Wickes - Dartford Arvostelua 

My partner and I webt to visit B&Q Dartford a couple of times this week and recieved incrediblly poor service.
Wickes Dartdord was a completely different experience. The staff were friendly, available to hear our questions and very helpful in guiding us to the products we needed. The store was also far neater and easy to navigate.
This will definitely be our first port of call in the future.

This is the second install from Wickes Dartford.
We have already had a brilliant bathroom overhall which went very well and now it is the turn of the kitchen.
Again Karen at this store did a brilliant job of making our ideas work and she also made a few good suggestions which worked well.
We retained all but one appliance which we replaced through Wickes, a overhead cooker extractor AEG.
We kept the layout the same mostly because of the family we have and the need to keep things simple.
We really loved the worktops, minerva copper fleck and under mounted one and a half sink, Maris coffee.
The splash backs were matching to the worktops and we opted for premium interlocking flooring with underlay which is really good and works well day to day.
All the units were Tiverton Bone and went so well with the other choices.
Our boiler was boxed in to match cupboards
All walls were replastered.
The install was done by Kasey Sommerville who managed to add some brilliant finishing touches on site to aid the overall look.
Overall very happy with a kitchen that works well for our family day to day.

I contacted the Dartford store in relation to a total kitchen refurbishment and spoke to Karen. She arranged to visit our property and measured up and then we attended the store to discuss our options.
Karen was patient and spent a lot of time with us discussing our ideas and how they could improved and with her guidance we obtained a kitchen that exceeded our expectations
The kitchen was delivered on the agreed date and the delivery team took care and time to store it at our premises ready for the kitchen fitters to start work
Any questions or queries we had about the kitchen were answered quickly and professionally by Karen or the Customer Services team which led to a seamless and stress free process
We are delighted with the kitchen and would not hesitate to recommend Karen and Wickes if you are looking for any type of kitchen renovation

Great customer service ⭐️.A few days ago I was served at the till by Ayub who was also kind enough to help load all the stones I bought onto my car. 10/10 experience thank you 😁

Had a lovely customer service experience with Lauren

Staff very helpful, particularly Lauren. Good prices. Got everything I needed.
Thank you. 👍

Went to the Dartford branch for cobblestones for my garden. A member of staff called Frank was fantastic. He helped me load the bags on a trolley & came out to my car as they were really heavy. So grateful to Frank as it only took me 10 mins to get exactly what I wanted, thank you.

Always use the Dartford store and Matt always goes above and beyond. All of the staff and managers are very helpful and friendly so highly recommend this store

Always receive an excellent service from the staff at Dartford Wickes. On most visits I’ve already checked they have what I want in stock or they are always happy to suggest another store if it’s urgent!

Wonderful service from the staff at Wickes - Dartford. My husband and i were on a hunt for any form of relief from the hot weather and although we dont frequent wickes, we thought we would give it a go.

On arrival we felt very welcome and the store was very open and easy to navigate. Unfortunately we were unable to find what we were looking for.

Feeling defeated, we asked a member of staff (the young lady with tattoos) unfortunatley i didnt catch her name. She went above and beyond to help myself and my husband and managed to locate an air cooling unit for us. Not only did she check everywhere to locate it for us but she went a step further and also helped us to our car with the heay unit. Her willingness to help was more than appreciated by us oldies, especially in the heat we have been expereincing.

As previously mentioned we dont usually shop at wickes but customer service like that makes a real difference and is the reaosn we will be returning to dartford wickes. Thankyou!

I come to wickes in Dartford to grab a few last bits to finish a job. I was served by a very polite lady called Lauren who was also very helpful in guiding me to some things I couldn’t find!

I am sorry to say i have never had an experience like this ,There was no introductions when we first arrived ,which i found incredibly rude and not a great start to our experience with wickes i was actually getting ready to walkout with in the first 5 minutes ,we are at the start of a full renovation of a 2 bed bungalow.it would have been nice if we was asked about what we wanted and wanted to achieve ,which never happened,it was so impersonal ,there was 2 clear screens (covid measures)between us and karen,there was a plastic barrier behind where we was seated leaning up against a partitition wall ,some wooden edging on the floor.A very poor introduction to wickes services which has resulted in us not wanting to pursue any further journey with wickes.I am sorry for the Blunt review but for some one who is looking to spend a lot of money for a kitchen.I believe in leaving good fred back for good service ,i very rarely leave negative feed back but in this case i feel i must .
Regards
Richard White

Lauren was so helpful and polite, she made my experience at Wickes much easier. She put my mind at ease when I was looking unsure about a product

Had everything in stock when i popped in . Couldnt find one item, Lady called Tracy showed me where it was and helped me load onto my trolley.

As a customer of this store, Dartford is my favourite branch to the point where I'll forgo other branches in order to go there.

The staff are very friendly and extremely helpful, I have recommended other friends and traders to Wickes over the time I've been a customer too.

We went into your Dartford branch for some paint. Even though the colour we were looking for is shown in your colour collection booklet the store was out of stock. To disappoint us even more was the staff weren’t interested in helping us until we asked, they were more interested in talking into their silly head phones to each other. The customers were confused as no one was sure if the staff were talking to them or to other staff members. All in all a very disappointing and at times confusing experience.

Went to wickes this afternoon and got everything I needed the till girl Lauren was very helpful and assured me of any help I needed and made sure I was set to go! Thankyou!

Use Wickes in Dartford frequently and I’m always pleased with the service. Ethan was really helpful on my last visit he knew exactly where the item was I needed making it a quick in and out

I use the dartford branch alot and always get the help and advice I need never had a bad experience there .
All the staff are very knowledgeable and quick to help .

I don't normally write reviews but all the staff are helpful at Dartford and especially liz she helped me find the right paint for my project.