Ordered the item with plenty of time noting a delivery timeline of “within two days” on the website. Order still didn’t arrive four days later in time for my son’s birthday. When I asked for updat... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered well on time but was delivered too late for my granddaughters birthday…. Which was most disappointing. Had to keep chasing the delivery Called many times but no answer Email... Näytä lisää
Yritys on vastannut
We bought a wild rider green tiger LED scooter for our son’s 5th birthday which unfortunately arrived slightly damaged. However the Xootz customer services were brilliant and we received a replacement... Näytä lisää
Very well made skates that our daughter absolutely loves as she gets to learn how to move about in them. It arrived very well packaged in a ridiculously oversized box but in perfect condition. We deci... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Breaking the mould and setting new standards is what we do. After all, how can mini-humans truly have fun within the boundaries? Since our birth back in 2014 we’ve made it our duty to get kids out exploring and spending less time cooped up indoors watching other people have fun on YouTube.
Yhteystiedot
Yhdistynyt kuningaskunta
- hello@xootz.co.uk
- www.xootz.co.uk
3,5
Keskitasoinen
217 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
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Great Scooter
An amazing scooter for my son's 9th birthday. He loves the colour and size of the wheels.
7. tammikuuta 2026
Remove evri from your courier provider
Although I never revieved my parcel due to evri courier company you made things so easy in issuing a return and refund! Ive used your store many times but I do think you need to change your courier company! They are causing you alot of unnecessary costs because of non delivered items!!
19. joulukuuta 2025
Birthday gift
Brought for my ten year old he loves it …fast delivery … easy to build
2. tammikuuta 2026
Last minute Christmas present.
Last minute Christmas present.
Prompt delivery.
Easy to assemble
Sturdy go-cart
My 8 year old has had hours of fun with it so far
15. joulukuuta 2025
Happy Xootzing kids
Easy to purchase, came superfast in a convenient box, relatively easy to attach the scooter handle, kids love them - what more could you want!
4. joulukuuta 2025
Delivery was prompt and everything as…
Delivery was prompt and everything as it should be.
28. joulukuuta 2025
Happy grandchildren at Christmas
Happy grandchildren at Christmas, I ordered 4 from Amazon and 2 directly from Xootz, however 1 cart was missing a part and I couldn’t tell who I’d made the order through, some of the boxes were damaged but I ordered another one and all six of the older grandchildren have fantastic fun, three speeds, a hand brake and adjustable seat for different ages, 15 minutes to unbox and build, the grandchildren’s age range from 5 years to 11 years and the 11 year old is just over 5 foot tall so they suit all ages perfectly, good study carts and would highly recommend
28. joulukuuta 2025
I hadn’t heard about this site before…
I hadn’t heard about this site before however I am so glad I did. I managed to get one of the best electric cars for my son’s birthday in the sale. The delivery company had damaged it upon arrival and the company was fast to rectify this issue. I couldn’t figure out how to get something working completely my fault and the company phoned to try help. I highly recommend them this sort of customer service is what you want when purchasing. The car is amazing and my son is super happy.
22. joulukuuta 2025
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Very disappointed
Very disappointed. Spent hours assembling the go kart to find the seat was cracked at the bottom. Emailed and sent photos to xootz and to ask they send me a new seat. Unfortunately they can’t do that. I have to take apart and box up and take a day off work and wait for them to collect. I then asked what will happen then? To the reply of a refund or if they have stock a replacement. Surly to send me a seat would make more sense?
9. joulukuuta 2025
Vastaus yritykseltä Xootz
Good morning Lee
Thank you for taking the time to leave a review.
I can see that one of my colleagues is now looking to resolve this for you. If you could kindly respond to their email, they will be able to assist you further.
Kind regards
Customer Service Team
.
Well made scooter
Well made scooter. My daughter is very happy with it. Have put a few scooters together for friends in the past and this was the easiest. Nice design and well manufactured
8. joulukuuta 2025
Delivery was delayed broken item
Delivery was delayed
When I got the item it was not working
22. joulukuuta 2025
Vastaus yritykseltä Xootz
Good afternoon Kim
Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.
Kind regards
Customer Service Team
Did not deliver as promised guaranteed…
Did not deliver as promised guaranteed Christmas delivery…. & still have not received my refund
21. joulukuuta 2025
Vastaus yritykseltä Xootz
Good morning Natalie
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
It’s the first time buying directly…
It’s the first time buying directly from Xootz and I’m so glad we did! Our sons go cart was delivered super fast and it was cheaper than anywhere else plus we received an additional 10% off as a new customer. Great quality product and fab service! Cant thank them enough!
4. joulukuuta 2025
Great little bike
Super fast delivery, great little bike, easy to set up, son loves it, charge lasts a good hour or so depending. Wish it was a little faster but kids love it!
17. joulukuuta 2025
Unfortunately I cant say Im impressed
Unfortunately I cant say Im impressed. Our order was placed on 19th December and delivered on 29th. Apparently this is within expectations for Scotland- no sign or advisory on this at time of order. The item we bought was delivered broken and Ive now waited 2 days for a response from
Xoots on arranging a replacement.
Xoots responded 4 days ago.to inform us that a replacement is wbeing arranged, which is good- habing to dispose of the broken one ourselves is not so good. Still.awaiging arrival of replacement fingers crossed its okay!
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xootz
Good afternoon Mark
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Item not received
Item not received. Extremely disappointed as I ordered for my daughter as a Christmas present.
Left too late to get another and it was my daughters wish for a bumper car. Had a very upset girl Christmas Day!
16. joulukuuta 2025
Vastaus yritykseltä Xootz
Good morning Lillia
Please accept our apologies for the issue with the delivery of this item.
I can see that one of my colleagues is now looking to resolve this for you.
Kind regards
Customer Service Team
Happy although slight issue
Was not overly impressed with the tools provided. We’re not correct fitting and damaged bolts etc slightly when using. Almost impossible to use given situation of some bolts/nuts. Scooter perfect. Better tool would be preferable
15. joulukuuta 2025
Vastaus yritykseltä Xootz
Good afternoon Nik
We appreciate your feedback and are glad you like the scooter. We're sorry the provided tools were not up to par and caused difficulty. We'll review our tool selection to ensure better quality and fit in the future.
Kind regards
Customer Service Team
Going in reverse…
Set it up and the moto is making the wheel spin bqckwards
26. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xootz
Good afternoon Martin
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
A hit!
Easy to assemble, sturdy trike in a cheerful green colour. Our 4 year old granddaughter loved it, as did her three year old cousin.
27. marraskuuta 2025
I ordered the cyclone power drifter for…
I ordered the cyclone power drifter for my son for Xmas and half the parts are missing! He was so upset!
1. joulukuuta 2025
Vastaus yritykseltä Xootz
Good afternoon Natasha
I sorry to hear about the issue you have had.
If you would like to contact our customer service team, they would be happy to assist you.
Kind regards
Customer Service Team
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