Wickes - Swindon Arvostelua 

Tried returning a door frame to Swindon branch. Packaging was damaged but exactly as supplied by another Wickes. They refused to take it back even though it was clear so see that the product was intact and in good order. When I think of the amount of money and kitchens I have bought in the past, this seems unreasonable. I was not happy and will now go to an alternative store.

Exceptional service from Simon Whitaker (Swindon sore) was with us throughout our kitchen renovation from planning to queries and problems. You'll always have a few things go wrong when ordering a whole kitchen! But the speed and resolution of issues was 2nd to none. The products we have bought are of a good quality and sturdy would have no hesitation in recommending a wickes kitchen!
We are Wickes peacock proud! 😁

I would like to commend Ian for going above and beyond the call of duty when assisting me.
After a very upsetting experience at the Oxford store, I called customer service feeling extremely frustrated, and I must admit that I was quite short with Ian. Despite this, he remained helpful and professional throughout the conversation.
What particularly impressed me was that Ian physically went to check whether the item I wanted was actually in stock, rather than simply relying on the system. This extra effort was greatly appreciated and demonstrated a level of customer service that is sadly quite rare.
Ian is a credit to your organisation, and I would like his efforts to be recognised. Thank you, Ian, for going the extra mile to help me.

Melinda was extremely helpful and pleasant on my recent trip.
Made me feel very welcome with her warm chatty nature.

I almost can't believe I am writing a great review of Wickes due to a previous horrible experience with their bathrooms. However, I had no choice but to shop here again as nowhere else had what I needed!

I went into the Swindon store and couldn't find what I needed (heavy bags of sand) and Theo went out of his way to help me. He fetched the stock from the warehouse, brought it to my car, loaded it in and even ran back to the car once he realised i'd left my token in the trolly.

Most of all, he was kind and very polite. Thanks for the great service Theo.

Brilliant, fast service. Delightful delivery driver who put 6 heavy bags of bark exactly where we wanted them to be put. All part of the service!

Tony in the swindon branch was so helpful. He helped me find everything I needed. Pushed my trolly and lifted everything and also loaded into my car for me. He was very friendly and chatty which made everything easier as its nice to go shopping and have a friendly person to talk to. Nice one Tony. Thanks

My 89yr old Mum and I had the best possible experience of visitor service from Tony at your Swindon branch last week. He was knowledgable, patient, kind and extremely helpful, going the extra distance. He's a total asset to the company, please pass on our thanks for brilliant customer care.

This morning I went to wicks & I asked for an assistant to help find some specific wood pieces & got Tony.. he was so helpful & helped me identify the wood & then buy the nuts & bolts I needed.. Thankyou .

We had an issue with part of our order so I rang the Swindon store to speak to the sales consultant. Unfortunately she was on holiday but, as luck would have it, James Crouch answered the phone.
James was helpful but explained that he was about to go on holiday himself. He assured me that he would do his best to get things sorted before he left but, if he couldn’t, he would hand the problem to his manager. I asked him to do all he could for me and James came through. The replacement unit has been ordered and will be delivered to us early next week.
Thank you James for your excellent customer service and communication. I would like to give you 5 stars and an extra weeks holiday (if I could!).
Wickes Swindon - James Crouch is an absolute asset to your store.

Thank you to Tony who kindly helped me load a shed onto the trolly and helped me but it in the car, really friendly and helpful 😊

Millie was professional, friendly and explained everything clearly. She was not pushy and really listened to our requirements. Would highly recommend. She took her time and didn't rush us.

We met with Millie Clark at the Swindon store. She was absolutely brilliant. Very patient and explained different options for us. Would highly recommend this service and Millie specifically.

Millie was absolutely brilliant: very knowledgeable, friendly and very patient with us as we navigated through different styles for the kitchen. She listened to our need and desire as she designed the kitchen, which we really appreciated.

We can’t thank Millie enough for her exceptional service. Would highly recommend her!

Excellent guidance throughout the design process delivered with patience and care byJames Crouch. The customer service was exceptional.

We had a fantastic experience using Wickes Swindon to measure, plan and (soon) to install our first ever kitchen! Millie was so incredibly helpful the entire way through the process, explaining every aspect in detail and expertly dealing with the very challenging angles that our little old house threw at her.

We can’t thank Millie enough for her guidance and professionalism and would 100% recommend her when planning to update your kitchen! Thank you again :)

My nan went in to pick up some paint and she asked Tony for help, he went out to the warehouse to get the paint she wanted, he opened a till to serve her so that she didn’t have to queue and he even took the paint out to her car as she wouldn’t have been able to carry it on her own. He was a great help and went above and beyond to help!

Our kitchen project was challenging due to the fact there were no internal walls, but James Crouch came out to us twice to ensure that measurements were accurate and that everything we wanted would fit in. We scoured several places when it came to our new kitchen, but Wickes came out on top. This was mainly due to our dealings with James Crouch. Top bloke and extremely helpful.

When returned items which was aleady picked by delivery man 2 weeks before but had not got the refund money. At the counter in the Zipsy lane, Swindon Wickes Extra counter, I had a Greate Customer service from Miss Charlotte who made the whole experience smooth and stress-free. Thank you.

James was a fantastic consultant. So knowledgable and gave great advice too. He listened really well to what we wanted and changed things we changed our minds on quickly. I couldn’t have asked for better. I’d 100% recommend him.