Whitehall Group Arvostelua 

53
•
TrustScore 5/5 tähteä

4,8

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I've been with Whitehall for some years now. They are always professional & really helpful. More than this they make me feel valued and always happy to 'chew the fat'. Special thanks to Helen White,... Näytä lisää

Saanut 5/5 tähteä

As an IFA, I work with pension administrators every day, and Vanessa has been a pleasure to deal with throughout a complex SSAS re-registration. Her positive attitude, professionalism, and commitment... Näytä lisää

Saanut 5/5 tähteä

Can't thank the staff at Whitehall enough for making us feel welcome after the tragic performance of our previous pension scheme. Knowledgeable staff who go the extra mile and our account manager Hele... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Excellent service throughout our transaction. Dealt with a consultant named Josh Peel, who has absolutely gone over and above the call of duty. Trying to lend money from our SSAS pension the 1st time... Näytä lisää

Yritys on vastannut

Yrityksen tiedot


Yhteystiedot

4,8

Erinomainen

TrustScore 5/5 tähteä

53 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,8

Kaikki arvostelut

(53)

12 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great Service, always

I've used Whitehall's services for several years now. As a Chartered Financial Planner who has several SSAS clients the services offered by professional trustees I have recommended is very important. Over the years Whitehall's service has been impeccable, working alongside me to deliver positive outcomes to clients. That is exactly what you need from a trustee.

1. kesäkuuta 2025
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Gareth, thank you so much for taking the time to leave a review. We are delighted to hear that we are delivering as you need us to for your clients. Thanks again, your kind words are really appreciated.

Saanut 5/5 tähteä

Joel Wild at Whitehall has carried out…

We have had the pleasure of working with The Whitehall Group for many years, and our experience has been consistently outstanding. Joel, in particular, has been an invaluable resource throughout numerous transactions. His professionalism, efficiency, and deep knowledge have made every process smooth and straightforward.

The entire team at The Whitehall Group operates with the highest level of integrity and trustworthiness. Whether handling complex matters or routine transactions, they consistently deliver exceptional results with a personal touch.

We highly recommend The Whitehall Group to anyone looking for reliable, top-tier service. They are a rare find in today’s business world — a team you can count on, year after year.

10. toukokuuta 2025
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

John, thank you so much for your very kind words. I'm delighted that Joel has been looking after you so well. I'll make sure he receives this feedback. Thanks again and please don't hesitate to contact any of the team when you need us.

Saanut 5/5 tähteä

Friendly efficient service.

Friendly efficient service.

29. huhtikuuta 2025
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Hi Les. Thank you so much for leaving us a review. Toni loved catching up with you this week.

Saanut 5/5 tähteä

Professional Service

We deal with Whitehall regularly and value their expertise. Jane Davies and her team support our mutual clients and remain focused on excellent service at all times.
Whilst some staff work remotely to improve efficiency, the friendly and professional Toni Duckworth always welcomes us at the office.

28. huhtikuuta 2025
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Julia, thank you for your kind words. We strive to provide an excellent service and it means a lot that this is recognised. We really do enjoy working with you and your clients.

Saanut 5/5 tähteä

I consulted with the Whitehall Group

I consulted with the Whitehall Group
For the crystallization of my Pension, from the very first account manager I was assigned Joel Wild to Dante Dawes, who both were extremely courteous, friendly, and professional to get you to first level

Next stage I was then assigned Josh Peel , Technical Executive who I can’t say enough about

The challenge of leadership is to be strong , kind , bold and thoughtful, Leadership is solving problems, Josh certainly achieved all this and more with his communication, dedication and professionalism all of which are first class
Most of all Josh gets the job done it’s so refreshing in today’s business world

Thank you Josh it was always such a pleasure speaking and dealing with you , you are most certainly a huge invaluable asset to the Whitehall Group who I would strongly recommend

25. huhtikuuta 2025
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Thank you so much for your kind words. We will make sure our team members receive your recognition. We work hard on our service levels and we love it when we hear that we have delivered! Thank you once again. We look forward to continuing to work with you in the future.

Saanut 5/5 tähteä

Whitehall Staff are Best Support

The staff at Whitehall are all very helpful and this morning Toni did a great job talking me through some issues we were having. her patience, understanding and knowledge are excellent and I am so very pleased I chose them to manage my SSAS pension.
They go above and beyond and well deserve their "Best SSAS provider" status.

14. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Very positive experience with Whitehall Group

I have used the Whitehall Group for several years and I have always found them to be very professional, friendly, knowledgeable experts. It's a pleasure to work with them on the SASS administration. I'd be happy to recommend Whitehall for pension administration.

20. helmikuuta 2025
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Hi Peter. Thank you so much for your kind words. We pride ourselves on delivering an excellent customer service so we are delighted to hear that you have had that experience with us. Thank you again.

Saanut 5/5 tähteä

First class SIPP/SSAS administration

I have engaged with many financial services companies over the last couple of decades but have to say Whitehall Group are a standout professional operation. Highly expert in their field of SIPP and SSAS administration where they look to support you in achieving your goals within the limits of regulation. Such a different experience to other administrators who don’t appear to have the same level of self confidence in the detailed regs. With Whitehall you get top level support and guidance but they leave you to make the final decisions. No nanny state here !

5. helmikuuta 2025
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Hi Greg. Thank you so much for your review. We always aim to deliver a first class service so we are delighted that you felt we achieved this. We try to help clients to understand the ever-evolving pension landscape which can be complex at times. If you need assistance again in the future, please don't hesitate to get in touch. Thank you again.

Saanut 5/5 tähteä

Traditional Values with Modern Tech.

I contacted Whitehall over 4 years ago having been brought to the edge of insanity by the incumbent Trustees of the company Pension fund. On calling their number I was immediately encouraged by not being advised to press one for a girl or two for a boy by a Clotbot !
To my overwhelming relief I heard the voice of a charming lady called Toni Duckworth, clearly a Consummate Professional and within the Hour I was having a constructive conversation with Jane Davies a Director. The process of extraction from the incumbent Trustees was challenging but all the Whitehall personnel acted politely, professionally and relentlessly. Four years on I can say with absolute sincerity that the Courtesy and Service I have enjoyed from day one has been of the highest calibre. In summary You will get Traditional Values backed up by modern Tech.The Pandemic destroyed the Businesses of the fund's modest Property portfolio and the assistance and advice provided by Whitehall to navigate the subsequent changes, coupled with issues of Vandalism and Storm damage claims cannot be over emphasized.The problem with Communication is that sometimes it has not properly occurred - No Organisation is infallible - yet Whitehall come close. They have won their awards through Merit with Client dedication and hard work. I have no hesitation in recommending them unreservedly.

11. helmikuuta 2025
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Nick, thank you so much for your kind words. We aim to provide a first class customer service every time and delivering a personal touch to our clients helps us to achieve this. I will make sure your comments are passed on to Toni, Jane and the rest of the team. We are always thrilled to receive feedback like this. Thank you again.

Saanut 5/5 tähteä

Wonderul to visit such a vibrant

Wonderul to visit such a vibrant, fast growing company that has brought employment and wealth to Ramsbottom and really helped put the town on the map. What a cheerful welcome from receptionist Toni.

10. helmikuuta 2025
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Thank you for your lovely words Allan. We enjoy welcoming our clients, introducers and suppliers to our office. Toni will be thrilled to get a personal mention! I'll make sure your feedback reaches her. Thank you again.

Saanut 5/5 tähteä

We have a lot of experience with Whitehall Group

We deal with Whitehall Group on a daily basis, working for an Independent Financial Adviser Firm. We have recommended them to many clients over many years. They are always very knowledgeable, courteous, helpful and above all their service levels are second to none, we deal with a lot of companies and Whitehall Group are by far the best.

31. tammikuuta 2025
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Thank you so much for your kind words! We're thrilled to hear about your positive experience with us. We always strive to provide excellent customer service, and it’s great to know we meet your expectations. Thanks again for taking the time to share your feedback.

Saanut 5/5 tähteä

Always a warm welcome

I have been undertaking marketing and commercial photography / videography for the Whitehall Group for approximately 3 years now and I have always been overwhelmed by the welcome from all staff. The management are aware of the importance of capturing the business effectively and Toni, at the front of house, brings immediate warmth. If you have not been to the new premises yet (and they are well worth visiting), and are a current client or potential new one, pop in and see what I mean.

6. helmikuuta 2025
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Thank you so much for your kind feedback. We love to meet clients and advisers at our office and are delighted to hear that our team deliver a warm welcome.

Saanut 5/5 tähteä

Working with the Whitehall Group

I have been working with Whitehall in a professional capacity for several months now and have found their approach to looking after clients to be excellent. My dealings with the senior team has demonstrated their thoroughness in their client service and administration; all essential for client protection. Their expertise is clearly evident.

5. helmikuuta 2025
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Trevor, thank you so much for your review. We have enjoyed working with you over the last few months and look forward to enjoying a longstanding relationship with you. Thanks again for your kind words.

Saanut 5/5 tähteä

Whitehall's great support

Great training support with Richard regarding their propositions last week. Whitehall continue to be the best provider out there for SASS. Great communication and are always very good to work with throughout what can be a complicated process.

30. tammikuuta 2025
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Thank you so much for taking the time to share your thoughts following Richard's training. We aim to provide a first class service while supporting you and your clients through the complexities of the ever-evolving pension landscape. Thank you again for your kind words.

Saanut 5/5 tähteä

Fantastic SSAS/SIPP provider

I have dealt with Whitehall on both a personal and professional level since the very start of their journey, they have developed massively in this time, providing first class service all the way, along with a vast array of knowledge and support. The knowledge and support is always helpful when dealing in such a technical area. I would be happy to recommend them to both friends and family, as well as clients of mine. Please keep up the great work. Marc

3. helmikuuta 2025
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Thank you so much! We’re delighted to hear that you have had a great experience with us and thank you for trusting us with your clients over the years. It means a lot.

Saanut 1/5 tähteä

We’ll be looking for another supplier

We’ll be looking for another supplier. No management and a total lack of control internally has meant that 2 tenants fell behind significantly on their rent and they didn’t notify us.

11. tammikuuta 2025
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Dear Paula,
Thank you for sharing your feedback. We're truly sorry to hear that your experience with us did not meet your expectations. We strive to provide the best possible service, and we sincerely apologise for any inconvenience you have faced.
Rent invoices have been raised and issued to tenants as required; and whilst we understand that one tenant has missed three rental payments, we have no record of a second tenant who is in arrears. Please can you provide us with more details so that we can assist you with this?
We value your feedback as it helps us improve, and we hope to have the chance to rebuild your trust.

Saanut 1/5 tähteä

Think twice before a SSAS with Whitehall

Having just completed a SSAS with Whitehall it’s not something I would recommend. Twice just before completion of the purchase of the property Dante put obstacles in place to delay the process.
Including waiting till completion to tell me not to do work in the property until I had an asbestos survey report which took over a month to obtain.
Costing me a loss of income plus having to pay an extra month rent at our existing property. This is despite having signed a asbestos disclaimer weeks before.
Do not be convinced you are in charge of your finances or the purchase process as you are not. It may be your money but you are not in control.
I could write an essay of problems Dante put in my way of the purchase. And after purchase reply’s from queries do not seem to be important to reply to quickly.

Take out a loan it’s a lot less stressful !!

26. syyskuuta 2024
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Dear Terence,
Naturally we are disappointed to learn that you had a bad experience with your SSAS property purchase. It is an expectation of pension scheme trustees that they make every effort to avoid foreseeable harm, which includes obtaining searches and surveys to assess the viability of a proposed investment. Sometimes this can take longer than expected and I am sorry if there was a breakdown in communication. I understand the refurbishment of your property is progressing at pace and I do hope it will be an enjoyable new home for your company whilst helping to build-up your pension savings.

Saanut 5/5 tähteä

I definitely made the right choice with Whitehall

I wanted to acknowledge the great service and support offered by Whitehall Group. Everyone we have dealt with has ben very helpful and incredibly efficient. I would like to give special recognition to both Toni who is tenacious in getting those pension transfers across the line and Dante who has guided us through a long winded commercial property acquisition and gone above and beyond at times. I would thoroughly recommend Whitehall Group.

10. lokakuuta 2024
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Dear Keith,
Thank you so much for your kind words and for taking the time to share your experience with Whitehall Group. We’re delighted to hear that you found our service efficient and helpful. Toni and Dante will be particularly pleased to know their efforts have been recognised so highly.

Your acknowledgement of their dedication and professionalism means a great deal to us, as we always strive to go above and beyond for our clients. It’s been a pleasure supporting you with your pension transfers and property acquisition, and we’re so pleased we could meet your expectations.

Thank you for your recommendation. We look forward to continuing to assist you in the future. If you ever need anything further, please don’t hesitate to get in touch.

Saanut 5/5 tähteä

Great service; Josh Peel


Exceptional service provided by Josh Peel from the pension department at Whitehall Pension Group! Josh's professionalism and extensive knowledge were evident from the start. He effortlessly explained complex pension structures in simple terms, ensuring I fully understood the process. His dedication to customer satisfaction is truly commendable. Thank you, Josh, for your outstanding support and expertise

11. huhtikuuta 2024
Oma-aloitteinen arvostelu
Whitehall Group-logo

Vastaus yritykseltä Whitehall Group

Thank you for taking the time to leave such a lovely review. We’re delighted to hear about your positive experience with Josh Peel from our pension department. Josh’s professionalism and expertise are indeed invaluable assets to our team, and it’s wonderful to know that he was able to explain complex pension structures so clearly and ensure your satisfaction throughout the process.

Your kind words and recognition mean a great deal to both Josh and the wider team. We’re thrilled that you felt supported and informed every step of the way.

Should you require any further assistance in the future, please don’t hesitate to get in touch.

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