Ordered outdoor covers. The colour is lovely (purple), sturdy material, etc. Just disappointing as the material is soo slippery that you cant really build anything or use the triangle pisses as a back... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
My order of outdoor covers arrived and a cover was missing. I sent an email to Zonky about it and I have had no response at all.
Yritys on vastannut
Amazing, hours of endless fun. as a mum of 3, two of which has some sort of “additional need” including the craving for sensory input, this is perfect. perfect for children who don’t want typical toys... Näytä lisää
Yritys on vastannut
Excellent service. Ordering was easy and delivery quick. Product is good quality. The product was much smaller than expected, you would need 2 to make a decent size den. Its a great idea but actu... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The modular soft play sofa that takes playtime to a whole new level. Little imaginations run wild with thousands of ways to build and create. Designed and made in the UK. Zonky was created with a simple idea in mind: play furniture should be flexible, safe, and genuinely enjoyable for both children and parents. Our modular designs are made to be used in everyday life, for building, climbing, relaxing, and everything in between. We also know that no product or experience is ever perfect, which is why we pay close attention to customer feedback. We read every review and take it seriously, using it to improve both our products and the way we support our customers. When something isn’t quite right, we see it as an opportunity to fix it and do better next time. Everything we make is designed in the UK with a focus on durability, comfort, and simplicity. We want families to feel confident that what they bring into their home will last and actually get used, not just sit in a corner. Most importantly, Zonky is still evolving. We’re learning directly from the families who use our products every day, and that ongoing feedback shapes how we grow as a brand.
Yhteystiedot
Wykes House, Buckingham Street, B193HS, Birmingham, Yhdistynyt kuningaskunta
- customercare@loft25group.com
- www.zonky.uk
3,4
Keskitasoinen
75 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Zonky play sofa
Bought as a play sofa and occasional Grannie sleepover bed, successful purchase on both accounts.
Great communication re delivery easy to change date to suit being around.
12. maaliskuuta 2024
Vastaus yritykseltä Zonky
Hi, thank you for your lovely review! We are so glad the Zonky has been a great success as both a play sofa and a Grannie sleepover bed, what a lovely use for it! We are pleased the delivery communication worked well for you too. If you ever need anything we are at support@zonky.uk.
Very easy to order and delivery updates…
Very easy to order and delivery updates were very clear. Very easy process
4. maaliskuuta 2024
Vastaus yritykseltä Zonky
Hi Patrick, thank you for the kind review! We are glad the ordering and delivery process was smooth from start to finish, that is exactly what we aim for. If you ever need anything please don't hesitate to reach out at support@zonky.uk.
Amazing product
Arrived very quickly and is amazing, well made and such good quality.
My son is having such fun with it
18. helmikuuta 2024
Vastaus yritykseltä Zonky
Hi Liz, thank you so much, we love hearing this! We are delighted the product arrived quickly and your son is having such fun with it. Enjoy every moment! If you ever need us we are at support@zonky.uk.
Not sure I would buy again.
The idea of the product is good, but the reality is that it takes up a fair bit of space and my son doesn't use it that much. That said, he is only 3.5 and it will probably last a couple of years. I purchased this just over a year ago and he isn't that interested.
The biggest problem is the cover. It picks up any tiny bit of dirt or hair like a magnet. Hoovers don't pick it up, I have used rollers on it, tried washing it (which is another debacle because the material makes it extremely foamy in the machine. Nothing seems to get it properly clean which means it always looks a bit grubby!
I think for the price, the covers need an upgrade. Not sure I would buy this again or recommend it either. In hindsight, it was a bit of fad.
24. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zonky
Hi there, we apologise for not getting back to you sooner, your review deserved a much quicker response. We're sorry to hear the sofa hasn't been getting much use and that the cover has been difficult to keep clean. The fabric can attract fluff and hair and we do recommend a lint roller for quick maintenance between washes. We would be happy to share some cleaning tips if that would help. Please feel free to reach out at support@zonky.uk and we will do our best to assist.
Strong smelling foam
The play couch is a great size for my 2 year old, though smaller than I was expecting. The fabric is quite nice and grippy so makes building easier. Overall pretty happy with the couch. My only complaint would be the over powering smell that I can only presume is from the foam. We’ve now had the couch a week and it is still very strong. We try to be as low toxic and chemical free as we can so this is very disappointing especially as it is certi pur foam.
14. helmikuuta 2024
Vastaus yritykseltä Zonky
Hi Tanita, thank you for your honest review, it helps us improve! We really apologise that your Zonky had a strong odor, this tends to happen if we receive foam and immediately build and send out a Zonky. Unfortunately, even though we use Certi Pur Foam, if we receive it fresh from our supplier and it's not aired out, it will have this smell. We are now taking steps to make sure we air out the foam on site to make sure this doesn't happen again to anyone else. Really sorry this happened to you!
Kind regards,
Team Zonky
Vastaus yritykseltä Zonky
Hi, thank you for your review! We are glad you are happy with the couch, good value is something we always strive for. If there is anything we can help with please reach out at support@zonky.uk.
I’m very concerned on the quality of…
I’m very concerned on the quality of the covers. Okay so I was delighted with our couch when we first bought it. They’re not cheap but the quality seemed amazing and it’s more comfortable than you would expect. The first gripe I have with it is the microfibres picks up any dust or pet hair so it always looks a bit dusty even after washing. But I can get over that. I bought this sofa under a year ago and about 6 months into ownership the top base cover seam developed a hole. Ok- these things happen, I was still under warranty and they sent me a new top cover. Now I’m 11 months past purchase and the zip tab has literally just fallen off the bottom base cover when I tried to remove it for washing. I’m still under warranty and should get it replaced however I’m not sure as I’ve tried to contact them twice now with no avail. I’m not sure if I got a dodgy batch of covers (kale coloured?). But yeah this isn’t a cheap product and I shouldn’t be coming across multiple issues like this.
I reached out to zonky again after their response here. Again- sketchy customer service
9. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zonky
Hi Christine, thanks for your honesty and we are really sorry you're having issue after issue with your Zonky. Regarding zip issues, did you get our older version of the covers? If so, we have made substantial upgrades to our zips since then which are far more resilient. It's strange you've not had a response from our customer service team either, would you mind emailing support@zonky.uk and we can get over a new Kale cover set to you.
Regarding the dust and pet hair, we are aware for some Zonky customers it can gather, especially on our main Zonky fabric - we are in the process of releasing newer fabrics which are more fur and dust repellent - our corduroy line is much better at stopping this from happening. In future we are also planning to provide rollers with our Zonkys just to help with this build up.
Please do reach out again to the email above and I will be sure to get your new cover to your ASAP.
Kind regards,
Team Zonky
Love the Zonky couch
Love the Zonky couch, it’s the perfect addition so our playroom. Our daughter, who is 3, absolutely loves it!
2. tammikuuta 2024
Vastaus yritykseltä Zonky
Hi Orla, we are sorry for not replying sooner and thank you for the lovely review! We are so happy to hear your daughter loves her Zonky, 3 is such a great age to have one! We hope it continues to bring lots of joy to your playroom. If you ever need anything we are at support@zonky.uk.
We're happy with our purchase
We're happy with our purchase, it's good quality and our son is having a great time climbing on the different shapes
2. tammikuuta 2024
Vastaus yritykseltä Zonky
Hi Maggie, thank you for the kind words! We are so pleased you are happy with the quality and that your son is having a great time with it. If you ever need anything please don't hesitate to reach out at support@zonky.uk.
Vastaus yritykseltä Zonky
Hi Stephen, we apologise for not replying to your 2023 review sooner! Thank you so much for taking the time to leave it. Really glad to hear the order arrived quickly. We hope you have been enjoying it and if there is ever anything we can help with we are at support@zonky.uk.
Love our zonky!
Perfectly light, compact and foldable for storage and for little hands to build with ease! The washable changeable covers are fabulous and love that there are outdoor covers too!!
16. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zonky
Hi Lexi, apologies for the late reply to your 2023 review and thank you so much for the kind words! We are so glad you love the lightweight design and the washable covers, they are one of our favourite features too. Hope it is still getting lots of use!
Prompt delivery and kept informed
Prompt delivery and kept informed. Haven't unpacked the soda yet - grandchildrens Xmas present.
26. marraskuuta 2023
Vastaus yritykseltä Zonky
Hi James, apologies for the very delayed response to your 2023 review! Thank you for the lovely feedback. We hope the grandchildren had a wonderful Christmas with their Zonky, what a special gift! If there is ever anything we can help with we are at support@zonky.uk.
Vastaus yritykseltä Zonky
Hi Kelly, apologies for the late reply to your 2023 review and thank you so much! We are thrilled you absolutely love it, that is all we could ask for! Hope it is still bringing lots of joy. We are here at support@zonky.uk if you ever need anything.
Excellent service
Excellent service, delivered promptly and we are very happy with the product
7. marraskuuta 2023
Vastaus yritykseltä Zonky
Hi Samantha, apologies for not replying to your 2023 review sooner and thank you for the kind words! Prompt delivery and a happy customer is exactly what we aim for. We hope you are still loving the product! If you ever need anything please reach out at support@zonky.uk.
Absolutely brilliant
Absolutely brilliant. Painless ordering and delivery. The sofa is a huge hit with our 3 year-old who is playing with it and making tunnels and caves and chairs and cars every day. Excellent product.
6. marraskuuta 2023
Vastaus yritykseltä Zonky
Hi Donal, apologies for the very late reply to your 2023 review! What a fantastic review, thank you. Tunnels, caves, chairs, cars... we love hearing about all the builds! We hope your little one is still coming up with new creations every day. If you ever need anything we are at support@zonky.uk.
I was hesitant to purchase as there…
I was hesitant to purchase as there weren’t many trusted pilot reviews but after months at looking at various different websites selling a similar product, I bite the bullet and purchased it.
It arrived and is amazing quality and the green is a gorgeous colour. We are yet to fully use it as it’s for my little one’s birthday in a few weeks but I’m currently really impressed and glad I purchased through zonky.
27. lokakuuta 2023
Vastaus yritykseltä Zonky
Hi, apologies for the delayed response to your 2023 review! Thank you so much for taking the leap and sharing your experience. We know it can be daunting with fewer reviews so we really appreciate the trust. So glad to hear it is amazing quality and the colour is gorgeous. Hope your little one had a wonderful birthday! If you ever need anything we are at support@zonky.uk.
We all love Zonky!
We are absolutely over the moon with our Zonky! We went with the watermelon colour and it’s so gorgeous. Our little girl loves it and soon as she saw it she said “wow” in amazement. She is a big thrill seeker so she is enjoying playing and exploring the different types of ways we can turn this sofa around. Would highly recommend to everyone! Thank you Zonky 😊
3. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zonky
Hi Jodie, apologies for the late reply to your 2023 review and what a wonderful review, thank you! A wow from a little one is the best reaction we could hope for! We are so happy she is loving the watermelon colour and exploring all the different builds. Thank you for the recommendation! We are at support@zonky.uk if you ever need us.
We love our Zonky!
We love our Zonky!
We got the indoor banana colour one, delivery was quick and didn't use any superfluous packaging. The foam quality is high, the sofa is sturdy enough for adults to sit on too, and for rough usage from children. Would highly recommend.
9. lokakuuta 2023
Vastaus yritykseltä Zonky
Hi, apologies for the very delayed reply to your 2023 review! Thank you so much for the great feedback. We are delighted you are happy with the foam quality and love the sustainable packaging. Your recommendation means the world to us! If you ever need anything we are at support@zonky.uk.
Great service, great product
I ordered on a Friday I was kept in the loop of delivery progress and when my order arrived on Tuesday my children were delighted with it!! They have been having such fun for more than a month since!
9. lokakuuta 2023
Vastaus yritykseltä Zonky
Hi Jess, apologies for the late reply to your 2023 review! Thank you for the brilliant feedback. Kept in the loop right through to delivery and happy kids at the end of it, that is exactly what we aim for! We hope they are still having fun with it. We are at support@zonky.uk if you ever need us.
The order
The order, sending and receiving was great. Good to contributie to social responisbility while buying something for my Child. The product is amazing. Overall very content, but Id expected the sofa to sit a bit more comfortable would be my only minus.
12. lokakuuta 2023
Vastaus yritykseltä Zonky
Hi, apologies for the late reply, we should have responded to your 2023 review much sooner! We're pleased the ordering and delivery experience went smoothly and we love that you appreciate the social responsibility side of things too. We appreciate the feedback on comfort, it is something we are always looking to improve. If there is anything we can help with please feel free to reach out at support@zonky.uk. We hope you and your little one are still enjoying it!
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