Wickes - Warrington Arvostelua 

Anywhere but Wickes!
I recently bought my bathroom suite from Wickes. I knew it was overpriced but it seemed convenient and I was told everything would be sorted by them with all work guaranteed.
Maybe I’m gullible but I believed them.
I knew I’d messed up when the bathroom fitter left the job halfway through, leaving us with no toilet and nowhere to shower. Apparently, it was an issue with pay between Wickes and the fitter but it was me and the kids who suffered. After a week of silence, they found another fitter to compete the work.
We’ve now developed a leak from the shower which Wickes say is not covered under their guarantee.
This great company who told me everything was guaranteed for 5 years!!
My advice would be to find your own bathroom fitter first and ask them for recommendations as to where to buy your suite.
It would be much cheaper and personal. That’s exactly what I’ll be doing when I inevitably have to buy again.
Please don’t let Wickes rob you of your hard earned money.
I rarely write a review and only do so when I feel robbed and totally wronged.
Beware of the smiles and empty promises.

Hope this helps.

Colin.

Customer service in this store is always excellent, from helping you to finding the item you are looking for to placing an order for delivery, particular mention to Julie for organising speedy delivery for us, and her helpful colleague (can't remember his name, sorry). I also like being able to check stock before I go to the store.

We would like to say a huge thank you to the amazing team at Wickes for their outstanding customer service and generosity. The staff went above and beyond to support our local charity by donating materials that helped us create a wonderful playroom for women and children affected by domestic abuse.

Their kindness, professionalism, and commitment to helping the local community have made a real difference. Thanks to their support, we have been able to provide a safe, welcoming, and enjoyable space where children can play and begin to feel at home again during difficult times.

We are incredibly grateful for their support and would highly recommend Wickes for both their excellent service and their dedication to giving back to the community.

Your staff namely Will is an absolute credit to you I only came in for a tap ! I walked out with plans for a kitchen which I am coming back to book in with Will, he is superb at his job and knew what I wanted before I did. Well done Will you are great, you offer super service.

We had an amazing experience with Shaun, he came to measure our kitchen and designed it for us too! We are so pleased with the design and now awaiting delivery. He payed attention to detail and was very helpful!

Visited the Warrington centre store on 11.05.26 for a new loo seat £26.00 for my poorly OAP mum. I was in a rush and had no idea what I was doing and the male store assistant on the till was so very polite and explanatory he really helped me out. Well done Wickes. The loo seat is fitted same day by me! Thank you so much and keep the good work up.

Quick to book a home visit and on time on the day. Professional assessment of our needs and follow-up in store already booked for tomorrow.

I have just received an email saying ‘Thank you for attending an appointment with us’ when nobody turned up to our home measure.

I called the branch after no show and they claimed straight away they had already been and no one answered the door, my partner was waiting in the front room and we have a camera… so the person lied.

I was then told they would have a chat with the rep who claimed to have knocked on my door as he had just got back to the store, somehow he was there only 10 minutes after our agreed appointment.

I have heard nothing back other than your inaccurate email.

Chris was amazing! What a genuinely, lovely bloke! He had so much enthusiasm for the job, and really put us at ease with the decision making and looking at our options. Blew the other kitchen suppliers out of the water, thanks Chris x

I was very pleased with the service I received from Wickes, Shaun came to my home and helped me choose a new bathroom. It wasn't long after he left he sent me a design of a bathroom, which I really liked. When I went to Wickes the week after he was very friendly and helpful,I chose the bathroom which Shaun had designed. I would really recommend Wickes if you're looking for a new bathroom.

A big thank you to our local Warrington store for their very generous donation of tools to help the volunteers look after a local park.

Shaun was fantastic we told him what we wanted and we were able to get it very professional s d very helpful

My mum’s (Muriel Hackett) Kitchen is great but the ceramic sink wouldn’t fit with the sink drawer unit. Told we could refund the sink but we are still waiting for the refund almost three months later. Cannot contact the warranty department and customer service directs to emails that state reply in 72 hours but no reply even checking junk mail. Phone lines come to a dead end and empress cannot help!!!??

Went into our local Wickes to look at wallpaper,a came out with a £20K+ kitchen instead!! Great advice and service from Shaun M, honest and straight forward views, corrected a few bad ideas about kitchen layout. Great designer.

Applied for support from the Wickes Community Grant, received a response within days. The items were then paid for in store and delivered to school, all costs fully covered. Excellent service

Shaun Mcloughlin was extremely helpful whilst I went into the store looking at kitchen’s.
He introduced himself and showed me different kitchen’s and worktops to go with my kitchen.
Excellent customer service and wasn’t pushy .. He knows his job and is very friendly…Fully recommend him people I know .

I would like to thank Wickes Community Programme for supporting our students with materials.
Especially thanks to the staff at the Warrington branch who have gone the extra mile, myself and my students really appreciate their support.

We met Shaun today to discuss a new kitchen. He couldn't have been more helpful, informative and knowledgeable. Incredibly friendly and honest. Couldn't have asked for a better service.

I am currently trying to get Wickes to resolve all the issues with the kitchen l trusted this retailer to supply and fit for me. I ordered the kitchen beginning of September, it is December and my kitchen was finally finished Friday 28th Nov. The fitter has been unreliable and damage was caused to my newly decorated kitchen when the fitter returned. When the kitchen was planned l have ended up with extra pieces costing me £417 that l am being refused a refund for and have been told to scrap these items in the HIPPO bags which contain my old kitchen and are still covering my back garden, making it impossible for me to get to my garage. I have never experienced such poor customer service. Do not use Wickes recommended installers. The kitchens are nice but the customer service and reliability is appalling.

A huge thank you to Mark Theis and the team at Wickes Warrington for their generous donation to our school sensory garden.
It means so much that local stores support local charities within the community.
Mark was so friendly and helpful. Thank you so much.