WorldMark by Wyndham Arvostelua 302

I rarely leave reviews, but I feel obligated to share my experience so others can make an informed decision. If I could leave no star I would.

I purchased a vacation package from WorldMark by Wyndham (Travel + Leisure Co.) based on a sales presentation where I was told I would have access to a wide range of destinations, including Cancun, Cabo, and multiple locations throughout Florida. These options were a major factor in my decision.

After purchasing, I later received the actual location list from customer service, which showed that the available options were extremely limited and did not match what was presented. This information was not provided during the sales process. Had it been disclosed, I would not have made the purchase.

When I attempted to use the package, I found that not only were the options limited, but many of the few available locations were already sold out for the timeframe I needed, making the package effectively unusable for my family.

I made multiple attempts to resolve the issue directly, including requesting a cancellation and refund, but my concerns were dismissed and I was told to rely on the contract, despite the clear discrepancy between what was said during the presentation and what was actually delivered.

This experience was disappointing and frustrating. I would strongly encourage anyone considering a purchase to request a full list of available locations in writing before making any decisions.

I booked 2 nights in Seattle for May 2026 exactly 30 days in advance. When I tried to cancel the reservation 11 days before my arrival, they told me there would be no refund because of their 30-day cancellation policy.This doesn’t make sense to me. I booked the room 30 days before the stay, and I attempted to cancel well before the trip (11 days prior). Despite this, they are refusing to refund my money or my points and will not give me the room back. I am paying for it and they are reselling it.

Been a member for 23 years and loved it for most of it. However, in the last 5 years things have changed for the worse. Dropping calls after waiting for an hour is very common, no follow through with issues, harassment to attend presentations while on vacation and if you do attend, prepare to spend your entire vacation trying to get your ‘gift’. Try returning some points, basically giving them money, and had a terrible experience, 6 months of errors and terrible customer service all while paying dues for the entire amount. Will not recommend this Timeshare company at all.

I’ve been a WorldMark owner since 1995 and used to be satisfied with the service. Unfortunately, my recent experience has shown me how dramatically the company’s priorities have shifted — and not in favor of owners.

I missed my January 1, 2026 quarterly payment because I never received a statement in the mail. Instead of sending a clear notice or even a simple message explaining that my account was overdue, WorldMark only left a few automated phone messages asking me to “call back” with no explanation. Given their normal sales push, I assumed they were trying to sell me more credits, so I didn’t return them.

The first real notice I received was not from WorldMark at all — it was a letter from a collection agency in mid‑March. When I called the agency, they told me that not only was the January payment sent to collections, but the April payment — which wasn’t even due yet — had already been added as well. I had never received a bill for April, nor any communication from WorldMark explaining that anything was overdue.

This feels less like a simple oversight and more like a system designed to push owners into collections, adding an extra $100+ fee on top of regular dues. After more than 30 years as an owner, I’m shocked at how quickly they escalated the situation and how little effort they made to communicate directly or transparently.

WorldMark used to treat owners with respect. Now it feels like they treat us as revenue sources to be squeezed rather than customers to be supported. I’m sharing this so others can understand how the company handles even long‑standing members.

The come on to get someone to go hear the sales pitch is All a lie. Money $100 for food or more, it is a joke. No one takes the certificate they give you. The booking for their trip. We were promised a weekend in St George Ut. After the sales pitch we had to pick a place out of the country and I do not fly. All a joke, never again. Lie to the guest and don’t deliver. Great sales.

Absolute disaster! Pushy sales tactics, deceptive wording, very quick to rush through the initial, and only, cancelation window of 3-10 days. They won't mention that at all, even when going over the contract. They told us you just have to wait 10 days to book. Warning, read and completely understand the fine print, I wish I had. Or better yet, just avoid it at all costs.

Their sales teams are aggressive and very deceptive. I am not happy with how much discrimination, complete disrespect, that both my mom and I faced with their office in Windsor, California. When all is we wanted to do was transfer the ownership to me, when instead that did not happen. They call, email you constantly, when I have asked repeatedly for them to stop.

Been a "suckered owner" for years. I would gladly GIVE my points away for FREE! Worldmark is a horrible timeshare company, and gets worse year after year. Not at all what they pro port to be. Resorts are in horrible condition. Maintenance fees continue to rise, and they are obviously not using the fees to do maintenance! Hate the high pressure sales every time I did use their resorts, just ruins the experience! Their resorts are never in places you want to be, and if they are, nothing available. Found out that I can book condos online for a much better rate.

"Despite having fully paid off the cost of my timeshare years ago, I am still subjected to maintenance fees that skyrocket every single year. After two and a half decades of consistent, on-time payments, I inadvertently missed a quarterly fee by only a few weeks. I was sent to collections almost immediately. This predatory escalation shows a staggering lack of respect for the loyal owners who have kept this company running for decades.

I have been trying to exit this ownership for three years. I have been told several times I would have to bring my dues payments current and keep them current throughout the process which could take as long as 10 months. I did that twice and each time after 6 to 8 months, there was a different excuse each time why they could not complete the process. The account has been assigned to collections and today I was told the same thing as before, bring my dues current and keep them current for 3-10 months and then we'll see. Please note, this is only dues payments, not loan payments.

If I could rate this company a 0 I would. Very let down by them.

I have been an owner for over 27 years. They are charging so much on the fees, properties are old and outdated, extremely hard to find a reservation, but above all awful customer service. All they care about is charging fees for services they don’t provide. Don’t fall for it

I have been to several seminars and the pressure to purchase was very unsettling and to the point of disrespectful. Today I was greeted with the usual kindness and this time at this update, Mr. Bre'lan, came to my table with options and ideas as well as plans suited just for me. He was well informed, nice, kind and attentive to my response to not purchase at this time. As I have purchased 20K credits a year and a half ago and just now started to use them with this trip to Las Vegas. Bre'lan kept the same politeness from first meeting me to our final goodbye. He did not get a negative attitude as all the ones in the past had given me. I truly appreciate Bre'lan and consider him a true asset to the Wyndom team. Hats off to you! Awesome job! If I do consider purchasing more points or a package I will look to speak with Mr. Bre'lan.
Juanita Terrell

This company when I purchased in 2003 was a good company. Wyndham has now taken over managing WorldMark, do not get involved with this company. It is Terrible. The website has changed and not for the good. Sometimes the company goes under Travel and Leisure. I’ve been on the website the last 1.5 hours and was unable to book!! If you are not invested in this company don’t get involved with them. They are high pressure sales and will tell you anything you want to hear to get you to buy.

Terribile! Sito che lagga e non funziona, chiami e non risponde nessuno
State alla larga finché siete in tempo

Again, if I could, I would give zero stars. I have been unable to log in since last November. I have received two emails stating that they are "working on it". Today I received an email stating that the issue has been resolved, BUT I still cannot log in. I have called numerous times and each time been told that a note has been added to my account to give the issue priority. I wish I could say something positive.

Like others I would give a negative points if possible. My husband bought many years ago and when it was Worldmark it was great. It got especially bad when Wyndham bought them. We upgraded over the years and were outright lied to, the new website is a complete mess and they’ll confirm a booking and then cancel it. There is no integrity and they simply do not care. I feel so bad for their reservation people - must be a horrible job.

The WorldMark timeshare has resulted in financial strain and limited availability for the locations
we were promised. We were misled about the flexibility and costs, and were told we would have
good availability, especially in Florida, only to find that there are very limited options there. The
constant pressure to upgrade only adds to the negative experience. For this reason, we want to
get our contract cancelled and refunded, because it's definitely not worth the money we spent
on it!

This is Horrible company!! Take this as a WARNING! do not get involved you will be sorry! I was a sales rep for them and it’s not a trustworthy company. This company will eventually go down as they do many unethical tactics.

Stay away from this company, everything they say is a lie and only want your money!!