Wren Kitchens Arvostelua 

Chris kept me informed of his arrival time. Did a fully professional job on measuring our kitchen. He went through it all. Extremely impressed thanks.

We’re in the midst of planning our new kitchen and already having a design quote from Wren, popped into the Dundee store to explore unit finishes and colours and also profiles for their handless range. We were met by Helen who was so welcoming, professional and knowledgeable. She explained the different designs of quartz top and gave us some really good ideas and advice. She took time to explain the current sale items and made some really points regarding how to tie the various elements of our kitchen together. She showed us the different colour options of kitchen units and left us to explore and make up our own mind. No sales pressure, just warm, practical advice. Having never been to this store before, she really made a strong positive impression - to the extent that this is the first trustpilot review I have ever submitted. She was that good. If you’re in, ask for Helen.

We had our kitchen designed and fitted 9 years ago, then after a few years cupboards started to bubble, had no problems they would get replaced straight away, this happened to most cupboards at different times. then we had a full kitchen replaced as they kept bubbling. Sometime later happened again our cupboards were discontinued so we were sent out another full kitchen with slightly different style cupboards . Can not fault there service but the quality of the kitchens are awful the glue that they use on the cupboard doors must be faulty as to have so many replacements and the same issues happening. They are replacing so many different customers kitchens. I would definitely not recommend on quality.

Ordered a kitchen from wren in hull absolutely shocking service after things was wrong only found out when it was getting fitted they over charged us £1000 for 3m by 1m work tops when we ordered the standard work tops which was delivered after lots of been passed from piller to post then they put on a black gas cooker which we ordered stainless steel top this was the designer so after speaking with customer services which again different staff some are very arrogant we are still in limbo with the kitchen which has been put on hold we are now going to take this further with the right people the service is shocking ok at the time of taking your money for the product which is definitely not fit for purpose its not about the money its about getting this kitchen right and what we paid for so I hope who ever is in charge of this company sees this and hopefully gets this right as your customer service staff are arrogant and not helping at all shocking is a understatement wish I would of gone to a different company who is fair better but this needs resolving urgently just be careful of the staff if your buying from this company even the designers

⭐ Avoid Wren Kitchens – I deeply regret choosing them

Our experience with Wren has been extremely disappointing, and I genuinely wish we had chosen another kitchen company.

We trusted Wren to measure our room and design a kitchen based on those measurements. We also paid extra for their specialist worktop service. Despite this, we have been left with measurement, alignment and access problems, followed by an exhausting amount of emails, calls, photographs and measurements trying to get the problems properly resolved.

What I find particularly concerning is the difference between how Wren advertises its services and the contractual position it relies upon when something goes wrong.

Wren’s website promotes terms such as “expert kitchen designers”, “expert Wren surveyor”, “specialist surveyors” and “precise measurements”. Yet our Kitchen Supply Contract states:

“Our designers and surveyors are not technical experts…”

and says the customer or installer should check that all measurements are correct.

As a customer, I find this contrast extremely troubling. If a company sends people to your home to measure your kitchen, produces a design around those measurements and presents the service using terms such as “expert” and “precise measurements”, I think customers should be made very clearly aware before purchasing of the extent to which the company expects those measurements to be independently checked.

I have now made a formal complaint to the Advertising Standards Authority (ASA) asking them to consider whether Wren’s advertising gives consumers a potentially misleading impression about the expertise, accuracy and level of reliance they can place on its measurement and design services.

Our independent fitter followed the Wren plan, but we are now left dealing with the consequences and trying to obtain a satisfactory resolution.

My advice to anyone considering Wren: don’t make the same mistake we did. Do not assume that because Wren has measured your room and designed your kitchen, those measurements have been technically verified. Get everything independently measured and checked before installation.

After our experience, I would not use Wren again and cannot recommend them.

Update following Wren’s response:

Wren’s response unfortunately reinforces one of my main concerns.

If Wren’s position is that customers should arrange independent checks of the measurements and design before installation, this should be made clearly and explicitly known during the design process, not raised only after something has gone wrong.

We attended several design appointments and made numerous changes with our Wren designer. At no point were we told that we needed independent measurements or that we should not rely on the measurements and plans provided by Wren.

Our property was actually measured on two separate occasions by Wren-appointed surveyors. As customers, it was entirely reasonable for us to believe that a kitchen designed by Wren and measured twice by Wren professionals would be based on accurate measurements.

I therefore do not accept that responsibility can simply be transferred to our installer after the event.

If Wren considers independent verification by an installer to be essential, that responsibility and its implications should be clearly explained to customers during their appointments before they purchase the kitchen.

Tim Marks home survey….what a lovely man. Very polite and professional throughout the home visit.

We purchased a kitchen from Wren, and when the Joiner was half way through fitting it he discovered the sink was not going to fit into the worktop so we phoned wren and we were told that the the sink should fit as their surveyor had measured it all. We told them again it was definitely not going to fit, so were back and forth disputing over the phone as there was a few of the designers looking at our design. My husband and the the joiner ( my son ) went into wren the following morning and asked to speak to the manager and pointed out the measurements and they admitted it was the surveyors error. I got a phone call from head office that afternoon asking if the sink was in its original box and had to do a video call to prove there was no damage to it and was then told we would receive a refund for the sink in question. This has now had a major impact on the installation as we have now had to order a new sink which is £200 dearer than the one from wren and still waiting on it arriving which means the joiner, electrician, plumber, painter and decorator have all had to be put on hold. As they now other jobs to do and we have to wait to see when they can fit us in not to mention this is costing us even more money plus all the inconvenience of not having a water supply in our kitchen nor do we have any electricity which means we cannot cook. This has caused me a significant amount of stress. I am extremely disappointed and angry with wren as they have opted for an easy option out by refunding us the money for the sink. So now its our problem and not theirs. What should have been an exciting time has now been an absolute nightmare.

Very professional and friendly home measure, our surveyor was O Firouzia

I had a Wren Home visit today with S Mellor, and I was really impressed with the service. S was knowledgeable, helpful and extremely professional throughout the visit. They took the time to answer all my questions and made the whole experience easy and enjoyable. Excellent customer service

J Braker from Wren kitchens came to measure up for me.
He was such a nice guy and very knowledgeable about what he was doing.
He explained what would be the next steps and made the thought of everything super easy.

Each time I rang the installation customer services everyone i spoke to was really helpful, polite and very keen to help problems within our new kitchen.

Amanda was so professional and could not have been more helpful, very polite, courteous and explained everything in detail.

I rang customer service because a part was missing from my order. I spoke to Jack, who was very friendly and polite. He quickly sorted out the replacement and even checked the rest of our kitchen plan to make sure we had everything else we needed. He resolved the issue in a very timely manner. Really happy with the service.

On time, measured up, did another room for me too. Super service.

Hi Liam Gwatkin was extremely helpful in resolving an issue for me today and previously. His customer service skills are great. Extremely helpful and resolved my issue with no problem at all.
Many thanks

I had the opportunity to meet Jaison James Samuel, who came to my home to take measurements. He was very friendly, polite, and professional.

I was very impressed with his responsiveness and the way he carried out his work. He was helpful, attentive, and professional throughout the visit.

I would definitely recommend him. He is a great representative and a valuable member of the Wren team.

Hello, my name is Catherine Leeman and I have recently had my kitchen - from Wren - fitted. I have (as I think is usual) had several interactions with Wren Customer Service, for a variety of reasons when the renovation was taking place however, today I had the pleasure to be supported by Bailey Bugden.

Bailey was superb. Patient, calm, highly professional and extremely supportive. I did start the conversation saying that I was displeased about something that I had raised ealier and felt that the issue had not been resolved but wanted to make it clear that this was in no way directed towards her on a personal level as I understand how difficult the role can be in customer service. Not only did she actively listen but she also raised clarifying questions and ensured that she had all the information necessary to explore the issue. This took a lot of time as it was quite complicated however, by being extremely thorough (looking through my Wren plan, reviewing calculations etc.), we both came to the same conclusion and the issue was resolved - much to my relief. She also ensured that the excess materials would be removed from my property, which is a huge relief as I have a very small outdoor space and they were far too large/ for me to a) carry and b) get to a recycling centre. I also had various other questions/queries and concerns and each of these were not only managed and addressed perfectly, but Bailey seemed genuinly interested in finding a solution to each one, and each one was met. In addition to this, she sent a very clear follow up email that detailed all that had been agreed and attached further information relating to appliances and proof of payment.

Buying a new Kitchen is exciting, but it is also a huge financial committment, as too having the work done and all the upheavel that brings. It can be an emotional, overwhelming rollercoster and very frustrating at time however, Bailey presented the perfect balance of being curious, compassionate and professional at all times. I feel extremely lucky that I got to be supported by her. I really do hope that this is recognised in some way as she really does have the skills and personal approach that are required to be an excellent customer services support team member.

Thank you Bailey, you were fantastic :)

S Jeff’s was very professional, everything went smoothly. Looking forward to have our kitchen fitted in.

Great to be rung back when Jack was available
Jack was very quick an efficient at processing our delivery refund.

The worst customer service you could possibly imagine. They give you a lot of promises & then back that up with text messages & no reply e-mails that tell you nothing & keep you at arms length. Delivery slots not met, hours spent waiting around for an am delivery only to be told late afternoon that the delivery won't be coming. Spend hours on the phone waiting for information which doesn't come. Very chic & shiny showrooms without the back up to follow up on the promises. Don't go near this company if you want a quality service.