W Hamond Jewellers Arvostelua 

Thought I give this business another chance after the debacle I had experience last Christmas. So far it has been another horrible experience. I purchased another watch on Aug 20th. I tracked the package and it was processed through customs on Aug 25th. There has been no update, no movement. I reached out unsuccessfully to the USPS . I emailed W Hamond 4 days ago to seek their assistance to find out if they had filed the proper paperwork to clear custom. Well, 4 days late, I have yet to receive a response. I have never experienced such lack of care and responsiveness from a merchant until my experiences with W. Hamond.

*UPDATES* Today is Dec 4th,2025. Still have no clear solution to the missing watch. I understand it isn't their faults that the watch went missing, but the non-existence customer service is where they made a bad situation more frustrating. In the three plus months since this watch went missing, they never reached out with any update. Only responded after I reached out to them for a status. They have indicated they are waiting for Royal Mail and Custom to complete their investigation and it could take 90 days. I think my patience is wearing out.
I thought of giving them another chance after last Christmas disaster of a purchase where they couldn't deliver a limited edition watch I bought because the brand had cut ties with them. But this second chance has so far turned into another fiasco.

I ordered to Germany and everything went smooth. The watch is beautiful. Delivery through RoaylMail was completely fine.

Fast smooth delivery and communication. Purchased earrings at a very competitive price compared to other sites. Would recommend.

My husband tried to buy me one of the lily necklaces two weeks ago - something I have wanted for a long time - and the bank holiday sale was 60% off
He chased it up as two weeks have passed with no delivery details only to be told they actually sold out so would give him a refund

Now although they still have other lily necklaces on sale at 50%, as a gesture of goodwill the said they would do him one at a thousand pounds

My husband has spent thousands in this shop over the years - doubt he will spend anymore

Yet another amazing experience from W Hamond York. I had an issue with the delivery of an online order for collection at the shop and as I had previously bought two items from the York shop I contacted Mark and within a few hours the issue was sorted and collection was possible at the correct time. Mark kept me informed the whole time. He was also able to advise on other jewellery pieces I asked about due to his vast knowledge of the stock available. I will definitely be buying other pieces from this shop.

Marcasite earrings and necklace ordered. Earrings arrived the following day and necklace had to be made for me. Excellent communication throughout and very prompt delivery once item was ready. Leah provided excellent customer service and the items I ordered are beautiful. I will definitely order from them again.

Fab little jewellers. Got a Gucci bracelet for a really reasonable price. Shipping was prompt and the package was beautifully packed.

Purchased a swarovski tennis bracelet and sent it back in its return period. I spent £10 on postage as i wanted to ensure they receive the item. It took me a few phone calls to a week for them to receive it and then say yes we have it what would you like to do, well i asked for a refund. A few days later i got an email to say refund took longer as someone was on annual leave (ok fine) 2 weeks after that with no explanation i get a refund email but only partial and not full??? So including postage return i have lost out on over £20 which is disgusting! Never again will i purchase from here, shocking!

I bought an item online.
The website said the jewelery item was IN STOCK. Two days delivery time.
I received it 46 DAYS after ordering. :(
Embarrassed about the birthday gift to a friend being so late.
Feeble excuses from W.Hammond about a show and the website issue.
ZERO communication from them ... I had to chase them to find out what was going on the whole way.
When I asked what their complaints procedure was, I got fobbed off.
I will NEVER buy anything from this company again. :(
What a disappointment.

I ordered a necklace for my wife's birthday but I left it a bit late with only 5 days to her birthday. I was a bit worried that it wouldn't arrive on time but, it arrived with 2 days to spare. The necklace was in a nice presentation box and was well packaged. This is the second time that I purchased jewellery online from H Hamond Jewellers. Great service, highly recommended.

Beautiful ring made from quality silver and with a beautiful piece of jet.

Easy to navigate the website site. The ring I ordered was exactly as pictured and described. It arrived very quickly and was well packaged. So very happy with my purchase.

Thank you.

E-mailed in twice but didn't get any response.
Mens watch supplied with a strap too short to even fit a child.

So very pleased with my purchase, a gold & turquoise scorpio zodiac pendant. Poppi was so helpful and answered my questions very quickly and I was able to request a longer chain. Am wearing it all the time and I’m also going to ask if the wonderful workshop team can make me another of my own design. So hard to find craftsmen/women these days. Thank you everyone at W.Hamond.

Lovely people to deal with. This started in store with Mark in York and some months later with Poppi remotely when I completed the purchase. Whether in person, or remotely, excellent communication and service.

The staff were very friendly and helpful as I was unable to choose between three beautiful pendants, I was able to exchange the one I chose when on reflection once home I preferred a different one.

Despatched same day as ordered and arrived next day very pleased with my gorgeous purchase :)

I cannot recommend W.Hamond highly enough. Since buying my Wife's engagement ring ,and our wedding rings 8 years ago, the service we have received from all the staff at W.Hamond has been outstanding. Always professional and polite, they are friendly too, which is lovely. Our Whitby Jet rings still look beautiful, but my Wife's engagement ring needed resizing so we took it with us when we returned to Whitby to celebrate the eighth anniversary of our lovely Whitby wedding at the end of June. We popped in and the staff couldn't have been more welcoming or helpful. They told us Michael, the jeweller, would be in the shop on the Friday, so if we came to see him, he would be able to resize the ring and if he was not able to do it that day, he would resize it and return it to us by post. We popped back in on the Friday morning ( the day before our Wedding Anniversary), at about 10.40, and once again received amazing service, then went for a cup of coffee. To our absolute amazement, just as we were finishing our coffee, (just under an hour later!), my phone rang and it was the lovely lady from W.Hamond to say that my Wife's ring was ready!! Michael the jeweller not only did a brilliant job, the ring fits perfectly again now, but also did it straight away so my wife could be wearing it again for our Wedding Anniversary the next day, which was just so kind and lovely and certainly made our special day all the more special. Sincere thanks to all the staff and Michael for their kindness and everything they did to help us.

Definitely choose W.Hamond for all your jewellery, you will NOT be disappointed!

I ordered online. Great choice of items, some very unique pieces and priced very competitively.

The order arrived very quickly. I would recommend