Wickes - Bridgend Arvostelua 

Made a booking for a bathroom design appointment but no one turned up. When i phoned the store i was told no one was working from the department that day and the person who was named as attending was the store manager (who doesn't even do them!)
Emailed customer services to complain and mentioned their online system needs to be reviewed, as it lets you book a visit when there is no one available - not very efficient at all and rather annoying for the customer who is waiting for someone to turn up.
Then I received a feedback request for the visit (that did not take place) - talk about being insulted twice

The staff at wicks Bridgend are all extremely helpful and gave excellent customer service !
Betty the manager always goes above and beyond in helping me thank you a very well run store

Cornelly Utd Football club applied for Wickes Community support, after speaking to Ian the store manager he kindly directed us to the application, within 48 hours we were successful and Wickes donated 10 bags of Postcrete to help us install new posts and nets behind the goals. Pehaps we won't lose so many balls now ⚽️. Small donations like this help our club thrive and make a real difference, thank you to Wickes and to Ian for the support, help and kind donation.

I got served by a very pleasant and helpful woman named Meghan , she was very professional Thankyou

Dylan L was really helpful when I came in looking for certain items Laura on the till was very polite and friendly great customer service

Chico went above and beyond helping me find the right plumbing bend and correct size pipe for an outside drain pipe. Honestly, he was more knowledgeable than the waster plumbers I paid a fortune to who used all the wrong pipe work. I now have a fully operational drainpipe that doesn’t fall off thanks to Chico - and it only cost £6.25!
Thank you!

Corner beading I bought was top quality, Meghan was brilliant this morning, sorted me out with my trade account and also on previous trips to Wickes she has gone out of her way to help even when the store was extremely busy.

Wicks Bridgend donated 50lts of paint rollers trays and paint brushes to our charity Friends of St Johns. We can't thank them enough for there generosity. Ian the manager received my email and got back to me very quickly to say how happy Wicks would be to do this. When I picked it up the staff were extremely helpful and polite I couldn't fault Wicks in anyway.

I go into wickes often to pick up click and collects. Staff are really welcoming and helpful every time i go in. Meghan is really helpful and nice. I recommend going to wickes for building materials.

The service given by Kirsten was excellent I bought the wrong thing and she was very helpful in my efforts to correct my purchase. Kirsten was very patient with me and made my experience at Wickes a positive one. Thank you Kirsten

Brilliant service 👏

Outstanding customer service from Kirsten.

I was greeted and served this morning by Meghan who was very polite and helpful and her happy mood set me up for the day.

I would like to thanks wickes bridgend for their donation to our allotment in caeraumaesteg. Especially Ian Hendra for his approachableness and service. Thank you very much ceri owen

Quick and friendly service from Gwen
As always

I was greeted and served this morning by Meghan who was very polite and helpful and her happy mood set me up for the day.

Purchased a kitchen from the Bridgend branch, Colin McQueen, the Designer, couldn't have been more helpful.
Colin's knowledge of kitchen design, guided us through the purchase and gave us what we wanted after suggesting various options we hadn't considered.
Thanks Colin for all your help.

Gwens service was outstandingly

Called into store to order a bathroom. Collin who designed it for me was so helpful and very friendly. Laura who was at the checkout who served me with other items was amazing too. Great customer service. Both a credit to the store

Bought bags of Ballast to go under a gravel parking area. These were a complete waste of money. Not ballast in my mind as they are 80% sand. Ballast should be stone based as is B&Q’s product. Far better. I dug out and binned two bags and two bags returned