Woodie's Arvostelua 

I like the Woodie's store in Clonmel. It's a large, spacious, well laid out store and the employees are really good. The Woodie's website and home delivery, however, is a completely different story.

I placed two orders over the past week. One of them I needed fairly quickly, but the 2 - 3 working days delivery was acceptable. Then it took the better part of a week to ship the item that I paid €15 to have delivered in 2 - 3 days.

Complicating the matter was that Woodie's shipped both orders *without boxes*. They bubble-wrapped the first order, and naturally one of the items arrived damaged. For the second order, they just slapped a label on the bag and sent it off via courier. After much delay by the courier, because a bag doesn't go through their automation system at all, it finally arrived —damaged and missing much of the contents.

I will never use Woodie's to have something delivered again. Humanity discovered the technology of the cardboard box long ago; however, this basic technology seems to advanced and complicated for the shippers at Woodie's. In short, they're utterly useless.

Now to shift attention to their "Customer Service" which is slow to respond, doesn't understand the gravity of the situation nor does it grasp the extent of the issues. I reported the damaged item immediately, and now, almost a week later, I've heard nothing other than they were looking into the "delay" — they didn't even get the issue correct. The second issue was reported today; there's still time before a state pension kicks in to hear back.

Don't trust the reviews on woodies website.

I bought the Barcelona table and chair set, and within a few months all of the chairs had broken, even though they were barely used. The reclining mechanisms failed on every chair, making them unusable and potentially unsafe.

I also submitted an honest review on their website, but it was sent for "approval" and was never published. Based on my experience, I don't have confidence that the reviews shown on their site reflect all customer feedback.

This was a very disappointing purchase and a waste of money.

Drove to another county to pick up a lawnmower. Brought it home. Absolute garbage. Granaded itself after 30 seconds. The thing was barely put together. The new version of my last lawnmower yet now, twice the price. Utter landfill. I have to waste another morning now replacing it. Called woodies to see about getting it collected and replaced but to no avail. Computer says no. Don't expect any quality. Or anything other than lack luater customer service or aftercare.

I write this to say big thank you to John floor staff member very helpful 👍

Went to purchase hanging baskets. 2 for 25e as advertised. I was advised at the till that the price had changed to 2 for 35e. I said that’s not fair on customers as it is clearly stated. Just shrugged and when I asked will I put the baskets back she said yes please do so if you don’t want them.

I’ve called about an online order and paid for next day delivery .
Two days later and 8 calls made , still no answer from customer service .
Terrible service

I had the pleasure of dealing with Darragh in woodies Wexford to pick out my new kitchen and from start to finish he was so helpful and quick with all answers to my questions I couldn’t have asked for better and then Alan the fitter was top quality and very professional and friendly manner I would highly recommend woodies kitchens I’m absolutely thrilled with mine thank you

I can't express how amazing woodies are in nenagh, Josh the Manager Is so polite & Helpful & woodies staff are amazing and both have helped me beyond their capacity & Josh went that extra mile & to say that would be an understatement I have huge respect for all mentioned and josh the most, woodies is not just the best for products but for any queries you may need and have more to offer than any other hardware in Ireland which is also stated online an amazing team and josh should be promoted and given a raise, I've never received so much help & understanding please don't shop anywhere else amazing offers and brilliant products machine's etc they didn't just help me with my business they helped me become a happier person thanks from the bottom of my heart. Legends. Thanks woodies ❤️

I never expected to feel this stressed, upset, and let down over something as simple as a damaged charger — but my experience with Woodies over the last 48 days has been genuinely exhausting.

I bought an OcuMow lawnmower on 6 May, and it arrived with a broken charger. What followed has been weeks of silence, ignored emails, repeated mistakes, and constant chasing on my part. I’ve spent far too much time worrying, waiting, and trying to fix a problem that should have been resolved immediately by the store I trusted.

I was promised help by multiple managers, yet I was left without updates for weeks at a time. I was forced to pay customs charges twice, even after being told I wouldn’t have to. I was refunded the wrong amount. I was sent the wrong item — a battery instead of the charger I clearly asked for. I had to chase Revenue documents that Woodies failed twice to get right. Every step of this process has been another setback, another delay, another moment of unnecessary stress.

The worst part is the feeling of being ignored. Days would pass with no reply, no update, no accountability. I’ve been a loyal Woodies customer for years, and to be treated this way has been genuinely hurtful.

As of today, I still have:

No replacement charger

A lawnmower sitting in the box that I can't use

No refund for the second customs charge

No communication

No resolution

This experience has caused me more frustration and anxiety than any customer should ever have to deal with. I expected better from Woodies — much better.

Visited Woodies in Naas.Went back with unused paint days past the time for exchange
Asked to speak to the manager explained the extenuating circumstances why I was late back.Was met with a blank refusal. Then asked for a credit note again refused. He did say I could get something to the same value .What is the difference between that and a credit note.
As a pensioner found this extremely unfair.Had to lift the paint back into my car.Very disappointed with the service or lack of it

I've never experienced anything like the rudness today at the Blanchardstown store. While dealing with a very nice and helpful young man in the gardening area, an Interfering older woman (Ger!) Decided to engage in our conversation in the only way I could describe as, shocking-dismissive-rude and extremely unprofessional. When I told her how rude she was, she continued to argue with me, leaving me in shock and, I'm sure her colleague was uncomfortable. Needles to say, I left my goods behind. Very disappointing. I also work in retail and would never treat my customers that way.

Stay away from woodies brought a lawnmower of them never worked right trying to blame us as one point told us to go get look at somewhere else then had the nerve to say we give you discount of other lawnmower

Ordered Garden furniture online, a week later it was delivered. I unboxed and assembled, worst assembly ever, Allen key didn't fit the screws which made it tedious. Got to the couch part and the bar on the side was damaged and bent so cannot assemble.
I went straight to lucan store to be told as it was an online order I had to deal with their customer service team that they would provide a replacement part. Sent an email with photos and details, 7 days later I received a reply to advise item is no longer in stock that I could have a full refund and return the set, or keep the set with a further reduction in price(and a couch i cannot use). The item is still showing available on their website, I have since sent 7 emails and reached out via social media channels and no response to anything.
Im now left with half a furniture set and out of pocket 600odd euros. Appalling customer service, avoid buying anything online as you are left in limbo if anything is wrong. .
I will next be going to the store for answers.

Normally i would give Woodies 5 stars for my Local branch but this review is about my recent purchase on Line of The Paloma Steel Louvered Pergola . First issue I had was the Bulk delivery so called tracking on their website which is just not up to standard for a large company such as woodies. This product was so heavy that you would need at least two to three people to lift it which it does not state on the product delivery information. It was left on my driveway for me alone to bring it in to my back garden.
The most important issue is During professional installation the assembly team discovered that the provided screws and bolts were of entirely inadequate quality the threads stripped immediately and the bolts were not strong enough to support the weight of the structure.
Because the provided hardware compromised the structural integrity of the heavy steel frame the installers deemed it unsafe and had to swap them out for high tensile steel replacement fixtures to complete the job securely. Please be aware if you decide to purchase this product do some research . I have emailed Woodies and have received no response from them.

I always find the staff in woodies very helpful and courteous. This morning l went in for a tool for my husband for weeding between paving stones and a Man called Gearoid found exactly what l was looking for. He is the nicest and most helpful Man you could meet and has always been like this. Nothing is too much trouble for him. If only all shop assistants were like Gearòid.

Dreadful customer service experience. Have a time sensitive question about a significant online order. Emailed customer support more than 48 hours ago and have received no response. Managed to get put through to the customers service teams phone line but went to voicemail and the voicemail was full and not allowing you to leave a message. Spoke to lady in store who said she had 30 people ringing the store today looking to talk to customer service as they aren't getting any response after submitting online request. An absolute disgrace for this size of a company. No online chat service. I will be avoiding online orders in future.

Pretty poor. Ordered an item for click and collect, got the confirmation email but no follow up email to say it was ready. Tried ringing the store, rang out. Tried contacting customer services - no reply. Still, better than my previous time using click & collect and when I went to collect, they said it had already been picked up and refused to refund me.

I’ve been trying for over three weeks to get an update on an online order that was damaged when DPD attempted delivery. I was offered either a refund or to have the same items dispatched again, and I chose to have them reshipped.
Since then, I’ve sent multiple emails to Woodie’s customer service asking when I can expect the order, but I haven’t received any response. A week ago, I was told the issue had been escalated to management, yet I’ve heard nothing further since.
I’ve also tried contacting them through Facebook Messenger without success, and when I attempted to call, I was told that customer service can only be contacted online.
At this point, I don’t know what else to do. I’ve never experienced such poor customer service.

When I accidently clicked to do a store pick up, it went into 'picking' quite fast. I contacted them to cancel it as I don't have a way to get there and back with the items.

They said they would cancel it but then the order went through to the next stage. I kept replying to the email but they literally stopped replying.
I got my refund a few days later but jesus wept.. they just cba replying... if you even get a reply.

I replaced the order on the 3rd for delivery.
Website says delivery is 5:95 and 2-3 working days.
Its been 5 working days and the order is still in 'picking'.

Looks like another Irish business that cba to sort themselves out. Probably have a handful of people handling customer service.. put in the bare minimum effort and pay them nothing

I'll find somewhere else to buy my items from and just get another refund from these time wasters

Don’t order online!! I made an order for a bbq 3 weeks ago and still no sign of it or update about it. The customer service is impossible to get a hold of. They ask you to fill out a form online but they don’t respond. The staff in store refuse to help if it’s an online order. Absolute disgrace.