Wickes - Chester Arvostelua 

Absolutely amazing for all your building materials I did use b and q and mkm but as a tradesmen and having trade pro the prices and delivery times are amazing

I phoned for a donation of tarpaulin for my school . We needed it to cover a summer house . Ewan was so kind and donated 2 5x8m tarpaulin. Thank you so much x

Incredible service from Ewan and Callum at the Chester Store. After the online customer service was somewhat unhelpful, Ewan went above and beyond to help resolve an issue with tiles we had ordered online and spent a lot of time and effort moving heavy boxes around. Wouldn’t hesitate to recommend this store or use again. Thank you Ewan ⭐️⭐️⭐️⭐️⭐️

Ordered our new kitchen with Sophie Utley. Seemless process. Great Advice. Looking forward to installation. Thank you

Guess who's back....... Again 😊😊😊😊. Thank you Karen Byrne so much for sorting out our new bathroom. I wouldn't come to anybody else after the way you sorted out our kitchen last year it was a Guarantee that we came back to you again. Karen was great at dealing with all my questions. I have cerebral palsy so struggle with handling certain things but Karen buts me at ease and treats me with the upmost respect and patience thank you so much if I could give 10 Stars I would ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ so happy to have seen you again today ❤️❤️❤️ thank you xxx By Hannah and Ken

Booked a bathroom design appointment in the Chester branch. Turned up early, was told to just wait a minute as the chap was on a call. Waited for 20 minutes before walking out as nobody bothered coming to see to us. Shocking service, made even better by the fact you get a follow-up email confirming your attendance and asking how it went.

We'd like to say thank you, so much, for supporting the Hospice by donating a gazebo to use at our events. The charity community program is a special way to help out charities and is very much appreciated. Simon at the Chester branch was very helpful and friendly and really is a credit to your company

We had found the whole process of ordering a kitchen daunting and also painful (!) due to the prices Wickes competitors wanted to charge and the way many wanted to bundle all the pricing together. Martin at Wickes Chester really went the extra mile in providing us with both a professional design and a very competitive quote and also the confidence in ordering from Wickes. The kitchen is due for delivery in about 5 weeks time so I will post another review post installation - but I feel confident it will all run smoothly.

We ordered a kitchen from the Wickes Chester store and it has been nothing but stress and endless problems.
When the delivery arrived, we were bombarded with 70 boxes. When we later discovered we were missing 2 doors, soft-close mechanisms, and end panels, Wickes actually had the nerve to blame us. They claimed it was our fault for not checking every single one of the 70 boxes while the delivery driver was standing there waiting. This is an utterly ridiculous expectation.
Because of their packing errors, our kitchen fitter turned up and couldn't complete the job due to the missing parts, costing us time and extra hassle.
We have since called customer service over four times to try and get this sorted. Every time we are promised a resolution, yet we still have not received our missing parts.
The customer service at the Chester branch is appalling, and they clearly take zero accountability once they have your money. I want this issue sorted immediately. Save yourself the headache and go elsewhere for your kitchen.

Martin Jones was our kitchen designer at the Chester wickes we are more than happy with the service we got from martin we have a small kitchen so everything needed to work with the limited amount of space we had and the plan that was designed for us really worked great.

We did also visit some other well known kitchen suppliers for quotes and designs but I definitely felt more comfortable with martin we could tell from the start that his extensive knowledge advice and suggestions was really helpful. he never pressured us into anything but kept us updated with sales and offers which worked in our favour as we ended up with a better kitchen and appliances.

So to summarise we are very happy with our sofia kitchen the delivery team where great everything was delivered on time with no damage or shortages
We had our own fitter so can't comment on wickes installation team.

all round great service

We turned up to the Chester store around 6.45pm to look at a Darwen shed that was perfect for what we wanted & it was on an offer. Unfortunately it was not available for home delivery. So the store staff, which included Polly & a very nice young man ( with a pony tail ) helped my husband get it into the back of our car. Polly was especially helpful. Thanks guys ! We will definitely return to this store in the future.

Martin the consultant was very helpful, understanding and designed us things in we wouldn't have thought of.
Ben, the installer was fantastic he arrived at 08.30 every day, was polite and friendly and worked a full day, tidying up as he went. Overcame numerous problems (we have an old house), the final result is fantastic - Thanks to all. This is the 2nd kitchen we have had from Wickes and both times have been excellent.

Simon was so helpful. He was patient, knowledgeable and extremely professional.

The design stage of my kitchen was good and I had no issues at that point.

The installation itself was mostly fine, aside from a few snags, which I expected and initially wasn’t too concerned about.

However, the real issue has been the aftercare. Six weeks after completion, I am still left with a non-working extractor due to incorrect installation, and there are ongoing unresolved issues with both the worktop and breakfast bar.

Communication from Wickes has been extremely poor throughout. Long response times, lack of follow-up, and what’s most frustrating is that delays are being blamed on the installer — who is a Wickes-appointed contractor. Despite repeated attempts to get this resolved, I still have no clear timeline or confirmed dates for when these issues will be fixed.

Overall, while the initial stages were positive, the aftercare has been unacceptable. The only reason this is a 2-star review rather than 1 star is because the design stage was handled well. I wouldn’t recommend based on my experience.

Edit: Following Wickes’ response, I provided the additional information requested. However, I am now over two months on from installation and still have unresolved issues:

Extractor not working due to incorrect installation

Damaged worktop and breakfast bar

To make matters worse, I have today received a delivery for worktop edging tape — but the wrong colour has been sent.

I also raised a formal complaint four weeks ago and have received no response whatsoever.

I have been patient throughout, but the level of service and aftercare I’ve experienced has been extremely poor.

Karen Byrne was outstanding from start to finish. We only needed one bathroom design appointment with her. Karen was experienced and very knowledgeable. Her manner was professional, friendly and welcoming, nothing was too much trouble. I would highly recommend Karen.

Karen Byrne the kitchen designer from the Wicks store in Chester was excellent throughout the process of designing our kitchen. She was patient and informative. She took us through the process stage by stage.The delivery of the product was on time.There was nothing missing.The quality of the product was good and our fitters found her plan easy to follow. Very pleased with end product.

Booked an hour slot appointment last week for first thing Sunday morning. The website says the hour is for getting inspiration and starting your 3D plan. We just wanted to get an idea of what our kitchen could look like and get a quote. Walked in, and was approached by someone at Wickes who said she’s tried to ring me (had no call) and continued with about a million and one reasons why we couldn’t have the consultation we thought we were having. Her attitude was defeatist and undesirable, and we got the feeling that they just couldn’t be bothered.

We were told that the only thing they could do that day was show us around the showroom, which in their words was “limited”.

We were also told that we should have already chosen our kitchen, and that if we wanted a plan and quote, we’d have to book another appointment.

Fair enough if that’s what the appointment is, but if that’s the case the information on site is extremely misleading. Also, a better effort to get in touch with me should have been made to let me know. We basically walked away feeling dismissed and disappointed

Polly was great and helpful in finding products

One word, Simon. I came into wickes after purchasing a tap from b and q. The tap came missing parts which I urgently needed. I came into wickes after trying b and q, plumbing merchants everything and the standard of service I received from this man was PHENOMENAL. he spent an hour trying to get me the right parts. This man was my saviour, I came into wickes stressed and on the verge of tears. I left calm feeling so much better and with a lovely new tap from Wickes (which he didn’t try to sell he just tried every other option even offering to send links for the right parts) after speaking with him I realised that the best place to go is Wickes, they are so educated on their product and are willing to do anything to help. If I knew what Simon drank there would be a big bottle waiting for him. Simon you’re incredible, I honestly don’t know what we’d have done without you! Thank you so much we are forever grateful!

Firstly I would like to thank all the excellent service team at Wickes Chester.

I would like also to express my gratitude to Simon Gemmell for going beyond my expectations to find the correct products to suit my requirements.