wmpfonline.com Arvostelua 

I had the foresight to consider my options before I was ready to retire.

Nobody in my workplace knew anything, so I booked to go on a workshop. This was so helpful and gave me lots of ideas to consider. I then opted for a one-to-one with an advisor and this was the best thing I ever did!

Emily Berry was warm, knowledgeable and understanding. She then guided me through the process offering reassurance and chasing issues on my behalf.

There was a month’s delay in me receiving my pension due to communication issues between Capita, BCC and WMPF.

I found the Portal very hard to navigate and Emily helped me with this too.

Why is my pension taking so long !
My forms were submitted 30.7.26 , nothing ! Have complained , got our MP involved , endless phone calls nothing . The girls on the phones try their best for me as I am also a carer & they understand my situation but still nothing gets resolved despite their efforts.
For the past 3 weeks its been with the "technical department ".
In this day & age of computers why is it taking so long ! All I want is my figures & when I will receive my pension !
No apologies off WMPF the service is dreadful !

Received one annual statement in 5 years. You ring them you are on hold 3 hours, and they still don't answer the phone. You message them through the portal it takes them 2 months to reply. I would love to know who recruits the people that work there. Absolutely disgraceful customer service, its just appalling!!! How you are supposed to get answers that you need, think I will have to drive to the building!!

Can't give a 0 rating along with all reviewers here. I haven't had an up to date statement since 31.03.2014! Raised countless cases with them. Not resolved. Got married, changed my status, kept my maiden name, stated that my name had NOT changed ....Yep, as you have already guessed, they changed my name! It's like your bank suddenly changing your name, again, raised a case with them, had to send my marriage certificate, they apologised ....... still didn't change it back. As for the "latest" statement, i noticed a footnote stating "The statement provided is for guidance only and should not be relied on without establishing the accuracy of the
information contained therein, when making a decision to retire. In that circumstance you should obtain the necessary
details from your employer's personnel or pensions department" ..... When you get your bank statement with your wages going in do they leave the amount blank and tell you to ask your employer to fill the blank in? WMPF receive YOUR money, why the hell can't they give you an up to date statement
on how much they received, how it is invested and how much interest it has achieved? TWELVE YEARS NO UPDATE on what money they got from you!!! ...... I'm thinking who's going to play me in the ITV Pension Scandal drama?

Excellent service-last day of employment at LA was 21st April, 2026. Sent in paper forms RB1 and RB1(D) and electronic versions by 1st April and 27th April respectivly. Interim pension payment recieved 8th May, lump sum 12th May. Fast, friendly and efficient service by Sandwell and WMPF pension bods, thanks!
Cheers, Peter.

I wanted to transfer my pension to a drawdown with another company due to not being able to take more from my pension. I was told if my pension was 30 grand or less I could, more than that amount it can not be taken or transferred. Was told I would not be able to access anymore due to having my main payout over 10 yrs ago. I also said that I want to change the details of family member who would receive payment on my death. Was told that if I had died within 10 yrs of first payment I could however after that time no benefices would receive any of my pension. So the large amount of pension would be kept by WMPF on my death. I feel like I have been cheated out of the money that I have worked hard to put in. Just hope I live to 100 to try and get what they hold in tiny monthly payments.

Enough is enough with Wolverhampton City Council managing the pension scheme. The Director needs to take some responsibility or be sacked on the basis of incompetence.

The processing time for my potential spousal benefits has now stretched to 5 months. I informed the fund I was in financial difficulty and was completely ignored. A follow-up email to the fund requesting a possible date for any information even an estimate was answered in a rude and officious manner. Basically I was told to stop bothering them as it would not speed up the process. I will be replying to this email as this is not satisfactory and will request details of the relevant complaints procedure.

Waiting for months for an estimate. I submitted a formal complaint to WMPF I’m but still waiting for a response. I believe the ombudsman/government needs to take action.

Alan Rainey

The very worst service I have ever received from ANY company. I've been waiting over four months for my pension and lump sum to be paid. I've sent email after email, phoned them over and over, raised an official complaint - everything has been completely ignored. Its as if I don't exist!
There's no communication from the company at all, the only time I get any information is when I phone to chase the progress of my case, which I've done numerous times. But the staff answering the phones cant give me any detailed information, cant tell me how much longer I'm going to have to wait, basically cant do anything to get things moving. I've contacted my local MP, been in touch with the Ombudsman , nothing seems to work. In the meantime I have no income at all and am living off savings I had not intended to touch. Its absolutely appalling. How can an organization trusted to pay the pensions of individuals be so badly run, so poorly organized, so completely indifferent and seemingly oblivious to the hardship and distress they are causing and be allowed to get away with it?
I have never encountered a service as bad as this one!

I’ve been waiting 6 months for my pension including a lump sum. I’ve completed every form, requested an appointment, sent a formal complaint which have all been ignored. I’ll try the financial ombudsman now. The worst service I have ever received!
Update it’s now been 8 months and after a complaint to the assistant director and support from my MP I have been promised my pension and lump sum within a week. Let’s see. Go to your MP.

I been trying to get my deferred pension since may but was told I can’t have it because Iam in the same employment . But I am not because I work as a different roll know but they still go I need to leave that employment . So I asked if I leave that employment how much money will I get a month £157 a month that’s all what a joke

Terrible company, useless it needs to be replaced and senior management held to account. A night mare to deal with. It needs investigating.

I suspect this pension fund do not have the funds and will be insolvent pretty soon

I have been waiting 1 year for a pension after being made redundant .
The service is appalling . 2 weeks ago I was told it was ‘in payment ‘ but nothing is paid . I rang yesterday and was left on hold for 30 mins and then cut off .
I had a more helpful lady today but my money has still not been paid .
The CEO and all management need to be sacked and replaced with staff that can actually do the job .
However , that doesn’t help those of us waiting .

I think you can see from all of the other responses that this pension fund is shocking, they simply reply to on line queries with it is being looked into & case closed with no answers, when you phone they say we have no dates for resolving queries due to an issue 2 years ago with the IT system.!!!!
How this has not been flagged on TV as a scandal is beyond me as they literally just ignore you.
Good luck to anyone retiring soon

Very poor. Trying to get a refund of LGPS. This has been going on now for several months and there is still no sign of it being processed.
You can’t ring them from a mobile phone. If you try choosing either option 1 or 2 you just get a message saying the option has not been registered. Useless.

completed options pack & submitted expecting pension payments including lump sum from my AVC's
3 months after my retirement - NOTHING
same as other reviewers - their team are working on it & will notify me as and when they have my payment date
ARE THERE ACTUALLY ANY TEAM WORKING AT W.M.P.

Based on my experience as someone who was 'dismissed' on tier 1 ill-health retirement, I can only give a score of 1. The system doesn't allow a lower score or rating than that. Yes, it shouldn't have taken months and lots of complaining to see some action as someone with advanced cancer, but then it shouldn't take months on end for any of us, as the vast majority of us have no other income and still have bills to pay. The utter farce that has ensued since the heralded 'new' software came in nearly two years ago just beggars belief. While it's beyond poor that we are just expected to wait for months on end, it isn't helpful at all that the powers that be keep repeating a mantra of an improving picture. When you provide an absolutely appalling service and make it slightly less appalling, it is still an appalling service. But worry not, WMPFS is apparently in regular contact. Not my experience. I wonder if they know Doris Stokes is dead as it feels a little like there's some reliance on forces other than emails and phone calls to give real and meaningful updates. It's been a vile experience for me, and no doubt for hundreds and probably thousands of others given the size of the Pension Scheme. It can't be pleasant being a worker ant there either, knowing you're being set up to fail. There seems to be no rhyme or reason either. I heard a few days ago of a friend of a friend who got his payments started two weeks after retiring very recently and today I heard from someone who is finally anticipating death in service payment for their spouse five months on. The payment won't ease the grief of course, but having some financial security when managing your own grief and trying to do your best for your young children is the very least we can reasonably expect. Despite my disappointment in the service I've witnessed, I would still encourage younger people to sign up to a decent pension scheme (and WMPFS does seem robust financially), but for them and others, it wouldn't hurt to squirrel away enough money to tide you over for six months or more in case some idiots sanction another crappy untested software system. I hope I'm wrong, but I can't help feeling that this shit-show is just giving the government the green light to swoop in.

Boycott this company. The owners are ardent fox hunting supporters. The 'sport' of low-life inbreds