XE.com Arvostelua 

Quick and easy transfer, takes a few moments to set up, once you log into site transfers are straightforward, with updates sent about your transfer.

I set up money transfer last week with XE and my account manager was Toby. The XE offer was $320 higher than the competitor WISE. I told Toby that I was happy to go with XE as I have been their customer for six years.
When I tried to transfer the full contract amount to XE, my Bank did not approve to increase my daily transfer limit. I asked Toby if he could cancel the contract and I would transfer money in smaller parcels (contracts), up to my bank account limit, over the next few days to reach the full contract amount. Toby refused and said that there would be penalty charge to cancel the contract, despite I would still send the same total contract amount. I expressed my disappointment, but Toby made a comment that "You have been sending money through XE for a few years, you should be aware of the penalty charge." His comment was lack of empathy and not appropriate.
So I kept sending money over the next few days to reach the full contract amount. In the past, XE would email me and acknowledge the full amount was received. XE did not send me any email this time. So I logged in to my account and noticed further action was required from me. However, the XE app did not specify what action was required. So I called Toby and he told me that I needed to upload my bank statement, which I did immediately. Six hours later, Toby sent me an email that I needed to upload my bank statement of the last 3 months transactions. I told Toby that why he didn't tell me this requirement. I uploaded the revised Bank statement straight away and called Toby if the document fulfilled XE requirements. Toby said the document was good to go and should catch the next run (of sending out the money) in 6 minutes. Toby promised to call me later to update the progress.
I waited 20 minutes and not hearing from Toby, status of my money transfer remained no change. I called Toby and he changed his story that my money transfer was under review by the compliance team. At the end of that call, he told me not to call him again as XE would inform me the progress by email.
The next morning, status of my money transfer remained "in progress". I called XE Help Centre instead of Toby. The person who took my call was much more helpful and courteous, giving me the reason of my money transfer being put on hold. I email XE giving them more information and XE finally sent my money to my designated recipient. That was after the full amount had been paid to XE more than 24 hours ago. I have not received any email from XE that they have sent my money!
My latest experience with XE was terrible. Toby's attitude was appalling, and not trustworthy. In the past, XE kept me well informed by email every step of the money transfer, from setting up the contract, money being received and money being sent to the recipient. XE failed poorly in this transaction, especially not letting me why my money transfer was stalled and required more information. I have to keep chasing and making multiple calls to XE to clear the questions why money transfer was on hold.

Reliable and rapid way to send money.
Easy to use website and good rates.

New platform and method to effect the transfer required me to call for assistance. Lack of familiarity ( and trust) with new methods is unsettling for customers transferring large amounts of money. The transfer went fine, however, and I am now familiar with the new protocol.

Clear instructions

Fast service

Good responses

Transfer happened securely, and trouble free.

App very easy to use, so is the process quick and efficient. Money transferred between UK and EU in 1 hour.

As always a fantastic service, as my money transfer is used for family purposes, monthly bills and food it is very important the money arrives on time, I congratulate trust pilot and Xe for the service they provide. I would recommend to all my friends and family to use this service,
Thank you.

Easy and inexpensive transfer. Intuitive app.
ACH took a bit longer than expected.

Always provides great rates and Fulfil the contracts.

However, sometimes I have to keep repeating information that they have on their records.

It would be smoother at times if asking necessary questions that the records are checked first and hopefully that would require less queries from Xe

I find it easy and convenient to do my international money transfer.

Too slow compared to Western Union. They are using my money to invest and 6 days is too long to deliver cash.

i’m very unhappy with xe . my recent transfer after i cancled the tranfer you guys ask me sender invoice how i ask him after i cancled my tranfer . my accout on reviewed im keep calling you guys why my account on hold still no responce

New record! Less than an hour from ordering to arrival in my account in Norway!

The transfer was not successful using my Nationwide credit card but using my Nationwide Debit card it was.
A week later I'm still seeing the failed transaction as pending which I am taking up with Nationwide .
I was disappointed that Xe couldn't tell me more about why my credit card was not acceptable to them .

I have now tried 9 transfer of funds using XE. 6 of them have been returned. Customer service tells me that their intermediate bank returns over 50% of all the transfers attempted. They say there is no explanation for the returns. It takes at least two business days to get the money back into my account. Currently, I am on day four awaiting the latest return to hit my account. I was told that this problem has now been going on for three months. XE recently wrote something where they are negotiating with a new intermediary bank, but so far nothing has happened. This has wreaked havoc on the people I’m trying to pay for their services. It has been exceptionally stressful for me.
XE’s Customer Service is responsive and professional. Their website is good, easy to use. However, because of their intermediary bank problem, they are worse than useless.
I have given them more than a fair shot to come through for me. But overall, I consider it close to a failure. Fortunately, I have found another transfer service with rates that compete with XE’s, has an easy to use website, and quickly transfers funds with no problems.

Easy to use request schedule, immediate result confirmation to email. Confident in use, transfer to recipient immediate.

Easy set up and fast, accurate processing. Would use again!

Made the effort to speed up my transaction in a tight timeframe, very well done and much appreciated.