Z Gallerie Arvostelua 

We were so happy about finding a great dining table that was ready to ship. The shipping company let us know it had arrived at JFK but we were having trouble getting a delivery window. Karla at Z Gallerie was so supportive she called us back more than once and assured us they were on it. We love this table and the great customer service we got from everyone there. Many thanks.

I am beyond frustrated with the Z Gallery company. I placed my order for a dresser October 13,2022. My order was to take 3months which was delayed to 4 months, then 5 months and now 6 months and should be available on April 3rd 2023. This item is now on sale and I still have not received delivery as of yet. When contacting Z Gallery customer service/escalation department, the highest department in your company I am told, your escalation representative let me know via email they will not honor the sales price.
I have requested a cancellation and refund as of today April 8,2023 after waiting so long. I will never do business with a company that will not honor a sales price along with accurate and honest delivery information. Who doesn't honor a sales price?? By the way, how does something go on sale when it's not even available?? Bad business practices.
I will never shop with Z Gallery again. My personal experience and personal recommendation to all customers is to shop at Restoration Hardware, Pottery Barn, Target or even WallMart. These stores all honor their sales prices and the customer comes first.
What a concept.

It’s been a week now and I have not received a response to my email sent on 3/19/23 to Z Gallerie’s customer service department. However this does not surprise me as it basically goes hand in hand with the response I received from an employee at their Naples Florida location.

Just like another person said - the smell. Had dresser and nightstands now for over A month. Still can’t sleep in the room. Have tried everything. The chemical smell is terrible. Wasn’t inexpensive. The smell is not lessening at all. Very concerned.

I ordered a bed. When it finally got here the bed had a horrible chemical smell. At first, I thought maybe is from the packaging. I put it together waited a week before using but when I did, the bed was literally making me sick. The smell did not go away. Almost a year later the smell is still there. I contacted the company and they pretended they were going to work with me but they did not. They wasted my time and took my money. No credit, no exchange, nothing. I recommend that if you are going to buy from this company, do your research. If the product says imported find out from where and ask if the product is formaldehyde California chemical compliant. The bed is literally unusable. So please do your homework before you end up wasting your money like I did.

Ordered an item back in November...now > 3 months later and I still haven't received it. I am now being told that it is on back order but I was never notified of this (although they charged me for the item). To add insult to injury, when I called to inquire about this, the agent was rude and hung up the phone on me.

Just wanted to drop a quick note of thanks to Gabriel. Had placed an order on line for a few items and a couple of weeks went by without any shipping information. Gabriel was quick to respond to my inquiry and advised an item was no longer available but suggested a substitute. I received my order today, in perfect condition, and wanted to thank Gabriel for his assistance.

Sold a lemon. I purchased a couch in late 2020, which didn't arrive until summer 2021. I was sold a five year warranty from an employee with Z that provided Z Gallerie pamphlets, emails, and calls that stated that it had five coverage, and included that they would be responsible for covering lemons. With covid and life I noticed fibers coming out everywhere all over a dark blue couch. Fast forward less than 2 1/2 years. I reported the issue, neither the warranty I purchased from Direct Buy and the promise that Z Gallerie is being honored. Even after a tech was sent and reported that it was caused by a manufacturing defect. This was over 2,000 dollars, and I am not going to be given what was promised according to their paperwork. DO NOT trust this company or expect quality. #ZGallerie #buyerbeware. Since I posted this on February 8, I was told by a lawyer that they were committing consumer fraud, and that I shouldn’t have any further loss from the fact that they won’t cover the manufacture defect. ZGallerie still does not want to rectify the situation.

Sometimes things go wrong with shipping home furnishing items. At no fault of Z Galleries, a beautiful and fairly expensive rug we ordered arrived damaged and was not noticed until after the delivery team had left. Customer Support provided exemplary and preternatural service and, Karla in particular, is deeply appreciated for her patience and guidance that got us to a great outcome. These days, outstanding Customer Support routinely seems like a thing of the past, but Z Galleries and Karla proved otherwise. Thank you so very much!

I purchased multiple items from Z galerie totaling around $6000
One of which was cowhide rug .
Let’s just mention this rug was roughly $1300. A few weeks later all the hair from the rug started to fall out. It’s 4 months later and I have to say it looks like it’s ready to be trashed. I am extremely disappointed with the quality and no one getting back to me regarding the possible solution.

Called Z Gallerie Sales to place an order. The process couldn’t be more seamless. Ana was so kind & knowledgeable. She went above and beyond to make the experience perfect. I’m super excited to receive the products I ordered.

I had a query about the color of frames for art work that I was considering purchasing. I had a quick response from Gabriel informing me of the color. Since I have already purchased art work from Zgallerie before I was okay with purchasing even though I could not physically see the art work.

I bought the Albero candelabr I put the item together after unpacking the large item anyway I noticed a piece in the box after I was done putting it together it was a branch that holds a candle so the whole piece was broken off I called customer service if I want to exchange the item it will be fine. Ur the item is now out of stock I was confused because it was still for sale on their web so I said ok then what’s the other option he said I can offer you a 10% discount I said that’s it are you serious? So they basically send you broken items and lie to you to
Make you keep the item and offer you a 10% discount mind you this was an expensive piece I will never shop at zgallerie again

Horrible and unprofessional Customer Service!! Very Deceitful business practices. One star is more than they deserve. I will NEVER purchase anything from ZGallerie again.

I have always been a huge fan of Z Gallerie. I own a variety of beautiful items from Z. I fell in love with blush colored wine glasses so I ordered four. They arrived beautifully and securely packed, however, one of the wine glasses was defective on the inside. I thought what should I do? I didn’t want to spend a fortune returning one wine glass. I had resigned myself that if the problem could not be resolved with minimal costs I would keep and use the remaining three because they are that pretty.
So, I took a chance and contacted ZG with my dilemma. Karla was very prompt about contacting me and I was happily excited when she said it would be more equitable if ZG replaced the defective glass without a cost to me. What?! Folks, that’s excellent customer service.

Karla, thank you so much for being timely with your response. Your solution was unexpected and at the same time wonderful! I feel very blessed which may sound silly but Karla’s act of kindness touched my heart.

Thank you so much!

Phyllis G

Amazing. Customer service handled a price adjustment on a product that had not yet shipped.

I purchased the "Ventura Extra Deep Sofa" in January of 2022 for approximately $3,500. When it came in July of 2022, it looked nice from afar. However, up close there were a lot of frays on the material and black stitching in the cushions, which seemed out-of-place. I contacted customer service and they sent a technician to my house. After the technician's report, customer service stated that they will send me a new sofa.

A few months later, the new sofa arrived. When the deliverymen were putting it together, there were no footings for the new frame, and they had to take the footings from the original sofa. There were also a few scratches on the new frame, but I didn't really care as I waited about 10 months for this sofa. Instead of the deliverymen removing the original sofa and then bringing in the new sofa, they "piece-mealed" it. They unwrapped the cushions from the new sofa and laid it on my child's wall chalkboard in my hallway. When they finished putting together the new sofa, there was pink and orange chalk all over the cushions. Since I purchased a new sofa and not one that needed to be cleaned, I refused delivery and told the deliverymen to give me back the original sofa.

I then contacted customer service and explained the situation. They stated that it would be professionally cleaned, and they will redeliver in a few weeks. A few weeks later, the "new" sofa arrived and after being set-up, the cushions still had pink and orange chalk on them- there was no way that this sofa was "professionally cleaned"!

I contacted customer service and explained that the new sofa had not been professionally cleaned and that I refused delivery. The offshore rep kept sending technicians to my house to inspect the stained sofa, when I repeatedly stated that it's in the delivery company's warehouse. Finally, customer service gave me 3 options: 1.) Keep the original sofa, which is now ripping at the seams (see picture) with the erroneous black stitching and receive a $150 gift card, 2.) accept the "stained" sofa, which they claimed has now been "professionally cleaned" or 3.) they'll come take the original sofa and refund my money.

Since I purchased a "new" sofa and neither option 1 or 2 provided that, I opted for them to refund my money and set up a delivery date for them to pick up the sofa later this month. Almost a year later and now I'm back to "square-one" looking for a new sofa because of the poor customer service, amateur delivery company and poor product that Z Gallerie provides. In my opinion, if you can, avoid this company at all costs, unless you enjoy arguing with an offshore customer service group- it's not worth the money or time wasted.

Bought a $5000 sofa. Sofa has two recliners they both stopped working in 11 months. I had to beg them to do the right thing and fix them. After months they sent the part for one recliner but now I can’t get them to send the repair guy back out. Don’t buy furniture from them!! They don’t stand by their products!!!
Order #look it up by my name

I desperately needed the assembly instructions for a bed which I purchased from Z Gallerie in 2017. Fernanda Atenas from Z Gallerie assisted me with obtaining the instructions. I very much appreciate her assistance.

We had a very difficult time with getting our sectional delivered from Z Gallerie . It took over a month from the time we were told to schedule delivery until the day we actually received it. However, we received the best customer service experience from Fernanda Atenas. She was very responsive. She kept constant communication with us until the issue was resolved.