There was an error, and charged my CC account, but was reversed immediately as soon as I brought it to their attention. I have been a customer for many years, and mistakes have been few and far betwee... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I use this app on my ipad, it's really intuitive and a great, environmentally friendly way to read magazines. I recently had an issue with a magazine subscription auto-renewing earlier than expected... Näytä lisää
Yritys on vastannut
The customer service team were positively amazing. They listened to me and helped me out . So professional. It's very rare these days to have amazing customer support. Would recommend these amazing... Näytä lisää
Yritys on vastannut
Utilizzo ormai da diversi anni questa edicola virtuale per riviste online e mi sono sempre trovato molto bene nella consultazione e lettura, utilizzando anche le relative app, su diversi sistemi. Og... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Zinio transforms your favorite print magazines into digital format. Same content. Same design.Delivered over the Internet. Straight to your desktop.
Yhteystiedot
Yhdysvallat
- support@zinio.com
- www.zinio.com
4,2
Hyvä
418 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very slow to load
Very slow to load. Good customer service.
25. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Hello, Nick Sheridan. Thank you for taking the time to give us a review and sorry to hear that you are experiencing issues with our platform.
If we could be of any further assistance, please do not hesitate to contact us via email at support@zinio.com and we will quickly be back in touch with you as always, to help you any issues you may have. Thanks and sorry again.
I subscribed to Mother Jones
I subscribed to Mother Jones, but I can't access the digital version. Dealing with Zinio is a waste of time. They sent me some gibberish basically absolving themselves of any responsibility. I see many others have had a similar experience. I definitely would give them a "0" star rating if I could. No, actually worse lets talk about negative integers.
19. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your Todd. We are very sorry to hear about your experience. In order to help you resolve the issue you had on the website and while your purchase, please contact us providing detailed information along with the exact magazine name at support@zinio.com quoting ref #1211351
Fast and courteous refund
I didn't know that a subscription I had ordered was set to automatically renew. When I found the $76.40 charge on my credit card I was very upset. I contacted Zino Customer Service and explained my situation. Within less than 24hrs, a representative contacted me by email to let me know that they were processing my refund. I was very pleased with such fast and courteous service.
13. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review Linda Carter. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Great service with outstanding customer…
Great service with outstanding customer support
6. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review Roman Baranovic. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Great Customer Service
My question was answered quickly and completely.
28. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thanks so much for your comments, Vince Kaye. Zinio is committed to delivering the best experience possible, and feedback like yours is the most important part of the process.
Zinio, a great magazine app
Zinio’s customer service quickly helped me with my subscription renewal.
19. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review Zhengdong Zhang. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
The main problem is that the Hola…
The main problem is that the Hola magazine, from Spain, is not arriving in time, but a little late
5. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review Maria. As you may already know that Zinio produces, sells, and delivers publications on behalf of each publisher. There are numerous factors between the publisher and Zinio that can impact the expected release date of digital publication issues. We always strive to release content as soon as we receive it and as close to the release date as possible. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
A little technologically challenged
I paid for a magazine but couldn't access it. It was because I didn't understand how the site works. Now I do and access is easy. I will order more subscriptions.
4. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review Ray Nash. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Prontamente atendido através do "chat"
Prontamente atendido através do "chat", com esclarecimento imediato.
4. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Obrigado pela sua revisão Antonio. É óptimo saber que está satisfeito com o serviço prestado pela nossa equipa. Muito obrigado pela sua crítica de 5 estrelas! Se pudermos ajudar em mais alguma coisa, não hesite em contactar novamente a nossa equipa. Estamos sempre contentes por ajudar os nossos leitores! Tenha um óptimo dia!
Great experience!
25. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review Vincent. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Long time customer here.
Long time customer here.
had a question on billing and sent a note off to support.
Within minutes I received a reply and the issue was dealt with.
Very fair and honest organization.
Recommended.
22. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review Dave. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Customer Service veramente efficiente
Utilizzo ormai da diversi anni questa edicola virtuale per riviste online e mi sono sempre trovato molto bene nella consultazione e lettura, utilizzando anche le relative app, su diversi sistemi. Oggi ho avuto un piccolo inconveniente con un'abbonamento che si è rinnovato in automatico, segnalatomi da un'addebito in Paypal.
Non avendo più interesse nella lettura della rivista, ho immediatamente inviato, tramite app/sito, una richiesta di rimborso. Nel giro di pochi minuti, il tutto è stato risolto e mi è stato rimborsato l'importo.
Questo mi ha confermato una volta di più la bontà e l'efficienza di questa piattaforma, davvero la numero uno!
21. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Grazie per la tua recensione Andrea. È bello sentire che sei soddisfatto del servizio fornito dal nostro team. Grazie mille per la tua recensione a 5 stelle! Se possiamo aiutarti con qualsiasi altra cosa, non esitare a contattare di nuovo il nostro team. Siamo sempre felici di aiutare i nostri lettori! Buona giornata!
Support were helpful - some issues with downloads now sorted
It just was not download my latest issue on ipad and yet fine on phone. none of the troubleshooting clauses apply and I was looking forward to some reading material while away. Support were helpful and the problem now identified but still a bit slow to download issues. But some titles are only available on Zinio so it is down to what you want to read.
6. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your Charlotte. We are very sorry to hear about your experience. In order to help you resolve the issue you had on the website and while your purchase, please contact us providing detailed information along with the exact magazine name at support@zinio.comquoting ref #1192240
I love Zinnio!👍🏻 👏🏻
Zinnio is a wonderful supplier of a vast array of e-magazine titles, from many countries, across so many disciplines and genres. Customer Service excellent - bravo!
1. huhtikuuta 2022
Oma-aloitteinen arvostelu
I was having an issue getting my…
I was having an issue getting my magazine on my iPad. I emailed the support group and got an immediate response with a solution to my problem. I was amazed at the response and also the personal contact from them. Very refreshing.
1. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Hi LW, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.comquoting ref #1191004. Thanks for your review and have a great day!
Enjoy reading magazines on zinio
Love that I can find most of the magazines I'm interested in, and there's a good selection from around the world too.
Customer service when needed, was also very expedient in helping with my issue.
29. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Hello Effie_. It's great to hear that you are taking advantage of Zinio and having a great experience. We hope that you continue to enjoy your digital magazines! Please let us know if we can ever be of any help. Have a great day!
The best digital magazines shop
The best newspapers/ magazines shop/reader for digital subscriptions.
26. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review Maria B. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
fatalistic app
fatalistic app, fast and effective support team.
15. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Hi JAMES LIU, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.comquoting ref #1186605. Thanks for your review and have a great day!
Amazing way to get digital…
Amazing way to get digital subscriptions to my favourite magazines. Excellent customer service. I have been a happy customer for over 2 years. I highly recommend them.
13. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Thank you for your review Deena R.It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Had a query
Had a query. Was resolved very quickly.
Thank you.
Recommend.
10. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zinio
Hi Mark Wozniak, thank you so much for your comments. Zinio is committed to delivering the best experience possible, and feedback like yours is the most important part of the process.
Trustpilot-kokemus
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Lue lisää muunlaisista arvosteluista.
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