Wren Kitchens Arvostelua 

Great service.
Ben & John delivered a great service, very friendly & helpful.

The designer, Michael Buick, has been exceptional. He genuinely cared about the design and functionality of our kitchen and went above and beyond our expectations. From the VR experience through to the regular check-ins, we really cannot fault him. If our entire experience with Wren had been as good as the design process, this would absolutely be a 5-star review.

Unfortunately, the installation and trades side of the process has been a very different story.

Our first kitchen fitter seemed nice and quoted an extra £150 for the electrical work, but subsequently wasn't able to carry out the job. Our second fitter also seemed nice, but then left Wren. We understand there was a dispute involved, although we don't know the full circumstances.

The third and final fitter was also pleasant and did install the kitchen. We had organised an electrician at £880, but they had to withdraw due to family circumstances a week before the install date. Wren then arranged an independent electrician at short notice. We were quoted £950 for the electrical work, which we paid directly to the electrician in full. A plasterer was also arranged by the electrician at an additional cost of £430. The plastering itself looks good.

Unfortunately, the electrical work is a completely different story.

We were away in England for family reasons while the work was being carried out, so we weren't able to oversee it ourselves. When we returned home on 22 August, we found that the electrical work was nowhere near finished. Lighting cables had been left hanging from the walls, cables were hanging from empty sockets, there were no power sockets or isolators in place, and none of the kitchen appliances had been wired in.

We have effectively been without usable kitchen electrics since returning home. We currently have one old working socket, meaning we have been having to rely on the microwave to prepare food. The electrician has promised on several occasions to return and complete the work, but has failed to turn up.

To make matters worse, the floors were covered in dust and dirt, with dust throughout much of the house wherever doors had not been closed.

We raised a complaint with the Wren store on Saturday 22 August, and Customer Service received our complaint on Monday. We provided photographs and evidence and also wrote to Customer Service, but at the time of writing we have received no response and nothing has been done to resolve the situation.

This has been particularly difficult for our family. My wife has MS and multiple other health conditions, while both of our children have SEN needs, including autism. Having a safe, functional kitchen isn't a luxury for us — it is something our family genuinely needs. Being left without functioning kitchen electrics has caused considerable stress and anxiety at an already difficult time.

It is incredibly frustrating because the kitchen design itself is excellent, largely thanks to Michael, but the installation experience has overshadowed everything positive about the process.

We chose Wren expecting a professional end-to-end service. Instead, we have paid in full, been left with an incomplete kitchen, had an independent electrician repeatedly fail to return, and are still waiting for Wren to respond to our complaint.

I sincerely hope Wren now steps in, takes ownership of the situation and helps get this resolved. Until then, unfortunately, I can only give Wren 2 stars.

Had Mark Rennolds round today to measure up our kitchen before a design visit to store tomorrow. Mark was able to put us at ease and answered all of our questions. Mark was a really nice guy and very easy to talk too, thank you

Ryan came did the measurements for my new kitchen. He was polite friendly and answered all my questions, concern's and ideas i have for my new kitchen.
Next step I will be going into store to do the design based around the measurements which were done. Thanks again Ryan for your professionalism

Shane Weyman who came to measure up was brilliant. He was warm and friendly and extremely funny. He took about 30mins per room to measure up and was very informative. It was a pleasure meeting Shane, it felt like we’d known him for years. Thank you

Disgraceful attitude when I changed my mind and requested my refund I was then glad I changed my mind. Would never use Wren again overpriced and rude

D Bradbury visited my home for a measurement, extremely professional and courteous and completed his works very efficiently.

CTulip was lovely. Very pleasant and friendly

My parent's have had no end of issues with their new Wren kitchen. Their fitter is unable to complete the kitchen due to Wren refusing to deliver the worktops and now saying they have been damaged in the warehouse by their incompetent staff. They are now saying they have to wait another 12 days for them to be delivered again. This means that my pensioner parents are left with no sink, no hob and no worksurfaces due to Wren. They have also had two damaged doors, one of which they are still awaiting replacement. Their fitter has other jobs lined up so they will likely have to fork out for another fitter on top of all the stress and upheaval.
Do not use this incompetent company who completely disregard their customers wellbeing!

Survey team M Rennolds messaged to say he had a cancellation and could arrive early if that was ok.
On arrival he explained what he was going to do, after he had completed measuring he explained it would download ready for tomorrow’s meeting.
He explained the whole process, checked if I had any questions, was very professional and very approachable- thank you
Would like to thank him for taking the time to calm my very excisable 3yr old cocker spaniel. Thank you

Chris Tulip was very friendly and efficient.

Urry was great and professional!

Excellent service from C Smith during our home measurement visit for fitted wardrobes. She arrived on time, was very polite, friendly and professional throughout the appointment.

She took accurate measurements, explained everything clearly and answered all our questions patiently. She was very knowledgeable and made the whole process easy and stress-free.

A great representative of Wren - highly recommended. Thank you C Smith for your excellent service.

Mark Rennolds was great. The area for him to measure was a bit of a building site but he managed to get all the measurements he needed and was a lovely bloke also

Dreadful kitchens. Door brackets are all pulling out of the chipboard units. 8 need repairing. Outside of warranty, not a problem to fix, but dreadful quality. End panels suffering from delamination.
Poor.
Will never ever use again. Buyer beware.

Mr L Browning was polite, efficient and friendly. He carried out the survey thoroughly, and explain the process well.

M Rennolds provided a great service. He measured our kitchen and was very knowledgeable. He was really friendly and thorough. Asked all the relevant questions and was just great to have in our home. (Bolton branch)

S. Wright came to measure my kitchen today and put me at ease straight away. He was polite, warm and very helpful at answering my questions. He was even great at interacting with my little toddler. Thankyou for making it a pleasant experience :)