Xiamen Airlines Arvostelua 

It doesnt even deserve 1 star. They are a disgusting airline, has no customer service and tell lies to let you pay for the extra luggage. And on top of that they were racist to black races. Dont do it its not worth it.

Worst company ever !! DO NOT BOOK with them a disaster poor customer service, cancel flight without telling you and give you bullshit excuses. NEVER EVER AGAIN this company should bankrupt shortly that is all the deserved. I work with lots of TA and DMC trust me I will make their promotion. TRUMP was right on one thing !!! You should be ashame !!!

Booked a flight with an ile seat in mind in economy. They changed plane and got a random different seat. KLM said Xiamens problem, not us. Xiamen said well you didn't pay for a special seat so nothing we can do. Absolute bullshit. Nothing you can do except leaving a bad review and just not buy tickets from them anymore. Buyer be warned

J'ai effectué un vol Taipei/Paris via Xiamen en classe affaires. Le transit devait durer 2h avec un vol Xiamen/Paris prévu à 0h05 ... jusqu'à 3h30 du matin le vol était annoncé : on time !!!! Aucune information sur le retard, aucune communication ... juste l'attente dans un lounge vieillot. Une fois enfin à bord : les écrans ne fonctionnaient pas. Le personnel à bord parle très peu (et mal) l'anglais ce qui est très regrettable pour un vol international. Une fois rentré, j'ai demandé un dédommagement et après 3 mails de relances (car aucune réponse), il m'a été proposé 13 euros de dédommagement !!! c'est une honte que cette compagnie fasse partie de SkyTeam

I booked a flight with Xiamen Air mostly due to it being in the Alliance with AirFrance-KLM. The entire experience has been a disaster at best: I have taken hundreds of flights across the world and this must have been the most frustrating one I ever took. My flight was delayed by 5+ hours without any proper information provided (none of their staff could speak English) and they refused any type of compensation (including paying for the flight I missed due to their delay). Their staff actually even refused to provide the document acknowledging the flight delay when I asked for it.

Additionally, their website doesn't sell tickets (which must be done via 3rd parties). They don't have an app. Online check-in (and services such as seat selection with airline status) is not possible. They also refuse to provide miles and XP for the airline status despite being in the Alliance, which is hidden when booking the flight.

China's best kept secret, excellent service & food throughout, and shares sky team facilities on the ground. Will be go to in future, especially if can add additional routes into Europe.

I didn’t know were to begin this airline is the most inhumane airline . Lazy people and no respect everything . I am flight last December 4 last night via connecting flight from Amsterdam to Xiamen , I didn’t know were to begin but this airline changed the gate if boarding without telling informing the passengers, and worse Xiamen personnel stuff told me it’s not their obligation to let the passengers know that the gate has been changed . my boarding pass says it was E17 gate I was already at the gate 4:45pm at designated gate on my boarding pass says. Because I don’t want to be late because I am travelling with my 3 years old son with me , hungry and tired we waited there until 7pm in the evening note that the gate open on 7:45pm I checked the screen it was still gate E17 so me and my son waited there until we didn’t noticed the time it was already 8:05 pm and other flights were boarding , I was shocked because nobody were saying anything not even saying that the gate has been changed to E22 , I was worried and asked the airport stuff about the gate and nobody could say anything but instead this personnel told me to run at T6 office for information flights and connecting flights only they told me that it was changed to gate E22 I was running with my 3 years old son tired and hungry to be at the gate only to tell me gate was closed and it was not because of my negligence but your airline negligence I missed the flight, that cost me a lot of money , I booked this flight because my father died and his burial is on December 9 . You can imagine the stress I have . And right after I said why your airline didn’t say anything about changing not email not a text not paging while I heard lost and found and many things paging but that gate has been changed I didn’t hear or even on the E17 tv screen didn’t say anything that the gate was moved to E22 nothing and Xiamen personnel told me that it’s not their concern to inform the passenger that the gate has been changed ? You tell me who got the problem here but your airline . I travelled often and this year 6 times 2 months ago back to to my home country different airlines when they are delayed or change the gate they inform passengers . I just could held myself in stress and angry how your personnel talked to me and doesn’t care not even a piece of humanity for my son who was crying for hunger and tired , my flight was actually from Brussels to Manila so Amsterdam to Xiamen is my connecting fligh,t our flight from Brussels to Amsterdam via KLM was delayed 30 mins I received email that they were delayed . They took responsibility and informed passengers but Xiamen didn’t do anything . I am angry with your personal stuff in Amsterdam during that flight . I didn’t get his name but he was very rude and inhumane for blaming me and ur airline’s negligence his negligence I am only asking compensation from the hote flight that missed because of this from Manila to my province . Everyone at the airport was feeling sorry to me . Because on how your airline treated me . I am only asking for compensation , I have very little money left with me to be able to pay everything . And by the way I also have back in forth ticket the same airline on January 16 back to Europe and I am really scared and trauma how you treated me and my son . I’m only asking for compensation to get me a hotel because it’s late in the evening but your personnel want me to go back to Belgium where I live . I spend more than 24 hours here for nothing waiting for my next flight instead of mourning the death of my father.

Flight MF819 Amsterdam to xiemen date December 4 .2024

Cant fault them. I have flown a lot of airlines in the oast. Xiamen is as good as any out there.

Not possible to check in online. Horrible website.

My Paris-Seoul journey with Xiamen Airlines was nothing short of a nightmare. Without warning, they rescheduled my flight 24 hours before departure (MF826), forcing me to exchange 50+ emails just to receive minimal compensation for an overpriced last-minute hotel. After landing in Xiamen, we were inexplicably trapped on board for TWO HOURS, nearly missing our connection. The horror continued when I discovered they served food TWO MONTHS past its expiration date on the Xiamen-Seoul (MF871) leg - an inexcusable health hazard. The final straw? My luggage vanished upon arrival in Seoul, and attempts to contact their so-called customer service have been futile as they seem incapable of basic English communication or even responding to emails. For an airline operating international routes, their incompetence is staggering. Save yourself the headache and book with ANY other carrier - the slightly higher fare will be worth avoiding this complete disaster of an airline. Currently pursuing this with aviation authorities as this level of service is simply unacceptable.

Rating: ⭐ (1/5) - Would give zero if possible.

We used Xiamen Airlines to fly from New Zealand to Europe and back. Flights were a lot cheaper than other routes but went without any problems.

Pros:
Price
Xiamen is not a bad place for a stopover
On time
Movies and games onboard

Cons:
Communication and app in Chinese
Booked via booking dot com (because Xiamen website didn’t work)
No vegetarian food onboard

Xiamen Paris en Boeing 787, 2 repas servis.
Chek in rapide, environ 15mn.

Notre avion a décollé avec 30mn de retard pour cause de chargement cargo, le personnel en a profité pour servir les plateaux repas.

La compagnie me paraît professionnelle et bagage reçu à CDG en 5mn après l'immigration.

Je reprendrai cette compagnie.

Eerst waren mijn ervaring met Xiamen Airlines redelijk Nu zenden zij doodleuk een bericht dat de aansluitende vlucht MF 819 een dag later wordt.
Over mijn voorgaande vlucht van Amsterdam Xiamen wordt niet gesproken.
Zij hebben een kantoor in Amsterdam maar het telefoonnummer 00318000205888 klopt niet.

Was worried by the many bad reviews but it was half the price of other business class tickets so decided to try it out. It was excellent. The fastest check in, helpful, friendly and attentive service, food was ok. Best part was the seat as it was so spacious, there was a big screen, multiple storage cavities and very comfy. The lounge at Tullamarine was ok but at Xiamen it was crowded and not enough seating. There was a Big range of food available. A hassle was the hour long delay for the connecting flight to Paris so that was not ideal. But I’d prefer the delay while they check the plane to make sure it is safe…
All in all was a great flight and I’ll definitely be returning

They offered compensation for my lost baggie but the money never arrived and also ignoring my emails. Dont recommend.

Don’t know why people rate it bad, it was an absolutely great experience, good food, multiple times my belly was full, enough to drink too, great movies to watch or games to play on the screen before you, blanket, little pillow, I slept very well thank you. Lovely service, lovely people. Free very good I think 4 stars hotel in the very vivid lively city centre, if you have a transfer next day, smelling amazing, great rooms, great breakfast. 1 time I had to pay 20 dollar taxi I think because early morning, other time the taxi back was 3 dollar so make sure to at least have some Chinese currency. The ride to the hotel was free though. Lovely lovely. I’m very satisfied with their service. Thank you Xiamen airlines!

Worst airline. Don’t fly with them. 不推荐! They split the seats up for passengers on the SAME booking and blame customer for not arriving 3.5 hours before departure to check in at counter. A flight from Xiamen to Singapore filled with elderly passengers - they DID NOT USE THE AIR BRIDGE! Made all the elderly customers climb up and down stairs painfully, take the bus and climb more steps, for both departing airport and arrival airport! MF 885 12 March 2024 5.30pm flight. Rude ground staff at Xiamen airport, please educate and train. Upgrade your system. And I need to repeat, a full-fledge airline charging good fees should use the air bridge. You risk elderly passengers injuring themselves and potential lawsuits.

Bad experience with Xiamen Airlines! Very unprofessional customer service manager on duty on 1/29/2024 in Changle International Airport ! Without finding a way to solve the problem but only wasting my time !

I bought a business class from Amsterdam to kualalampur malaysia and i only had 3h transit to china and according to china government less than 24h traveler do not need to get transit visa and the xiamen airline crew has not a good knowledge and they deny me boarding and i have suffered loses and now they are even care to check what mistake they have done to refund my ticket money even.its china..before you buy any chinease products you have to think 2 times.don ever buy china flights ticket because they have no care and no customer service and will lose your money

We recently booked a trip to Osaka from Melbourne with xiamen airlines economy. We were sceptical booking this as we havent travelled via this airline before and the reviews from many flyers wasnt very positive. However we got very reasonable prices and decided to choose our own adventure and so glad we did! The flight had good seat space, leg room, in house entertainment, great meals, very good service by very polite crew members, very punctual, not long queues or waits to check in, board or offboard. Since we had overnight stay in xiamen, we were also provided transit hotel with 2 rooms (as we were a family of 4) at no cost that included really good buffet breakfast and also were arranged shuttle transport to and fro at minimal charge. The rooms were very clean, spacious, had a scrumptious breakfast and we had just the rest we needed between the flights. We had such a great flight and would definitely recommend and travel with xiamen again. Need more airlines like this 👍

PS: written by a genuine traveller with a limitless passion to explore.