wodar.com Arvostelua 

Sent a faulty tap.

Attempted multiple times to arrange collection for refund but no success as of yet. Called today to be told they can’t support with returns and to keep emailing.

Update from 20th March - following my negative review on here, they’ve eventually responded to the emails sent last week. Wodar have requested photos to ensure the product is in a resellable condition, despite being notified this is a faulty item. We are yet to have a confirmed date of collection for the item.

Considering the price of some items provided by this company, I would really reconsider if you are thinking of buying from them.

Spent £350 on a tap that no one can fit.

I've been back and forth with customer service so many times that I've had to ask for a full replacement. My original tap was sent with fittings that look nothing like the diagram in the installation guide, and would not fit together. They then sent me the missing thread tube, but alas, now the other parts have nothing for the thread to fit into, and no other standard plumbing parts will fit onto this thread.

I am so frustrated, I wish I'd never bought this.

I will happily amend my review if Wodar can make this right ASAP.

I have just installed a wodar boiling tap kit it’s not the worst I’ve installed but also not the best. A couple of constructive criticisms
1, plastic nut for tightening the tap to the sink doesn’t allow for being tightened correctly
I used a massive set of grips and it still moves this design needs looking at
2, the filter is quite poor quality light and flimsy plastic on
3, this appears to be a sequential type tap so if you want normal hot water it’s full blast or nothing
It appears to be half the price of some others so overall not bad value

After reading some reviews we were a little worried about the service, however I think the service is better than most online companies! We had an instant response on live chat… from a human! We emailed a question and got a response.. from another human.. We then placed the order and got the Design+ 4 in 1 next day as promised! The product is well made and looks great! Nice to do business with some humans and a young British company too! Well done Wodar!

Our new Wodar tap is stunning!! We love it! So easy to use and no more kettle! Thanks for the super fast delivery and free filter! Great service!

I had issues with the tap including a spray-like flow from the boiling/filtered water, the tap dripped when the water boiled and the boiling/filtered water would run on for ages when stopped. I found the technical support poor, they took ages to respond, if at all, didn't offer a replacement to see if that addressed the issue (making me think these were common, unresolvable issues) attempts to escalate my issue failed as no one got back to me. I ended up asking for a refund, had to chase the reimbursement. Initial conversations with customer service were polite but ammounted to very little. A poor product backed by poor customer service.

My order supposed to be with me in 24hrs. Four days passed but there is no updates of dispatch. The phone number not working. The live chat not responding. I’m not sure what to do next. Sent them an email to remind them of the order.

Tap developed a slight drip. Tank replaced without hesitation!

Thanks to Jonny for all the help.

Thank you to the Wodar customer services team, especially Sarah for helping us with our enquiry and choosing a tap. We had a long live chat conversation which allowed us to make a clear decision and they also added a free filter! Thanks Wodar!

Dangerous Product – Avoid This Company at All Costs!

I had an awful experience with this company and their boiling water tap. The first tap they sent was dangerously faulty and randomly dispensed boiling water, resulting in me burning my hands. Their customer service and director showed zero concern for my safety or any empathy towards the burn.

It took months of back and forth over email (since they only provide a phone number for sales, not support) to get a second tap sent out. Before agreeing to replace it, they kept asking my plumbers to carry out troubleshooting at my expense, rather than taking responsibility for their faulty product. I worked with them to try and resolve these issues, but I had to repeat myself multiple times to get anyone at their company to listen and respond.

When the second tap arrived, it was used, full of water, and open—clear evidence it had already been installed elsewhere. It didn’t work at all. They didn’t even question this and immediately sent a third tap, which thankfully works fine and doesn't have the same issues as the first. I did eventually receive a full refund, but the entire process was beyond frustrating and has caused me months of wasted time and money. I wish I had just kept my old tap instead of going through this stress.

They claim the water reaches 98°C, but it loses about 6°C on the way out, meaning you don’t actually get proper boiling water. Because of this, I rebought a kettle for safety and convenience, as I no longer trust the tap.

The washers and seals provided are made of rubber, which partially melted, causing boiling water to leak out all over the boiler unit, next to my electrics. Thank god I was home at the time. This prompted another urgent plumber callout, and the washers had to be replaced with something safer. I have no confidence this tap will last long, and I can’t imagine the accidents this could cause if I had young children around.

My plumbers had to come out eight times in total, costing me a fortune, which Wodar refused to contribute to. They also tried to shift blame onto me for damage to the returned products, claiming they couldn’t resell them—which shows they are selling faulty taps but claiming they are brand new. I returned the two faulty taps in the boxes they came in, and I feel this was a ploy on their side to shift blame.

I am now escalating this matter due to the serious safety risks posed by their products.

Avoid this company at all costs—unsafe products, misleading claims, and terrible customer service.

We’re really pleased with our Wodar boiling hot water tap. It’s so convenient having instant hot water, and we’ve quickly gotten used to not needing a kettle anymore. We did have a couple of minor leaks, but Wodar’s customer service was very helpful and resolved the issues quickly. Overall, we’re happy with the product and wouldn’t hesitate to recommend it.

Thank you Wodar customer services for sorting out our initial issues with our tap. Great product and customer services in the end! 😊

Amazing product… delivery let us down.. 3 week wait due to out of stocks.. When it arrived we were super happy! Thank you Wodar!

Great company, beautiful tap with quality packaging! good communication helped me with a pre order… one thing I would say is that when items are preorder I missed it due to small text and didn’t realise and then wondered where my order was and had to wait 7 weeks for it however this would have helped if an alert box was raised at checkout to inform me before payment. Well worth the wait though ❤️

We didn’t end up keeping our Wodar tap in the end, which was a shame.. the colour didn’t quite match our kitchen.. but.. the returns and refund was easy! Went online, submitted the images, got sent a free return label.. 3 days later I had my refund in the bank. This is a lot quicker than some of the larger companies out there! Maybe Q****** should perhaps take a note of this.. Well done Wodar!

Our friends put us in touch with Wodar for a standard kitchen tap. We loved the design of the Wodar compared to the others on the market. Nice knurled finish on the tap and spray function, it looks the business! Great product!

Free filter and an image of our new kitchen for a fair review! No problem! Happy days! Easy.. absolutely great product for the price, we love our Wodar hot water tap! Highly recommended!

Amazing colour match for our recent purchase of a Wodar brushed brass tap and undermount stainless steel sink! Cant wait for the soap dispensers to be launched in the year.. thanks to the customer services team for the quick responses and help with the sink.

Great product, fast delivery, well priced..

My partner and I recently bought a Holborn Aged brass for our new kitchen. We did see similar styles on other websites but Wodars Holborn is a little bit better looking, more traditional, and comes with a choice of white and black handles in the box which can be easily swapped! The aged brass is also unique to Wodar and a really stunning finish! We are just a bit gutted we are too soon for the matching sinks that are being launched later this year! Thanks Wodar, looks great!