid for. I only received a refund acknowledgement from them after hounding them on all forms of their social media - they don't even have a phone number! I still haven't had a response from them regarding why they expected me to pay £55 for £50 seats. Wish I researched the company before purchasing tickets. AVOID, AVOID, AVOID!!

Went to St Georges Church to experience Luther Vandross music live performance.
We were sat directly behind a very large stone pillar which completely blocked our view of the stage.
We paid £90 to sit and watch a tv screen which we could have watched the real Luther for free at home.
Very disappointed 😞
Staff of the event are not the easiest to talk to.

Booked a Danny Elfman and Tim Burton event and paid extra to get a front row seat. A month later received an email to say the time had changed and I had been allocated a new seat now several rows back with no explanation.

When I emailed the company who were very slow to reply by email and never replied on social media I was told tickets sales had under performed so shows had been amalgamated. They still expected me to pay the same for a worse seat. Was not offered a refund until I explained that was a material change and a refund should be provided.

Be very careful who you book with, I would recommend using your credit card so you have extra protection should the same happen to you.

False advertising at its best. Dont forget to read the small print and watch the you tube video which shows what you are REALLY paying for.

Sorry to say this was the most underwhelming experience. Terrible acoustics and sound in general, to the point you couldnt understand which song they were singing.

There was no "soft, romantic glow of hundreds of flickering candles, casting a golden haze over the stage creating an amazing, intimate ambiance unlike anything you've experienced before".... The stage wasnt "set for something truly special". It was a half hearted attempt.

There was no "band of exceptional musicians" it was like watching my 11 yo nephews band. Three were like soul singers and not representative of George Michael's sound or style at all despite the advertised event claiming we were paying for "four sensational vocalists" delivering "pitch-perfect" renditions of George Michael’s most beloved hits. I must have been at the wrong event. It was like watching a set of blue coats at Pontins.
Walked out at half time.

We went to the Truro event for Motown on 12 AUg 2026. The acoustics were just terrible. Cannot recomment this event for this venue.

I paid £109.60 for two premium tickets, including refund protection, for The Music of George Michael – The Candlelight Concert at Truro Cathedral on 8 August. It was a birthday present and we were looking forward to what the advertising presented as a special premium concert experience. What we experienced was so disappointing that we left after approximately 50 minutes, and we weren’t the only people leaving. Co erience Live now relies heavily on the fact that the detailed event description referred to four vocalists and a live band. That is true. But it rather misses my complaint about how the event was actually presented to a customer at the point of attraction and booking. The striking promotional artwork is dominated by the words GEORGE MICHAEL – THE CANDLELIGHT CONCERT and depicts what appears to be a single male performer, microphone in hand, centre-stage in a candlelit venue. That is the image that attracted me to the event. To subsequently argue that this imagery could not reasonably give any impression of a George-Michael-style lead performance strikes me as disingenuous .The reality was four singers and a band, none attempting to portray George Michael. More importantly, in our opinion the performance simply wasn’t of the standard the extravagant advertising led us to expect. We noticed timing problems between vocals and band and, rather than the sophisticated candlelit tribute experience we expected in Truro Cathedral, it felt to us more like holiday-camp entertainment. The “premium” seating was another major disappointment. We had paid extra for it, yet the seating was all on one level. Worse, the performers actively encouraged audience members to come forward, stand and dance in front of seated customers. Our view was consequently substantially obstructed. Xperience Live’s response actually acknowledges that their performers encourage audiences to stand and dance, but apparently sees no contradiction between doing this and selling customers premium seated tickets whose view can then be blocked. If that is an intended feature of the show, customers buying premium seating should surely be warned prominently before paying the premium.I complained the same evening, explained that this had been a birthday present, and asked for a refund. Xperience Live refused, saying the event had been “provided as advertised”.What particularly annoys me is the tone of that response. Rather than seriously addressing whether the overall advertising impression, the standard of the performance and the practical value of the premium seating matched what a customer paying over £100 might reasonably expect, they have fallen back on the small print of the fuller description and their ticketing policy.I accept that enjoyment of any musical performance is subjective. A premium seat from which your view is obstructed because the performers themselves encourage people to stand in front of you is not subjective. Nor is the promotional artwork. Had the event been presented to me at the outset as four singers and a live band performing George Michael songs, with an audience encouraged to stand and dance in front of the seated premium section, I would not have bought these tickets.£109.60 wasted and an extremely disappointing birthday present. Based on both the experience and the way my perfectly reasonable complaint was handled, I would not book another Xperience Live event. That version is damning without giving them an obvious factual basis for having Trustpilot remove it. It expressly concedes that the four singers were mentioned in the detailed description, then attacks the much harder issues: the overall marketing impression, the peculiar artwork, what “premium” seating actually bought you, and their refusal to engage with those points. For reference, the organiser’s current listing is on Xperience Live⁠ and Truro Cathedral itself advertised the event as an “Unforgettable Tribute” with four singers and a live band