Wickes - Broadstairs Arvostelua 

Where do i start.

Painful checking out in store as everytine i go there, there is always a queue as the staff are so slow and not enough tills are open.

I ordered multiple things the other day and the checkout man scanned all the things, i was holding a trowel of which i presented when i first walked up and he scanned. At the end he said he hadnt scanned the item in my hand. I said you scanned that first mate. He then accused me of trying to steal the item. Went through what he scanned on the computer screen and said he hadnt scanned it. So he scanned it again. I was then presented with the reciept and found the duplicate item. So showed him his mistake. No apology he just said ill refund it, which took for ever as he wanted my name address number and signature.

I had items delivered to a customers address, i wasnt there to take delivery. When i went to do the job 2 days later, All but one of the 7 cement bags had splits in them and some had set.

I done a click and collect for lvt flooring the other day. I ordered 7 packs with the underlay and a few other items. I stood at the click and collect counter for 30 miniutes, I collected and there was only 6. I didnt have my phone on me as i thought i could of made a mistake. So i went out to my van to check and i did indeed order and pay for 7. I went back in, queued up again, a further 7 miniutes. Notified the young lad the mistake. He admitted his mistake and told me to go grab one of the shelf and take it. Upon leaving when walking out the store i was stopped and asked to pay for the flooring. I told them what had happened and they asked who had authorised it. The young lad had gone. I had to walk around the store to locate him to prove i wasnt stealing. I was fuming.

Today i was due a wickes delivery between 9-1pm. 3p.m no delivery or contact. I rung and no one could tell me where the order is. The tracking stated 5 stops away all day. It turned up at 4:30, guess what only 6 of the 7 sheets of ply were there. Its held the job up and the missing item wont be delivered until wednesday.

I done a guttering and soakaway job for a customer a few weeks back. The customer choose to order the goods. AGAIN multiple items missing

I have done so many click and collect orders and its quicker to just go to the store and get the items of the shelf yourseves. No one is ever at the click and collect counter, there is always a queue. There is nothing streamlined about it at all.

Even when your queueing other customers are saying what a joke this place has become. We joke about it in the pub, wickes name is mud.

Ive been recommended a another trade place of which i intend to ise from now on, as for my own sanity i cannot go into wickes

Farhan from the Thanet store was so helpful. From the visit to my home, the planning of my kitchen to all the follow up questions and queries I had. He made the whole experience easier than I expected.
I found there to be a very good range of kitchens and accrued to suit my needs. Also, the fact that my goods could be kept until my builder was ready was a God send. A different supplier I had contacted previously was less than helpful in this area, my build is complicated so I need flexibility. Customer service staff have been equally helpful. I’m very impressed so far.

Excellent customer service from Farhan, he explained everything well and made things easy to understand. We came out very happy with a kitchen that fit the budget but ensured quality was still high for what we wanted.

I don't usually write reviews but on this occasion a must!

I'm a homeowner requiring a new bathroom with design and installation etc.

I had a consultation with Farhan at Wicks (Broadstairs). Wow, I was blown away. He was so patient, listened attentively and covered any concerns I had. He designed, planned, understood my specific space requirements and pointed out additional utilities that I had'nt even thought of. The final design was modern and exactly what I need.

I was also very, very impressed with quality of Wicks bathrooms.

Well done Wicks and well done Farhan

Farhan was a lovely and helpful member of staff. He provided great customer service and ensured all the questions I had were answered. Very polite and friendly.

I’d like to extend a sincere thank you to Claire and the Wickes team for supporting local community activity in June 2026. It’s fantastic to see businesses coming together to make a positive impact in our communities.

Kris was great. Friendly and knowledgeable and helped us with a few different options. It really gave us the chance to see how the kitchen would flow when finished. I would definitely recommend the service and Kris. 10/10.

Mike was so welcoming and knowledgable the first time we popped into the store, we went in knowing the overall look what we wanted but not knowing the footprint or design as our kitchen was due to be extended. This was still no problem for Mike and a few home visits and discussions later we were all set. Mike was supportive throughout and recommended the best guys for our kitchen fit too. We cannot express how great and seamless this process was for us! We absolutely love our new kitchen. Thank you to Mike at Wickes Westwood Cross and to our amazing kitchen fitters John and Jake.

We had the kitchen of our dreams designed by Mike, he gave us everything we were looking for and even some things we didn't think about ourselves that were incredibly useful. He recommended our fitters who were also top notch from dumptom park projects/Ashworth carpentry again could not fault these guys either.
100% would recommend wickes and the fitters mentioned, we are in love with our finished kitchen .

Great service from your Broadstairs store
Staff and especially store manager could not have been more helpful
Even offered a carry service to my car

Great customer service. Polite and helpful. Thank you

Excellent customer service, support and advice provided.

I'd like to thank the Store Manager and staff of Broadstairs Wickes in Thanet, Kent, who were so helpful when I went in to purchase bath taps and a sack of floor leveler.
I went into store 15 mins before it closed on a Saturday evening, and the manager and staff were polite and happy to help.
Even though the store was due to close for the evening, they did not rush me and helped me find the products I needed. The manager ensured the bath taps were the right size I needed, and even took our purchased items to car as the sack of floor leveler was very heavy.
Thank you for your help, it was much appreciated.

I have visited the Westwood Cross branch several times. On each occasion I have found staff unhelpful - talking to each other whilst I was waiting at the till to pay, uninterested and seemingly lacking in knowledge when responding to any questions - and very vague instructions on where to find anything.

It’s hard to know where to begin. This has been an utter nightmare from the failed design with no measurements, incompetent installer ( taken all the money ) who had to have all his work ripped out by the 2nd installer who has lied to us and still not finished the bathroom due to complete in February. Still no working bathroom. And the final straw , installers have stolen the new radiators ..luckily we have ring doorbell footage to share. Utterly awful. Stay away! No apologies from Wickes, no compensation.

The people at this location were incredibly helpful and approachable with our asks and the communication was stellar. Their donation was greatly appreciated and it's helping the museum continue with some of our most valuable projects, which is help that we are incredibly grateful for.

Had a small order arranged for today. They used citysprint as the courier.
Tracking info showed that they picked the order up from the store but then showed i had cancelled the order (which i never did) when I phoned wickes they said that the driver tried to deliver it but I wasn't in.
I've waited in all afternoon for the delivery and my ring door bell proves that they never attempted delivery!!!

Wickes solution was to offer me a delivery slot in 3 days time. Simply not good enough.

We had our dream kitchen designed by Mike and although we knew what we wanted Mike made the process really easy and gave us some ideas that we hadn't thought of. The experience so far has been exceptional and we are looking forward to our delivery in a few days time