Zezgo Arvostelua 

What happened here was criminal
I had the same experience in Tampa with being mandated to buy their half million in individual liability for almost $800. I’ll never book through Expedia again

Many many hidden fees upon pick up after you book and pay for the rental online. There is no mention of a $1,000.00 deposit (witch takes 7-10 days to get back) when you rent the car, or a $15.00 a day mandatory toll fee, or $30.99 daily if you choose your insurance and not theirs. I went back to my initial rental agreement and NONE of these fees are mentioned. BUT to top if off, the best part was I got half way to my destination and the back breaks started grinding on the car..metal to metal, non stop grinding. I called them and they refused to bring me another car, and pick up the one I had, they told me I had to drive it an hour and a half back with the breaks grinding non stop. They DO NOT care about the safety of their customers.

Horrible customer service. Exorbitant hidden fees. Booked a package with Expedia with flight and car rental. When we got to the counter they tried to charge an additional $468 for insurance. Mind you I have State farm but that wasn't adequate even though it's listed on their accepted insurances. Customer service very rude. There were 8 other customers that experienced the same thing. Not one person walked out with a car down to the fees they were charging. DO NOT USE THEM!! Expedia should also be ashamed partnering with them.

SCAM COMPANY. Ordered car thru Expedia and was told I had to pay over $300 MANDATORY INSURANCE on top. I walked away and they told me it can take up to a month to have charge they had just put on!!!! STAY AWAY

This company is a 02SCAM to sell car insurance and a $15 per day toll fee package!

It was a total scam. Rented a car in Tampa. Left with no car and being scammed

If I could give this company a zero star I would. I rented through Expedia and upon arrival this company tried to hit me with extra charges for additional insurance. They wanted me to provide the declaration page for my insurance company, which is something I have never been asked to do this with any rental company in the past. I was told that my insurance policy only provided $25,000 per person in case of bodily injury, and in the state of California, $30,000 per person is required. They told me I would have to purchase their insurance which would cost me an additional $240 for the week. I refused. I left there and proceeded to Hertz Rental for a car. They still charged the full price of the 1 week rental , even though I did not get a car.
I should’ve read the reviews before I rented from this company.
It seems as if a company with so many bad reviews would try to clean up their reputation. It’s as if they just don’t care.

Scam,SCAM
Scam,SCAM! If it looks too good to be true, beware! Tried to scam me an extra $1000 for insurance. I showed them my policy and they had some BS reason why it was unacceptable. I told them I would not be screwed and walked out. I had gone through Expedia. Have filed for refund with Expedia and hopefully it goes through! I’m not done with this protest!
DO NOT USE ZEZGO!

Booked through Expedia flight and rental. Arrived Tampa 2/12/26.shuttle pick area on opposite side of airport was confusing as instructions were unclear. Ride to ZeZgo office is over 20 minutes drive from airport. Waited in line as only two staff working with many customers waiting. Was told I needed instance liability of 50000 for the past six months or pay 90 fee daily for their own insurance even though I carry full coverage plus additional charges for Ez Pass daily. This businesses practices I believe are unlawful. Beware and Stay away! Hope Expedia does too!

DO NOT RENT ‼️
I rented through Expedia out of the San Juan, PR location. We called them twice to notify them of our arrival, and waited 35 minutes for someone to arrive. They are VERY misleading, and I see from reading other reviews that everyone got scammed on the insurance portion. They would not take our insurance, even though we have full coverage and made us pay about $500 in addition to what we already paid to reserve. Not to mention, the site offered the car for about $471 for 7 days which we thought was an OK gig. Upon arriving we got rudely introduced to the $500 deposit “policy” and the additional $571 for insurance coverage. Before we even left the lot we noticed the light was coming up for needing wind shield fluid, which we asked them to fill before we left. On day 1, our remote would not unlock/lock the doors, we called and were told to buy a new one and we would be reimbursed. On day 2 we realized Car play/bluetooth was no longer working after we had used it all throughout day 1. It never let us connect after day 1, AT ALL. On day 3, the check engine light turned on. Also On day 3 one of the back tires had a slow leak and was losing air, we had to fill it 2 times during our 7 day stay AND a nice person who was driving behind us told us the back lights were NOT working while they were ON!!! So we had been driving the entire vacation with no break lights. On day 5 we decided to go to the beach and the car started misfiring on the highway, we had to pull over twice. It was all ridiculous, and very frustrating- imagine going on vacation and having to worry about your car rental every morning. We tried to plan things locally because we were really afraid of this piece of work falling apart on us. $500 for insurance on a car that’s all beat up, inside and out, I’m 100% sure any additional damage made on this car would go unnoticed. That’s how terrible it looks. We are very disgusted with this place and how they go on about handling situations, they show little to no care and want you or expect you to take care of any issues on your own, how about giving the cars routine maintenance? How about making sure these cars atleast LOOK like the amount the customers come to spend?? $1,500 later, we are very disappointed and dissatisfied with Zesgo. We have voiced that to all of our friends who come visit the island quite a lot and will continue to make it known to whoever talks about visiting the island in our presence. Never again.

The worst renting Co service i rented a SUV from them in miami Florida I had to mia mover to car rental area from there I had to take a shuttle to the office they send me a link to up load drivers license the app did not work I to wait in line over an hour I called them they told me You don't have to buy insurance if you have full coverage on your own car they told bring dec page of policy I did bring all they asked they told me pay $100 or we don't give you a car I had no choice I paid I paid for a SUV they gave a small car I got back to counters I had to argue to get the vehicle I paid for they are gangsters

this company is a rip off fraud for clients renting a car.
i rented my car through expedia and this company car was listed as a option .
i took it only to find they wanted to charge me $800 for additional car insurance truly not needed.My own personal car insurance was enough to cover as it has in over the 50 years ive been driving.
a raise that up to their customer service rep and the manger on site and they both were non responsive , knowing i was totally correct.STAY AWAY from ZEZGO.

Scam,SCAM! If it looks too good to be true, beware! Tried to scam me an extra $1000 for insurance. I showed them my policy and they had some BS reason why it was unacceptable. I told them I would not be screwed and walked out. I had gone through Expedia. Have filed for refund with Expedia and hopefully it goes through! I’m not done with this protest! I can be a pitbull!! This was in Miami!
DO NOT USE ZEZGO!

Estafa total te quieren cobrar mucho mas de lo acordado reservas en un valor y te cobran literalmente 10 veces mas, asi canceles no respetan las devolcuiones yo alquile por expedia tengan cuidado

Booked the car through Orbitz. They stated that we would be receiving a Toyota Yaris or something similar. When we got to ZezGo the agent told us no, that we would be getting a Chevy Spark. He said Yaris was not available in Florida because they are not made in the US! What a load of crap! My wife and I purchased a Yaris in Orlando in 2008 as a second car and I had at least two employees who drove a Yaris. I said OK then how about something similar as promised. Nope. We got a Nissan Sentra which we had to pay EXTRA for and which proceeded to break down on the second to last day of the rental period. When we contacted them they told us to bring the car back for an exchange (the car was not running therefore completely unable to be returned) then we were told to make the necessary repairs and we would be reimbursed the following day at the end of our rental period. Three months later and I am still battling with these rip off artists. I send numerous emails about one in 20 of which are responded to with a lot of double talk and lack of responsibility on their part. STAY AWAY from ZezGo

This car rental company is a scam please people do not use you will sorry

This company is a complete scam and Expedia should be ashamed of themselves for sending their customers to this place. I booked my trip to Florida through Expedia and bundled the flight, airfare,and rental car. When I arrived at airport I had to take a shuttle to an offsite rental company. (Which is fine) I arrive and wait for about 15 mins in line while the people ahead of me check in and they look MAD. I’m about to find out why, it’s finally my turn I give them my license and my insurance policy. (my husbands an insurance agent we have plenty of coverage) They tell me that we don’t have enough coverage and to rent the car we need to purchase their insurance house insurance. $850 for TWO DAYS! I said absolutely not and left. As I was leaving I met with a family outside returning the car who said the same thing happened to them but they paid it because they didn’t know what else to do. It’s a complete scam and I feel so bad for all the family’s taking their trips and getting there and this happening. Every person ahead of me and every person I arrived with apparently didn’t have enough coverage so it seems that no one ever will have enough and will always be forced to buy their in house policy! Save yourself the headache

AVOID THIS COMPANY. I cannot believe Expedia partners with them. They are not legitimate. They have many extra mandatory fees, but by the time you find out it is already too late. Initial quote sounds very cheap, but by the time you are done they are much more expensive than the legitimate rental companies. As just two examples; They will not accept your insurance, even charging you an extra $170 after you get their insurance in case they lose use of the car after your rental. (Doesn't their insurance pay them for that already?) Then they charge you $25 for every automatic toll you go through and forbid you from using your own transmitter. Not only will I never use this company (or its AKAs Economy, Waze, Boutique, NextCar, Aco) again, but I will never trust Expedia again for recommending them.

This company have misleading charges and besides fact that they push you to purchase covers that you already have, never offer nor inform you of possible toll charges. Charge per toll are stounding $25 dollars and without noticing when, got charged $79.53 for 3 tolls. I wish they had offered me to include the SunPass instead of the extra not needed insurance cover. Is hard to understand how serious companies like Expedia and Travelocity still work with these types of companies which in the end would affect them as well

TAMPA loction. We booked a flight/car rental through Expedia. The car rental fee was practically nothing. First of all, we waited nearly an hour for a shuttle to pick us up, even though the flight times were listed in our registration.
After I got there, I showed my ID and insurance (American Family) and was told they 'don't accept AF for insurance." The girl behind the desk was not able to answer any of my concerns. I told her that I have rented many vehicles and NEVER have had to purchase additional insurance. My elderly mother was waiting and getting anxious and I felt I was under duress to go along with what I was told and the insurance was nearly $600 for one week. I also had to give a $300 deposit to cover any damages, tolls, tickets for which there was none. When we went outside, one man took an Uber back to the airport and two other families were as upset as us, but felt there was no recourse, so they also paid.
During the trip, the car wouldn't start so I called them and was told that roadside assist was not part of the $600 add'l insurance I paid for!! I then called my own insurance company who told me that I didn't need their insurance and that this is a "scam practice which nets the company nearly a 100% profit." I called Expedia to report this and the person I spoke with was in disbelief and opened a claim ticket. I am currently working with them to get my money back, but we'll see.
Upon return of the vehicle, no one came out to check the vehicle over, so I took pics of inside and outside. I brought it back with more gas than we left with. When I went inside to take in the key, one man was hollering about his rental and he and his family left by Uber back to the airport as did two young ladies after they were told they needed $700 for insurance. I told the girl behind the desk that they are scamming people and that it will be reported to Expedia and reviews. "Do what ya gotta do, lady." I told her that their customer services sucked and she said, "so do you, so get the hell out of my business!" NO LIE!!! I then heard applause coming from behind the partitions. I cannot WARN anyone enough about this company!!! DO NOT USE!!!!!!!!!! I wouldn't rent a tricycle from these awful people!!!!