Wickes - Wallsend Arvostelua 

I was in the Wallsend store last week, and a kind girl called megan at the service desk helped me sort out my trade account. I visit the store regularly and she is always welcoming and every time is ready to help customers no matter how busy the store is. She has amazing customer service.

Jordan, the store manager went out of his way to get the tiles we needed. They were discontinued so he collected them from a different store so we could collect them from our local store. He even helped us get them into our car. Amazing service.

Company assured us kitchen would be fitted within a week. It's a very small kitchen and used by a family of 5.

Within a couple of days expressed concern at slow progress and the installer hardly being at the property. We were told the person they employed was nothing to do with them and could work as little as they liked.

The one week job took four weeks in the end. That's no cooker, no sink, no washer for almost a month instead of 5 days with three children in the house.

We were also invoiced for multiple items at the end covered in the installation paid for through Wickes.

The installer started demanding final payment before completion of work and we were harassed with calls and messages for days before work was completed.

Damage was caused to other parts of the property over the four weeks.

Made a formal complaint at end of process and customer service has been disgusting. Promised to help once signed off as completed, but have been waved off with Wickes is not interested in how long it's taken or the damage caused or unnecessary expenses caused by lack of work being carried out.

Been to wicks wallsend today for some plumbing advice I’ve been there a few times but there was one lady there who went above and beyond to help me today I found they had everything I needed and it wasn’t a problem for her to get them and explain the ins and outs of the things I needed I left feeling very happy and positive to the fact I didn’t have to go to other shops for the rest of the things I needed

10/10 service. Staff were great & Manager was very helpful !

Had our kitchen designed by Mark in the Wallsend store today. He was very friendly and knowledgeable. No pushy sales tactics or trying to upsell. He was very patient with ideas and changes we had, and nothing was to much trouble. 5*

We’ve been thoroughly disappointed with the level of customer service we’ve received from Wickes.

We had our bathroom designed and installed, and while the initial process included the usual minor snags, things took a turn a few months after completion. Within 2–3 months, two of the taps began to tarnish quite badly. Wickes acknowledged the issue and agreed to replace them — but that was over eight months ago. Since then, we’ve sent countless follow-up emails, which haven’t resulted in the taps being replaced.

Despite having a warranty in place, it seems to offer little to no reassurance.

What should have been a source of enjoyment — a brand-new bathroom that came at a considerable cost — has become a frustrating and drawn-out ordeal. Instead of appreciating the space, we’re left dealing with ongoing customer service issues.

At this point, it seems we may need to escalate the matter or raise a formal dispute just to receive the basic support we expected from the start.

If we had the chance to do it all over again, we would not choose Wickes

Following the response from Wickes to this post there has still been no action or response.

I just want to say a huge thank you to Andreas. I couldn’t recommend enough, after being pointed in he’s direction I can certainly confirm he is someone who has an eye for detail and impeccable design, no job was too big especially with our ideas/plans. Years of knowledge and with a few hours our whole experience of designing our dream kitchen has been effortless. Plenty tips along the way and most of all the honesty, I felt it was our choices and no forced actions.
I was slightly apprehensive about going along to the appointment, not for any other reason than a bad experience prior but we have left feeling beyond excited.
Thank you for your patience, 10/10 service!!

I have bought 3 kitchens recently from Wickes and Andreas has designed them all. He is a brilliant designer and is also very friendly and patient and made the whole process very enjoyable. He has lots of good ideas and suggestions to ensure that we got the best kitchens we possibly could. The kitchens were all totally different - rental property/office / luxury for family home and Andreas was able to understand our vision and ensure we got the best possible kitchens for the best value. I wouldn’t go to a different kitchen designer / supplier now as also wickes has extensive choice and great quality products as well as a first class designer with Andreas

Really supportive team to complete our project. Staff in store gave great advice helping to turn our vision into a reality. The contractors who they commissioned to complete the project were efficient, helpful and got the job done.

Visited the Wallsend shop to look at replacing kitchen doors on existing kitchen. Whilst me and my partner looked on showrooms we were met by a young gentleman (Jordan). He explained the Wickes doors wouldn’t fit my existing cupboards and instead began to show me a new navy blue kitchen that had just been installed. Within ten minutes he had priced up how much it would cost me and explained benefits etc. it was over my budget of £1000 but I will be back to see Jordan later this year once we’ve saved up enough to buy it. All round great customer service!

Great service from Terri .

Ive been using the Wallsend shop for a number of years now and the guys are so helpful, even online shopping is no problem for them

We’ve recently had a bathroom refitted by Wickes. The instore service has been faultless from the design process working with Andreas to create our ideal bathroom to choosing tiles etc. We’ve had support from a number of staff who’ve been nothing but helpful. The bathroom is beyond what we imagined - in fact a friend described it as like a luxury hotel bathroom! I’d definitely recommend using this store for design work for bathrooms. Next stop, the kitchen… after a bit of saving!

I was recently at you North Shields store shopping for Gardening tools, Having chosen two items I met Nicola at the till who informed me that you had a pack on offer which would save me money, She then searched the warehouse until she found one which allowed me to purchase another item as they were being donated to a Ukrainian family. This is brilliant Customer service
She above and beyond I will sing her praises and Wickes to everyone I know we bought a Kitchen Two year ago and Sam was brilliant also.
Wickes are the Store for me
Thank you Nicola and Sam

Andreas helped us redesign our bathroom and order all of the correct items. He was very helpful.
Wickes had organised a great team of lads called MDS Plumbing to come and do the installation. The lads were very professional and communicative. We were so impressed with the finishing touches and quality workmanship that we've asked them back to do other plumbing works in my property.
After the works were completed Wickes were very helpful in taking back and refunding any excess tiles that were ordered and ensured we were happy with their service.

Awful awful service. Placed order in April 2024, promised a so call "project manager" never to be seen or heard. Fitting date 23rd September 24, it is now nearly March 25 and no cooker merely a makeshift temporary hob plugged in on an extension lead 3 pin plug in the space where our double range cooker was planned. On the day of fitting we had no kitchen and after a day off work visiting the store as phone calls were ignored was informed our "project manager" had gone on long term sick and our kitchen had not been ordered. The doors are mis-aligned starting to warp and it was NOT the basic value range kitchen. Lots of other issues and 4 emails later starting from November to now and NOT a single response. Our kitchen designer avoids phone calls too. We have finally sent an email saying we are cancelling and want the kitchen fully removed so we can start afresh with a professional company!

The company they brought in for the fitting were really professional and the finish is great.
All of the parts and units provided are holding up nicely and look good.

I got my kitchen through Wickes while renovating a house. From my first appointment with Andreas Hooper to the finish it was so simple and easy. Andreas really listened to me and had so many more ideas that I didn’t think about he advised myself on a lot. Before my first appointment with him I had quite a few appointments with other numerous kitchen companies and I always walked away feeling stressed, confused and overwhelmed whereas with Andreas I felt positive and I had confidence in him. He is an amazing designer and Wickes should be proud to have him.
The whole process from start to finish has been so easy and stress free. The installers were absolutely amazing too and honestly both Andreas and the installers have nailed it perfectly and the amount of compliments I get on the kitchen is more of a bonus!
A huge thank you again!

Bought a kitchen for £20k from Wickes. Never properly installed, signed off with agreed snag list and still no resolution after 12months. The quality is OK if you are happy with light coming through joints. They can’t even install an extractor correctly. We have been ignored for a long time now. Not professional. If you want a kitchen, please go elsewhere.