wmpfonline.com Arvostelua 

Started the process for getting an early retirement quote in September 2024. Was told should be sorted by Christmas. Chased in December, was told previous employer had not filled out a leavers form correctly. I got that sorted myself same day, waited again, chased again in January, raised a formal complaint. Eventually got an aggregation decision form which I returned same day, rung to confirm they received, waited again, got a response start of March that I would receive my pension quote "shortly". Tried to chase again today by phone, but their phone system is down. As others have done or are doing, I am now looking into making a complaint to the banking ombudsman and local MP. As others have said, this has been going on for years and no one seems to have been held to account.

I have had yet another conversation with WMPF. Didn't think things could get any worse with them. I waited 40 mins for call to be answered. I asked about changing to a drawdown pension and told NO because I have been drawing my pension since 2014. I took it early due to ill health. To be told that I could not up my monthly amount. The worse being that my children on my death will not receive 1p after my death as I have not died within the 10 years from first drawing my pension.
So paying in to my pension all those years, can not ever remember being told this and the fact that it will go into a melting pot. Was told well you will be paid your monthly amount for life. My reply then least hope I live a long life. What is in my pot is an awful lot of money. I am fuming to say the least, feel like I've been had. Surely at this time of life, I'm 67 that all my pot would make like so much better than it is now.
How can this be legal!!!

SAV

I retired on 31 August 2024, over 6 months later I still haven’t received a penny of my pension from WMPF. All you get is polite stonewalling and excuses on the phone while the bills pile up. No fast-tracking for difficult/delayed cases, and no system of interim hardship payments for those facing WMPF’s egregious delays - while they fail to effectively chase employers for information and allow themselves weeks to bother processing forms. A formal complaint just got me two pages of weak excuses and corporate doublespeak. Dealing with them is disempowering, de-humanizing, soul-destroying. They’ve ruined the first six months of my retirement.

WMPF are an absolute joke, I retired in September 2024 (my paperwork was submitted in August 2024) 6 months later I was still with no payment of my lump sum or my monthly pension. They kept giving excuse after excuse for not paying me, in the end I had to complain to my MP who was fantastic & finally after his input I got my lump sum (I am still awaiting my AVC payment even though they knew about that too) I am yet to receive my first monthly payment in March 2025! It has been the most stressful time of my life, bills still need paying, how are you supposed to do that with no income? It’s about time they became accountable for their actions

I have been waiting for a commutation since February 2024.still waiting...really stressed about not receiving any funds ...just keep saying its with the operations team...disgusting service ..causing a lot of anxiety now ..a year and still nothing !!

Stop telling lies to the members. If you have a tranfer in or transfer out you will be waiting for years as they are not looking at any of them due to the computer system. It's taking years for deaths payments. I have been informed by a previous employer of WMPF and the staff are being abused daily by angry members, which is expected, but get no support from the three mangers and three team leaders. To many cooks and none of them have a clue what they are doing.
The customer service staff have asked for realistic timescales. The newsletter is a lie. Most of the staff are seeking another jobs as they are so stressed dealing with angry customers daily. One Customer service officer was pushed out she had too much time off due to mental health, was having panic attacks while speaking to angry customers and was told by a manager is this job for you no support at all. If your face fits you will be find, there is a mean girl mentally there.There is hardly any staff left, new staff last two weeks and the training is rubbish.

Unpleasant Experience.
Beware of this pension provider and get your money out as soon as you can. I have been trying to transfer my pension for a number of years and they block me at every turn. Like everyone else who has written about West Midlands Pensions Fund my experience with them has been horrendous. Their promises fell flat, customer service is nonexistent, and withdrawals are a nightmare.  I'm putting more of my funds to Morewins. Great one so far with my friends also.

My brother passed away over a year ago. I am dealing with his estate. The only contact I have had from them is when I email them. The reply is always the same, we are dealing with your case. Dreadful service

Impossible to contact on the telephone, and tried on the internet but they just gave me a load of technical hoops to jump through to get onto a portal or such like, I'm 73 and don't know how to do this type of stuff I only wanted to change my pension preference for when I pass away, terrible service!

Disgusting sent paperwork back to get payment of pension just get fobbed of carnt give payment date got to wait for a letter then get told it could go in account get letter after never have manager to speak to and carnt put u through to payment department do they think we're stupid my husband is out of work but they don't care

I am among a lot of people who are fed up to the teeth with the WMPF I have worked all my life and expected a better service than we are getting I keep getting told they have a queuing system. I went over to the Main Office in Wolverhampton it's really posh the staff were about to have Cake and Coffee I'm wondering wether it's where the money is being spent anyway my friend who is also waiting now for 10 months I'm nearly 5 months it's absolutely disgusting how we are being treated.

I retired in October and am still awaiting a retirement quote. I have had no income for almost 4 months and the only response is that they are sorry and will deal with me asap. An official complaint has not been replied to after 35 days and I have no ideal when I will get any money, or how much. How are people meant to manage with no income!!!

My wife passed away three months ago and I notified WMPF immediately. Pension payments stopped but they cannot give me a date when my widowers pension and death benefits will be paid. All I keep getting is apologies. I need action. Dreadful service causing me more stress at a very painful time

**I was unable to give a zero rating**

Still waiting for my 2024 annual pension statement, I have contacted WMPF numerous times still no statement. The management of WMPF needs to be handed over to someone else as the current management clearly can not cope.

Mr Killeen, I have been waiting for an annual statement for the last 4 months now! Keep getting fobbed off on the phone that they haven’t been able to calculate it yet. They have admitted to me that the system didn’t provide the quotation but no priority to get my statement out to me. Can someone please contact me and prioritise my statement.

Still awaiting the update that you are supposed to be supplying..nearly a month and nothing but radio silence.

Appalling. That is the only word to describe the management of this fund. I beginning to wonder if perhaps they are in financial difficulties and we will soon be told the fund has gone bust because they are incapable of managing it and seem completely unable to respond or answer questions. We get the same responses over and over, you’re in a queue and we will get around to it!
I would like to get around to retiring one day soon but I can’t due to the chaos imposed by the people managing my own money! I will try my MP now as the fund and ombudsman are completely useless.

I have being trying to get my forecast since June so I can retire next month. I get the normal lackluster response - we have a new system and there is a back log, we are unable to give you any timeline for this. I said I want to retire mid december - we aim to have your figures in the New Year. The is no sense of urgency. No one is being held to account either. The Ombudsman was not interested. I have now passed this shambles onto my MP.

Case : 10474481

if payment is not made by the 25/11/24
i will be taking legal action & informing the local MP
i have filled a complaint with the ombudsman case
73286

emails being ignored by WMPF and the ceo Rachel Brothwood
when they do respond its pure basic b*lls*it
after dozens of phonecalls and emails all paperwork is there and sorted but im now JUST IN THE QUEUE as a non-priority WTF they wont give a timescale has been over 17 months now

What an absolute joke!! Been requesting my 2024 Deferred Benefit Statement since the end of August 2024. Numerous emails back and forth and they still can’t provide me with a reason why they cannot provide it!
Surely it can’t be that difficult to provide a statement!?!