Ordered outdoor covers. The colour is lovely (purple), sturdy material, etc. Just disappointing as the material is soo slippery that you cant really build anything or use the triangle pisses as a back... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
My order of outdoor covers arrived and a cover was missing. I sent an email to Zonky about it and I have had no response at all.
Yritys on vastannut
Amazing, hours of endless fun. as a mum of 3, two of which has some sort of “additional need” including the craving for sensory input, this is perfect. perfect for children who don’t want typical toys... Näytä lisää
Yritys on vastannut
Excellent service. Ordering was easy and delivery quick. Product is good quality. The product was much smaller than expected, you would need 2 to make a decent size den. Its a great idea but actu... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The modular soft play sofa that takes playtime to a whole new level. Little imaginations run wild with thousands of ways to build and create. Designed and made in the UK. Zonky was created with a simple idea in mind: play furniture should be flexible, safe, and genuinely enjoyable for both children and parents. Our modular designs are made to be used in everyday life, for building, climbing, relaxing, and everything in between. We also know that no product or experience is ever perfect, which is why we pay close attention to customer feedback. We read every review and take it seriously, using it to improve both our products and the way we support our customers. When something isn’t quite right, we see it as an opportunity to fix it and do better next time. Everything we make is designed in the UK with a focus on durability, comfort, and simplicity. We want families to feel confident that what they bring into their home will last and actually get used, not just sit in a corner. Most importantly, Zonky is still evolving. We’re learning directly from the families who use our products every day, and that ongoing feedback shapes how we grow as a brand.
Yhteystiedot
Wykes House, Buckingham Street, B193HS, Birmingham, Yhdistynyt kuningaskunta
- customercare@loft25group.com
- www.zonky.uk
3,4
Keskitasoinen
75 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Missing cover, no response
My order of outdoor covers arrived and a cover was missing. I sent an email to Zonky about it and I have had no response at all.
29. toukokuuta 2026
Vastaus yritykseltä Zonky
Hi Jon, Thanks for your review and sorry to hear your order arrived with a missing cover, as well as the delay in getting a response from us. We’d like to get this sorted for you as quickly as possible, but we’re unable to locate your email based on this review alone.
Please contact us directly at support@zonky.uk with your order number and details so our team can investigate and resolve this for you as a priority.
Fast Del but unfortunately one of the…
Fast Del but unfortunately one of the zips was broken on arrival. Although a replacement was quickly sent with no hassle.
7. toukokuuta 2026
Vastaus yritykseltä Zonky
Hi PK, thank you so much for your review and for your patience! We're glad to hear that delivery was fast and that we were able to get a replacement out to you quickly and without any hassle. We're sorry the zip was broken on arrival; that's not the experience we want for any customer, and we appreciate you giving us the chance to put it right. We hope you're now enjoying your product! If there's anything else we can help with, please don't hesitate to get in touch.
outdoor covers
Ordered outdoor covers. The colour is lovely (purple), sturdy material, etc. Just disappointing as the material is soo slippery that you cant really build anything or use the triangle pisses as a back support in sofa option because it falls of straight away. Indoor covers work much better!
18. joulukuuta 2025
Vastaus yritykseltä Zonky
Hi Kasia, thank you for your feedback! We're really pleased you love the colour and find the material sturdy. We're sorry to hear the outdoor covers have been slippery. We appreciate you flagging this. The outdoor fabric is designed to be weather-resistant, which can make it feel different to our indoor covers. We'd love to help you get the best out of your set, so please do reach out to us at support@zonky.uk, and we can offer some tips or explore options for you. Thank you again for your honest review!
Fantastic experience
This is our second purchase from Zonky and we love our waterproof sofa. We are so pleased with the quality of the sofa and the service too. Fantastic experience both times.
9. helmikuuta 2026
Vastaus yritykseltä Zonky
Hi, thank you so much for your wonderful review! We are absolutely thrilled to hear that you are loving your waterproof sofa and that you have had a great experience with us both times. Returning customers mean the world to us and we hope you enjoy it for many years to come! If you ever need anything we are always here at support@zonky.uk.
Vastaus yritykseltä Zonky
Hi Terry, thank you for taking the time to leave a review! We are glad to hear the product and delivery were as advertised, that is exactly what we aim for. If there is ever anything we can do to make your experience even better please don't hesitate to reach out at support@zonky.uk.
Terrible tried to cancel
Terrible tried to cancel, no response emailed many times re return. No response. Messaged on instagram blocked me. This is a scam. Not one video or picture without their stamp. Please steer clear. Arrived after Christmas.
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zonky
Hi Laura, thank you for taking the time to leave a review. We're sorry to hear you've had a frustrating experience. We take all feedback very seriously, however we're unable to locate any order or correspondence associated with this review. Could you please provide your order number and the email address used at checkout so we can investigate this fully? We want to make sure every customer is looked after, and we'd welcome the chance to resolve this for you if your order is confirmed. Please email us directly at support@zonky.uk.
Very disappointed with the size and the…
Very disappointed with the size and the quality of the materials
2. joulukuuta 2025
Vastaus yritykseltä Zonky
Hi, thank you for taking the time to leave a review. We're sorry to hear the product didn't fully meet your expectations in terms of size and materials. We'd love to understand more about your experience and see what we can do to help. Please don't hesitate to reach out to us at support@zonky.uk with your order details (ref #9158ZKY) and we'll do our best to resolve this for you.
Great for grandkids
The Zonky covers were very well received so that my grandchildren can now play outside with their Zonky set.
29. elokuuta 2025
Vastaus yritykseltä Zonky
Hi Christine, thank you so much for the lovely review! We are so pleased to hear that the Zonky covers were so well received and that your grandchildren can now enjoy playing outside with their set. That really is what it is all about! If you ever need anything we are at support@zonky.uk.
No replacement for faulty product
I ordered a Zonky for my kids for their birthdays. After one use, stitching on the thinner big piece came apart, presumably because the material hasn’t been cut big enough. I got in touch with Zonky and they send out a replacement cover for that piece. A couple of weeks later (bearing in mind the weather has been great so we’ve mainly been outside), the stitching on the thicker big piece came apart. I emailed about this almost three weeks ago now and they still haven’t sent a replacement cover. They take a very long time to reply to emails, haven’t replied on Facebook Messenger, nobody answers their phone, it just rings out… someone did reply to me on Instagram after I’d messaged a few times only to tell me that the issue had been resolved with a £10 refund. The £10 refund was a retrospectively-applied welcome offer that was sent to me before the Zonky even arrived because I’d forgotten to apply it at checkout. The customer service representative who replied had clearly not read the emails I’d sent and received from their colleagues. I’m sure most customers have a great experience with their Zonky, but for those who receive faulty items like me, it’s a long, long battle to get what you’ve paid a lot of money for. It arrived on 10th July and the kids haven’t been able to use the main piece for half that time as we don’t want them to make the holes bigger and damage the cushions inside. The entire conversation since the second piece came apart has been farcical and I would not recommend Zonky to anyone.
27. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zonky
Hi Kelly, thank you for your detailed review. We're really sorry to hear about the issues with the stitching and the difficulties you experienced reaching our team, that's certainly not the standard of service we aim to provide. We'd like to look into this, but we're unable to locate an order associated with this review. Could you please provide your order number and the email address used at checkout so we can verify your purchase and get this sorted for you? Please contact us at support@zonky.uk and we'll prioritise your case.
Two weeks later and the cover is…
Two weeks later and the cover is already ripped. I ordered the zonky in the green “teddy”. Also, customer service is almost non existent.
24. heinäkuuta 2025
Vastaus yritykseltä Zonky
Hi Bevlyn, thank you for your review and we're very sorry to hear the cover ripped so soon after receiving it, that's not acceptable and certainly not the quality standard we hold ourselves to. We'd like to make this right for you. Please get in touch with us at support@zonky.uk quoting your order reference #8996ZKY.
I am honestly extremely disappointed
I am honestly extremely disappointed. I was told this was a good quality play couch. It is double the price of many on Amazon. And it's awful. The material is scratchy, the foam barely holds up when my 14 month old climbs it, and the buttons are so small and very flat. I am so sad because we spent his birthday money on this. I would return it but we already got rid of the box. Explore other options before purchasing this.
22. heinäkuuta 2025
Vastaus yritykseltä Zonky
Hi Adriana, thank you for your honest feedback and we're truly sorry the product didn't live up to your expectations, especially as a birthday gift. We understand how disappointing that must feel. We'd really like to look into this for you and see what we can do to make it right for you. Please contact us at support@zonky.uk quoting reference #8994ZKY, and we will do everything we can to help find a resolution for you.
I love this new froggy green fabric
I love this new froggy green in the teddy fabric it's so much nicer than the other fabric and free buttons too. What's not to like. Fast delivery and the kids just love it. But they love anything they can jump on and deconstruct. It looks good too.
27. toukokuuta 2025
Vastaus yritykseltä Zonky
Hi Amanda, thank you so much for your lovely review! We are so glad you are loving the froggy green teddy fabric, it is one of our favourites too! Fast delivery and happy kids is what it is all about. We hope they continue to enjoy building and exploring with it! If you need anything we are always here at support@zonky.uk.
Vastaus yritykseltä Zonky
Hi Julia, thank you for the great review! We are thrilled you are happy with both the delivery and the product. We hope you and your little ones are enjoying it! If there is ever anything we can help with please feel free to drop us a line at support@zonky.uk.
Delivery quick
Delivery quick, everything good except fabric very cheap for the price of the product
10. helmikuuta 2025
Vastaus yritykseltä Zonky
Hi Sophie, thank you for your review, we're glad to hear delivery was quick! We're sorry the fabric didn't feel as premium as you'd hoped for the price. We do offer different fabric options and we'd love to help find something that feels right for you. Please feel free to reach out to us at support@zonky.uk with your order reference #8780ZKY and we'll see what we can do to make this right for you. We appreciate your feedback as it helps us improve!
Vastaus yritykseltä Zonky
Hi David, we know it has been a little while since your purchase but thank you so much for the lovely review! We are so glad your granddaughter is loving it, that really is the best thing to hear. If you ever need anything in the future please don't hesitate to get in touch at support@zonky.uk.
The right choice
I looked at sizing. I read many reviews. Compared many a play sofa and felt completely torn. I have no comparison but feel very happy in my choice for play sofa for my little boy (5YO).
Within the first 48hours he had already created 5 different builds to enhance his play independently.
Today he is using the box it came in to craft his own house. (To be aware the parcel arrives in a large cube shaped box, so big it only just fitted through the front door and up the stairs …so if you want to hide it, don’t plan on doing it in a rush!)
Materials: it has a lovely ‘new’ smell. The material is brushed, and does seem to pick up fluff, but can equally be dusted off again easily.
Size: ideal for our space and using it. I feel any bigger and he may struggle to lift the pieces to build himself.
Delivery: within the suggested timeframe and well packaged. (Ideal box size, protective sheet of plastic inside, simple sticker on the outside of the box with the company name)
Very happy customers :-)
4. joulukuuta 2024
Vastaus yritykseltä Zonky
Hi, we are sorry it has taken us a while to respond and thank you so much for such a wonderfully detailed review! It sounds like your little boy has taken to it brilliantly and we love hearing about the creative builds. The box house sounds like a bonus gift in itself! We are so happy you are both pleased with your choice. If you ever need anything we are here at support@zonky.uk.
Very responsive and fast delivery
I ordered a play couch for my sons Christmas at very late notice as another company had let me down and not sent the good on time despite taking payment. I spoke to customer service and asked if a play couch could be sent to me in time for Christmas and they said yes. I placed an order on the 18th and the couch is with me as of the 20th. Very pleased with the quality and how responsive they were.
20. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zonky
Hi Audrey, we are so glad we were able to come through for you in time for Christmas! It is wonderful to hear the play couch arrived safely and that you are happy with the quality. We hope your son had a fantastic Christmas morning with it! Thank you so much for the kind words and if you ever need anything we are at support@zonky.uk.
Discrimination …
Free delivery to GB and most of Europe including Republic of Ireland but not to Northern Ireland and excessive charges ii you are willing to pay! Some discrimination here?
£10 introductory offer off your first order that doesn’t work unless you purchase over a certain amount, which isn’t disclosed!
16. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zonky
Hi Jackie, thank you for raising this. We understand how frustrating it can be when delivery options don't work for your location, and we're sorry the discount code didn't apply as expected. We'd love to look into both of these issues for you, but we're unable to find an order linked to this review. Could you please share your order number or the email address used so we can verify your details and discuss this further? You're welcome to contact us at support@zonky.uk
Vastaus yritykseltä Zonky
Hi Mandy, we know it has been some time since your purchase but thank you so much for leaving a review, we really appreciate it! So glad to hear the delivery was fast and you are happy with your item. If there is ever anything we can help with please don't hesitate to reach out at support@zonky.uk.
Vastaus yritykseltä Zonky
Hi Michelle, thank you so much for the lovely review! Den-building is one of our favourite things to hear about, it sounds like the kids are having a blast! We hope you all continue to enjoy it. If you ever need anything we are here at support@zonky.uk.
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