Yorkshire Housing Arvostelua 

Don't ever complain twice about a similar issue or you might end up with an informal warning for any of these

The unreasonable behaviour policy outlines that behaviour such as:

Persistent refusal to accept decisions or explanations,

Continual contact without presenting new information, and

Unsubstantiated allegations or personal insults,
may be considered unreasonable and subject to formal action if informal steps do not lead to improvement.

Yorkshire Housing think customers are clairvoyants and things don't change over time between one complaint sent months ago to a recent one

I advise anyone considering this Housing Association to avoid at all costs you will thank me for the advice.

Thanks to your kind and professional and helpful colleague, Abid, for assisting me with my enquiry. He put appointments in place to sort out my home issues asap. Thank you Abid.

I've been a tenant of Yorkshire Housing for over 10 years. I've had so many issues with the staff simply dragging their feet when it comes to getting back to me. One incident took over 3 months to be resolved and they never reached out to me. Instead I was always chasing them. I recently requested information regarding my tenancy and was told I'd be contacted in 5 working days. I pointed out that my need for this information was very urgent. It's been over two weeks and I still haven't heard from them.

Had an amazing experience talking with Ellie Moxon! From start to finish she has been amazing and helped me throughout. Thank you again!!

Bad bad housing association, I emailed ceo over a house to rent, it was passed into 4 diffrent managers, tyen I got a offer letter before I'd even viewed which I was waiting for, no organisation or care, complaint raised not impressed , not a good landl9rd,

Excellent service provided by Ellie Moxon housing officer. Provided support and re- assurance through the process.

Ellie was great.she more than helped me gather all the paperwork I needed and was very patient as it took a while.explained everything in detail and how everything worked.but most of all shared my joy with me when I was accepted for the property.

Mia has supported me throughout my journey to getting my first property and has been so helpful and consistent. Definitely would recommend! Thankyou for all your help

We spoke and delt with Ellie moxen, through the full tenancy presses. Ellie was very professional and polite and answered all our questions we put forward even advised us on the transition from old property to the new property , we are very happy with the service we was provided .

I spoke to Ellie today about a repair. Ellie was professional and very helpful

Spoken to a lady called lauren Middleton regarding a house everything was sorted out straightway no messing about was kept up to date with everything absolutely great thankyou

I’m so happy to talk with your team that’s great thank you 🙏

I was offered a home by the lovely Ellie Moxon, thank you very much for everything. You have been amazing. Can’t wait to move into my new home.

this company is the best housing association i have been with and I cannot thank Mia specifically enough for all the help and support she has given me in securing my tenancy. From start to finish, she went above and beyond to make the process as smooth and stress-free as possible. Her kindness, patience, and understanding made such a difference, and I always felt reassured knowing she was there to guide me. Thanks to Mia, I am now so happy and excited to move forward, and I will be forever grateful for everything she has done. She truly offers the best support and I couldn’t recommend her and this company highly enough!

thankyou to ellie for easing my nerves and making the process super easy, neurodivergent friendly

Yorkshire housing is one of the worst places I've lived it took them 5 years to fix a leaking roof and I've noticed they use cheap materials in winter my flats freezing and when you phone up to make a complaint your stuck in a queue and a repair takes 14 days to get a dripping tap fixed but I've noticed about Yorkshire housing they no were you are when they need your rent money i got £40 decorating voucher after experience a leaking roof nearly 3 years

Yorkshire Housing!! So glad we moved out of their property worsed landlords ever. The customer service handlers do keep proper records, takes months to get a repair done, and they ignore child safety concerns. They have let a family of 4 children sleep in one bedroom. And they have filled the flats in the cul de sac which was meant for over 55's, with anti social tenants blaring loud music. Now they are taking the mick with rent just putting them up & up every year and providinga crap service. We are more than happy to be finished with them, we don't have to deal with morons anymore.

Had my assessment with Ellie today, I’ve been an absolute mess for a week wondering what was going on making myself sick with worry. But as soon as Ellie called me and we started talking I instantly relaxed and was happy to be offered a new home for me and my family! Well done Ellie and keep up the wonderful work you do!

Ellie is absolutely fantastic and made me so at ease.
Beyond happy for me and my children to be offered a lovely new home.
Thank you for everything 😊

I live next door to tenants of Yorkshire Housing.

I grew up in a yorkshire housing home myself so i have nothing against their tenants in general and i was happy to purchase a home next door to a yorkshire housing property.

However, for the past 2 and a half years, we have been living next door to a family that daily display anti social behaviour. This behaviour was displayed from the first day they moved in. We regularly have disturbed sleep to be woken up by loud banging, screaming and shouting etc Police regularly attend the scene and have made arrests. Our neighbors have also been on our property numerous times and have threatened myself and my husband. They have also shouted abuse at neighbours that pass by their home in the street.
Yorkshire housing have been fully aware of the case and it is now with the enforcement team. (2 and a half years later) However, the progress for dealing with anti social behaviour has been poor and extremely slow. To clarify, our neighbours display this behaviour daily, some days it has been so extreme we have been advised to stay away from the property.

Unfortunately this has massively put us off yorkshire housing as an organisation, we will never purchase a property next door to yorkshire housing tenants again which is sad as we feel if this situation had been handled correctly and given the time it required, we wouldn't have such an outlook.

However we feel the lack of response to this case has negatively effected our emotional well being and lead us to hate being in our own home due to a lack of peace.

I would not recommend yorkshire housing as an organisation as a result of this awful experience.