Wickes - Derby Arvostelua 

Popped into Derby Wickes today to get some paint mixed and was served by a lovely young man called Marlon . He was really helpful , knowledgeable, friendly and polite and made a run of the mill visit a really pleasurable one - having been going to DIY stores for a long time and often being given really begrudging help from staff , this made a refreshing change . Thank you Marlon - the paint is great by the way !

Walked in with an old plumbing part that needed replacing. Staff member John was very knowledgeable and quick to advise the modern day replacement. He was very courteous. Absolutely perfect experience. Thank you John.

Every time I go in wickes Derby there is always someone knowledgable that can help.the till staff are very friendly and the floor staff really know their stuff.happy to shop here

Staff are always very friend, super helpful and everything is easy to find

Nessa is a gem!!!! Amazing at her job and she’s just a vibe!! Big ups my nessa ❤️

Lovely branch. I have been using Derby Wickes for years, they always help out when asked.

I was discriminated at wickes Derby and treated so badly at wickes Derby store.

I went into store at around 18:44pm date 10th April 2025. I approach the till and requested a refund for the tap and waste I bought on clearance on Sunday 6th April 2025. I returned it as it couldn't fit my tap at home.

There were two older ladies and a young woman who shouted and treated me so badly infront of my children and ask me to "get out of the store" and refused to refund me claiming because it's on clearance they don't want to refund me.

I asked them to show on where it is written that they can't refund me and they said they don't need to show me and will not listen to me.

They three women went ahead and said the refund is at managers discretion and she can choose who to refund and who not to refund. My response was this is discrimination against me.

I am so disappointed and very shaken about the situation. My kids who are only 7 and 8 where very scared about the whole situation while they all shouted at me.

For the past few months while doing my house renovation I have spend almost £5000 on wickes and this is the treatment I get. This can be confirmed with my email address.

NOTE WE ARE NOW 12 WEEKS INTO THE COMPLAINT, 11 EMAILS, MULTIPLE PHONE CALLS AND HOURS WASTED WITH NO RESPONSE OR CORRESPONDENCE FROM WICKES.

If you are thinking of using Wickes for your bathroom I would urge you to look elsewhere. The design consultant was great however aftercare and customer service is shocking. Our shower stopped working 4 days after completion. Customer service team are terrible - no one calls back when promised. Only spoke to our assigned contact once or twice as he is never there! Now on day 4 of no shower and no closer to any resolution. First option given was to fix it ourselves!! Turns out our installer was sacked after our job and they cannot get him to return to remedy the issue. Currently calling 4 times a day chasing updates as no one calls back. Each time raising we only have one bathroom and are without facilities. Billy from customer service told me we are fine as "we have a sink" and went on to tell me to wash my children in a sink. Remedial work will apparently take 30 days just to be assigned and today on a thursdau told nothing more they can do until Monday. Absolutely appauled at the 'service' from Wickes. Save yourself the stress and look elsewhere.

Amazing and quick response time from staff, super helpful and kind.

brilliant customer service, ellie and linda were really nice at the tills and helping me pick the right lengths of timber.

Courtney was extremely helpful when I needed advice about paint and made up emulsion and gloss with ease! Sorted! 🙏🏻☺️

Nessa was really helpful by fetching an item from the recent delivery that wasn't on the shelf and saved me having to come back another time.

I’m delighted with my Wickes kitchen that has recently been installed. From our first appointment, Tamsin was friendly, helpful and extremely knowledgable about the products. The whole process was seamless and stress-free from initial plans, ordering, redesigning and delivery-nothing was too much trouble. Thank you!

My worktops were initially left off the order for some reason. Once they were ordered i was advised they would be couriered to arrive monday 7th as the installer is already on site. I have been informed they are being delivered on 12th but the installer will be finished by then and wont be able to complete the install. The money i have spent and the service has not been the best experience.
It has been a complete mess as i am without a completed kitchen

Had trouble finding something in store even though it said was available to click and collect. BEV at the DERBY store was so helpful! Nothing was too much trouble! Absolute fantastic customer service! Thank you BEV!

We went to Wickes, initially, to purchase new kitchen cupboard doors. It became quickly apparent that this was going to be a fools errand and decided to renew the kitchen, the gas cooker needed to be upgraded to induction as we have solar panels fitted also. Steve Smith was helpful, knowledgeable and reassuring. His whole approach was to ensure we got exactly what we needed within the budget agreed.
the home survey was painless and Steve had some great ideas for maximising storage. The plan and CAD 3D drawings were shown to us two days later and we are in love with the design!!. The kitchen and fitting came within our budget and looks incredible. Now it is a case of waiting and counting the days until we can cook on our new hob!!! Thankyou Wickes, Thanks Steve.

Fantastic customer service. I am heavily pregnant and moving house, i was welcomed by a member of staff Marlon who answered all my questions and advised me on the best products to buy aswell as helping me to purchase them and get the heavy things to my car. Thank you!

Top service from Steve Smith.
Went to buy a bathroom, no pressure, lots of good advice and all very easy and mellow. Great shopping experience.

Hassan was very helpful in designing my bathroom, which was made my experience even better by being sent a fabulous installer by the name if Ashley who made sure everything was perfect. Am very happy ☺️ !!

Fantastic experience planning and designing our new kitchen. Can’t recommend highly enough. Efficient service. Thank you.